I like this Jewel very much! I especially like their pick up service. They will chat with you if…read morethey need to possibly substitute an order. My favorite food is at the deli or the bakery! They also have good items prepared and you take home and bake them. Good chicken! It is a busy store! If you read the aisles you can find your items or ask! I usually do self check out . The store is friendly and it is relatively clean for the busy atmosphere. I am happy there is a Jewel I can attend and get my favorite shopping needs and buy select items which are Jewel items

On January 26, 2026, at approximately 8:44 PM, I contacted the Jewel-Osco location at 1400 21st…read moreStreet, Zion, IL 60099 to confirm availability of a carpet shampooer for a 24-hour rental. A store associate confirmed that two units were available, took my name, and assured me I could come in. Given that it was 6 degrees outside, road conditions were poor, and I was dealing with red wine stains on cream-colored carpet, I drove approximately 36 minutes to this location based on that confirmation. Upon arrival, I went directly to customer service. The associate there explained he was unfamiliar with the rental process and went to locate someone who could assist. He returned with an individual who I later learned was the Assistant Store Manager. This individual approached me shaking his head and immediately stated that they were not renting out any shampooers at that time. He did not introduce himself, wore no name badge, and presented himself in an unprofessional manner. I informed him that I had just called and confirmed availability prior to driving there. Rather than attempting to verify inventory, problem-solve, or offer alternatives, he simply dismissed me. Only after I firmly stated that I had traveled specifically for this rental and requested management assistance did anything move forward. What was most concerning is that neither the Assistant Store Manager nor the team lead present seemed to know the basic protocol for equipment rentals. In any retail environment, especially in leadership roles, managers are expected to understand core store operations or, at minimum, know how to quickly locate the correct resources. Leadership is about resolving issues--not avoiding them. As someone who understands store operations, I find this unacceptable. Managers are typically trained across departments specifically to prevent situations like this. Instead of taking ownership, the Assistant Store Manager stood by while frontline staff absorbed the pressure. It was only after I stated I would escalate the matter to corporate that assistance was finally provided. I want to acknowledge Ana, the cashier who ultimately helped me complete the rental. Ana demonstrated professionalism, patience, and competence throughout the process. I later learned she has special needs, which makes it even more troubling that she showed more knowledge, initiative, and customer service than the Assistant Store Manager--who likely earns significantly more and receives leadership incentives. Based on the way I was initially brushed off and dismissed despite having confirmed availability, I genuinely felt that I was not taken seriously, and I question whether my ethnicity played a role in how I was treated. Incompetence in leadership damages employee morale, customer trust, and sales. Customers should not have to stand their ground just to receive basic service. Had I not remained firm, I would have been sent away after making a long drive in unsafe conditions for no reason. This experience was deeply disappointing and unacceptable. Until accountability is taken seriously at this location, you will not receive my business. By the way the manager im speaking on Eric Wesner

ordered 48 pieces of chicken for my family reunionand I got dry overcooked chicken that either had…read moresat out for hours or was just plain overcooked. The chicken wings were so overcooked there was no meat in them. And you literally couldn't eat the white meat. I brought it back and all they would give me was half of my money back. Because I didn't have that much chicken with me. People were getting it and throwing it away. What was I supposed to do? They were trying to eat it. It just was too tough and dry. They should've given me my full refund in my opinion.

Placed an online order for pick up a few years ago and was so disappointed with the service that I…read morestopped going. I recently started to utilize online ordering for pick up again and I have been very pleased. Those young men hustle back there. Happy customer yet again.

The parking lot was clean of any trash and hazards. Entry was clean as was the store. Took me a…read morebit, but I found what I was looking for. I'm not sure when a standard pack of bacon became $10.00 . When approaching the registers to check out, even though there are four registers, we only had the option to use self check out. That is such a pet peeve. When did this become a thing? I don't work there, and i had just left my full-time job. Would you like my invoice for working at your store as well. I mean, come on! What's the point of having employees up there. I'll take my business elsewhere.

I recently moved in the area and this grocery store is closest to me. My car recently broke down in…read moretheir parking lot in freezing temps. One of the employees tried to help me jump my car but it didn't work. They welcomed me back in the store and continued to check on me and my daughter to make sure we were being helped. Another male employee walked me out when the tow truck came to make sure I made it to my car safe, which I appreciated as the area is a little sketchy at night. Very friendly and helpful staff here. Good deals if you're a member too!

Fresh meat and little produce department very clean tacos and rice bowls are wonderful good…read moreselection

They let there kids work the cash register and when they ring you up wrong, the owner would rather…read morearguing then to just fix it. The own told me what's the problem and continued as if nothing was wrong. I was cheated out of $5.00 and no I will never go there again.if I could rated a zero that's what he would get.

Great service every time. Their red salsa is spicer than their green salsa. Their carnitas tacos…read moreare delicious and they use fresh cilantro and onions every time. Love this place. Will be back to try other options from their menu.

Get some beers, liquors, or even snacks at this Winthrop Harbor carryout. Harbor has a pretty good…read morevariety for a small place. It just has pretty erratic prices though. Find a few that are cheap but not a lot. There's better prices in other stores. About the best offer was on the Monaco cocktails. It was 2 for $6, which is okay. There's stores that have it cheaper than that. Beers are mostly big time brands. There's some crafts and local. Liquors are the biggest ripoff here. The prices are higher than anywhere for the most part. Hardly anything is a good price in here. It has the canned cocktails, which may be the best ones. There's also candy, and how long this has been here can be scary thinking.

The new management fixed the place up so well I used to come here For last resorts but it's my go…read moreto now it's so clean and Snacks don't taste like shi anymore.

Quick stop on my way home because I heard they carried NeeDoh's…read more Sadly, they did not have any. The store was fully stocked and clean. The staff was very nice as well.

First of all, I love Aldi and am so grateful to have one nearby. I would give my review 4.5 stars…read morefor this location, but I don't see that option... I especially love the employees at the Zion Aldi. They are efficient scanners, and are happy to help you locate an item. I wish I remembered names, but there are a couple of long time employees who I really, really like. This location, while convenient, doesn't rotate their produce consistently. You have to really check bagged produce when you buy it fresh to make sure it isn't moldy. In the past, as in over 6 months ago, there was a problem with panhandlers. Sometimes, an individual will ask you if they can return your cart for you and keep the quarter. It makes me uncomfortable, so I am glad that doesn't seem to be a problem lately. All in all, a wonderful grocery store, with amazing home goods. Thank you, Zion Aldi!

Stopped in for a couple of items and grabbed some hot food…read more Staff was knowledgeable and helpful.... my kids are questionable in that area... Shelves were stocked and the store was clean.

I purchased a gift card for $50 at Christmas time when I tried to use it, the clerks stated it had…read morealready been used, in a different state. I went through the procedure on the back of the card filing a fraud report, letting them know the original gift card never left my possession, what a supervisor After doing a search on the card found out. They informed me they didn't consider what happened a fraud case so I lost my $50. In the past, I purchased gift cards every Christmas, birthday, etc., after this they lost my business for gift cards. I'm a senior I do not have $50 to throw away.

I'm pretty beat up and sometimes crabby from a bad wreck and 45 yrs construction, but going here…read morethey are always pleasant and they seem to really care, and remind me of shots needed, always a pleasure! They always go out of there way to help and have your prescriptions ready

The prices have gone up substantially and the the employees are the worst. The bakery always makes…read morethe cinnamon twist donuts that look like male fertility symbols. Moldy bread and produce left out on the shelves, even after notifying employees. They just say "this isn't my department". The always stoned deli children ask how you want your slices, then proceed to turn the thickness back up so they don't have to make as many passes. The in store online shopper employees have to be on some kind of time tracking system because they are terribly rude to the in store shopping customers. Racist white cashiers, racist black cashiers, all the cashiers are terrible except for the hard of hearing ladie (she's awesome and deserves a raise). The store manager is failing and should be replaced.