Customer service needs big improvement..the service kid..his name was Jacob...was very rude over…read morethe phone..then when we got there he interrupted a conversation I was having with someone else..and he continued to be rude.. we never want to go in enterprise again..

Excellent customer service from each person I interacted with. Real team work and excellent…read moreinterpersonal skills. Thank you Ben and Ross!

On June 17, 2021 I thought I'd give this local car rental business a try. When I arrived for…read morepickup there was one car available, a minivan that was just being returned. The clerk told me it was ready to go but I saw the last customer leaving the vehicle and asked her if they cleaned their cars between rentals. She said in this case she could give me "a cleaning wipe to use" myself. That was my first red flag, but I was in need of the car so I went ahead and authorized the rental agreement. She then said they would run a $200 security deposit that "would be returned if the car was returned in the same condition." At this point I had second thoughts about this place and said I wanted to check another place before I decided to rent this unclean minivan. The woman at the counter (Kelly maybe?) said she would gladly rip up the agreement should I decide not to rent it. I never touched the car, and she drove it around back. Twenty minutes later I called Star but got their voicemail. I left a clear message telling them to cancel the rental. I thought we were good. When I got home from the trip I noticed the $200 security deposit was charged to my CC even though I had canceled the rental and the clerk told me the agreement would be "ripped up" should I decide not to rent there. I just disputed the charge with my CC company and am awaiting their investigation into the matter. But I'm hoping Star will do the right thing, realize their mistake, and refund my $200 (without CC intervention) so we can put this behind us. I'll let you know what happens!!

Rented a car to take the MA road test, and Star Car Rental took care of everything (stress-free)!…read moreThey are familiar with the requirements for the MA road test so the flat rate to rent a road test vehicle already included everything we needed: a car that met the specifications for the test, as well as all documentation required to present to the RMV (the staff seemed amazed that we had everything we needed!). Pick-up and return were easy as well, even though we booked less than 24 hours ahead of time. Star Car Rental was a life-saver for us, highly recommend their service!

Stacy Johnson at the Hertz in Milford was a rockstar and provided great customer service!…read more The office was really busy with a lot of people picking up cars at the same time (after Memorial Day weekend). Stacy remained professional the entire time. She was helpful, communicative, and had a very positive and happy attitude. Despite having to wait a bit for the car, Stacy made the best of a less than ideal situation.

The office isn't clean. The staff is unhappy and not particularly helpful. The parking situation is…read morelaughable and difficult to get in or out of.

A little late in my review- but I just drove by and remembered I needed to do so because the…read moreexperience was so great and simple! I had literally just moved to MA from Texas and had my car shipped on a truck. Unfortunately, he damaged my bumper when unloading it. My sister in law recommended Milford Collision so I went there as I knew nothing in the area, and I'm so glad she did! They stayed true to their estimate as well as their timeline and were friendly throughout the process. When I picked up my car the interior had been cleaned and I was just so happy with the service. Thanks!!

Left my car at this place after a small front collision, needed a front bumper and other things,…read moretook this people almost 7 weeks to fix my car, lost the rental and had no car to go to work, excuse was that they couldn't find parts for it, but I kept receiving text messages that my car was 80% completed, the whole time the car was sitting outside and nothing was done to it, every time I went to see the shop manager and ask when my car was going to be done he was freaking rude and unprofessional, finally I get my car back and don't see any new parts except for the bumper that just fell off my car, yes, just fell off!!! And the freaking thing is actually broken, $8,000.00 paid by my insurance, and this is what I get.

Helped me out in a pinch and gave me a great rate for equipment needed over the holiday weekend!…read moreThey have a variety of things available that you can see on their website, will use again!

What a great experience with 495 Rentals! I called a number of rental places before this and the…read morecustomer service and friendly associates who answered my questioned won my business. Other company's I called weren't helpful and I felt like a bother. Here it was just the opposite. I rented a dunk tank and the process was a breeze. I reserved the dunk-tank a few weeks in advance and wasn't charged until it was picked up, that simple. Nothing pushy just helpful patient associates. The condition of the dunk tank was great, and the pricing was very reasonable. Although I myself didn't set it up was told it was very simple. Also, the tank came with everything. Everyone raved about how different and fun the dunk tank was and how my cookout literally was a hit! I will gladly rent from this company again. Thank you!