The agent helping me was generally nice. Unfortunately, they found a 2.5-inch scratch in the rear…read moreleft fender during my return which they said that I would be responsible for despite not having an accident: it was probably a parking lot scratch when I was not around. Bad luck: I will take that. They said that they will send me the bill. A month later, some lady from the Claims dept. left a message on my land line and we played phone tags for another month despite my leaving her my cell number and e-mail. That's just stupid inefficiency, but what's most despicable was that they seemed to have found another damage in the bumper -- it wasn't pointed out by the agent when I returned the car. This is not fair as the scratch could easily have been there before or after my rental period, since the agents at the store didn't notice it before, and nor did I. I complained by e-mail and by phone, but got NO replies. I will let my credit card claims company deal with this (many hassles on my part to file paperwork, etc.) I will probably NEVER rent from Enterprise again, and will share this experience with my friends and family.

From the owner: Renting a car at Rochester Minnesota International Airport? Enterprise Rent-A-Car is Here For It…read more Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that's always ready to go the extra mile. Reserve your rental car at RST today.

My flight arrived at the airport 30 min early so I arrived at the Avis counter 1 hour before my…read morereservation time. When I spoke with the Avis representative they told me that Avis would charge me another $130 to pick the car up an hour early because I prepaid ($200) for a 3 day rental. So I am literally sitting 10 feet from the Avis counter writing this review while the Avis representative sits at an empty counter and my rental car waits in the parking lot because Avis would not adjust my reservation without charging $$$$. As a veteran, I chose Avis because of the discounts that I received through USAA Savings Bank. I really wish I had chosen Hertz, Dollar, National, or Enterprise who all offer similar discounts and have counters 5 feet away. Highly recommend avoiding this business and it's poor business practices.

Another wonderful Avis experience. First day I'm in Minneapolis, shredded driver side windshield…read morewiper as soon as I turned them on. Snowing in morning, snowing in evening. Avis will not send road service to replace wiper blade, so I guess I'll just have to hope I don't need it next 3 days. Nearest location is 50 miles away. Thanks for maintaining your cars once again. I only gave a one Star because you have to put something in to post a review, but it's actually a zero star rating.

Got a rental from them came back to get another one. They told me I couldn't use the same means of…read morepaying that I did last time, same card, nothing changed. Left me stranded at airport. Sad!

Very nice price, very nice man helping me with my reservation. Very economical gas mileage. Thank…read moreyou!!!

Worst rental company ever. Paid for a rental in advance and was told that tolls (Florida) would be…read morecovered. Also said I didn't want satellite radio but it was included anyway. Have you ever read their rental agreement??!! Ended up with an extra $200 on fees. Use anyone but these guys!

Terrible. My husband rented a car at RST to take to Joliet, IL because his mother went into…read morehospice. The plan was to return the same car upon his return. However, the car would not start and he had to have it towed. At that point, his sister loaned him a car so he didn't need one the rest of the time he was there. When it was time to leave after his mom passes away, he rented another car to go back to Rochester. They overcharged him $156.00, for what? Because he had to get a different car to come home in since the first one would not start. Useless company! Never using Budget/Avis again!

Signs are confusing.. it says baggage claim on the right but you can't turn right and have to go…read moreleft.. then baggage claim board says no terminal for the luggage.. we' had the TSA guy tell us where to go. The family bathroom was disgusting. I did take my phone in it was that bad and decided to wait to get to the hotel. Friendly staff but they need to work on signage

Years ago, I had two phone interviews with two different folks for a position at IBM in Rochester,…read moreMN. I did well that I got an in-person interview. The company paid for my logging, car rental, and flights between Winnipeg (YWG) and Rochester (RST), through Minneapolis-Saint Paul (MSP). I flew in late at night. Both flights were on time. It's quite the size change between the three airports. MSP Terminal 1 is perhaps twice the size of YWG. RST is maybe a third of YWG. RST is a small airport. It has two runways. Delta and American Airlines fly out of it, with the occasional Sun Country flight here and there. Why is it an international airport? It's due to the Mayo Clinic roughly 10 km north of this airport. It's considered a hub for Mayo Clinic MedAir. Dignitaries would often fly into RST to get care at the Mayo Clinic when I was a resident of Rochester. RST is barely in Rochester. It's next door to Stewartville, which is a rather small city. These days, the latter city is famous for Jimmy's salad dressings and dips. I remember trying to drive northbound for the first time from the airport to the north end of Rochester. It was pitch-black. I had high beams on my rental car all the way until I finally had street lights on highway 63. I recently returned to this airport to check it out. It is nicer than when I was a resident of Rochester. There are clear signs indicating where to go to check in to a flight (ticketing) and where baggage claim was. I remember flying home to Winnipeg after the interview. There was a roof leak at the terminal. There was a huge bucket sitting on the carpeted floor. I am hoping that the roof has been fixed. It's one of the lasting impressions that I have of this airport. Parking remains cheap. It's a $60 maximum parking for a week. The daily maximum is $10. I last parked here over the Christmas holidays eons ago. I returned on New Year's Day to a ton of snow on my car and took some time to clear it off. Good times! For car rentals, you get Avis, Budget, Enterprise, and National. There was clear labelling to fetch your car from the rental parking lot. I remember clearing security quickly. It's an advantage flying out of a small airport. It feels more efficient dealing with a smaller set of travellers. I don't recall ever getting any food or drinks when I flew out of RST. I don't think there's a major eatery. It doesn't matter. There has been more development in the area, from hotels to eateries. You'd probably do better getting food nearby before flying out. It was nice to drop by and see this airport again. I did a lot of reminiscing. It's definitely a much improved airport since I was last here as a traveller who resided in Rochester. (164)