I travel for work and have extensive experience with rental cars. This time I was traveling for a…read moreloved one to Mayo Clinic. It was in itself a very stressful trip because of the reasons for our trip and also because our plane was delayed and we were really tired... but what a wonderful experience I had at National! They treated us with such kindness and were so willing to help us find the right car, at the right price, for our trip! Actually we got a fantastic car for an amazing prize. This is my second experience with National (the other one in Texas for MD Anderson Hospital) and both were experiences that I would love to repeat over and over again. If you are traveling to Rochester, National would be your best bet!

From the owner: Skip the counter when you rent a car with National in Rochester. Choose any car in the aisle and…read moremanage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Rochester today!

Worst rental company ever. Paid for a rental in advance and was told that tolls (Florida) would be…read morecovered. Also said I didn't want satellite radio but it was included anyway. Have you ever read their rental agreement??!! Ended up with an extra $200 on fees. Use anyone but these guys!

Terrible. My husband rented a car at RST to take to Joliet, IL because his mother went into…read morehospice. The plan was to return the same car upon his return. However, the car would not start and he had to have it towed. At that point, his sister loaned him a car so he didn't need one the rest of the time he was there. When it was time to leave after his mom passes away, he rented another car to go back to Rochester. They overcharged him $156.00, for what? Because he had to get a different car to come home in since the first one would not start. Useless company! Never using Budget/Avis again!

Small airport, I'm a Hertz 5 star member, instead of a board or 5 star section, you go to the desk…read moreand pick up your keys, no booth to exit. It was still quick.

Give some people a little, and I do mean little, power and there head swells up like a hot air…read moreballoon. Nicole needs someone to pop that balloon. She was so full of her power she neglected to remember the customer. We had a problem with our Travelocity booking. She kept saying she was sold out and had no cars available. It took us one full hour to solve this and it involved corporate to call the manager and the manager to call Nicole. She did not try to assist us in any way. Just kept saying "no cars available". Funny how that car appeared after the phone calls. Bravo to Travelocity for standing behind their booking and helping us to solve the problem. Never Hertz again.

Friendly and honest car repair. I have been going to Joe's Auto for 2 years now and I really like…read morethem. They will be clear and upfront with me with the cost of any repairs. They also give you a detailed report sent to you from your visit with pictures and recommendations. They are not going to push you into anything or try to upsell anything to you. They have a convenient shuttle system so they will drop you off and pick you up if you leave your car with them for the day. I called a couple of days ago asking about tire prices and the employee gave me a very thorough explanation of options. Given that my tire size is somewhat rare, he said he would give me a call the next day to see if he could come up with any additional tire options for me. He followed up the next day, with lots of information, great detailed explanations and his honest recommendations (based on my budget). Tip: call and book your appointment at least two weeks in advance as they fill up quickly!

NOT GOOD. Just got an engine oil change and first time in 30 years of driving I got an explanation…read morefrom this auto shop of how they charge you based on the weight of the synthetic oil the car needs. As Zach, the front desk guy, told me if your car uses 0W-30 synthetic oil, they will charge less than 5W-30. Has anyone in Rochester got this? Ironically, I called ahead and provided my car's year, model with the type of oil that I have been used for years which is full synthetic, on the phone they told me the amoun lesser than they charged without asking for VIN number as Zach said to know which weight of the oil. Bottom line is be careful to bring your car for service at this auto shop in Rochester, MN because they will find a way to charge you more with their "complex but not straight upfront" as simple as engine oil service. Surely they won't see me again. BTW, Zach gave me a long list of courtesy diagnosis recommended fixes in which I'm not sure I trust it due to what happened to oil change service I got.

Worst customer service today. Twice before, I have rented a wheelchair accessible van. Went today…read moreand was told no. Why? Because my brother (in Oregon) reserved with his credit card and then I wanted to charge my debit card. They don't allow this (though I did it a year ago). Also whoever reserves it with their card, has to be physically be there to sign (can't do it over the phone. Brother in Oregon). Will not use them ever again.

From the owner: Looking to get away from the Rochester or Austin area for the weekend but don't want to take the…read moreSUV or company car? Rent a weekend car or treat yourself to a luxury car such as a convertible or fun sports car. Need a larger car for a long road trip? Kuehn Rental has all of the options available that you may need for long trips, long weekends, short-distance moves or for any other occasion.