Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

I had 2 INSIDE units here FULL of belongings, they were broken into and majority of things were…read morestolen. Coincidentally the cameras weren't working when this occurred, yet on the website it clearly states there are security cameras. Not only were the cameras not working, the lock was tampered with and changed without my knowledge - and guess what, NOTHING WAS DONE. No one said anything until I got there and tried the lock. Theyre trying to tell me someone dropped in through a vent in the ceiling and stole everything. Wasn't aware you could let yourself out from the inside of a locked storage unit, pretty sure beds don't fit through vents either. RUN FROM HERE!!!!!!

Currently trapped inside this Public Storage because their one gate is broken (exit code accepted,…read moregate doesn't move), no one answers the phone at office. HQ phone has me on hold 20 minutes and counting. Next call is to 911 but this company should be criminally liable. Nothing ever works here (lights broken, doors broken, Keypad broken) and prices doubled in less than a year but this is a new low. Do Not rent here.

Customer service was horrible, my wife went to put somethings in the storage on her own, for some…read moreodd reason my wife calls me telling me that the staff/employee of public storage made her cry... she told me they yelled at her and was extremely rude to my wife, which hurt my wife's feelings. Days prior to that the gate also stopped working so we couldn't go in or out of the property.. Horrible experience never go here don't recommend save your money for another storage unit. God bless.

DO NOT RENT WITH PUBLIC STORAGE. I've been with them for 1yr and the rate has now doubled in price…read more Every 3-4 months corporate chooses units at random to increase their prices on. The facility and workers have no control over the prices. Plus there is a severe rat issue! Do not get if you need long term storage. Tidwell self storage is further out but never increased prices like this and much cleaner.

Stay far as possible from this business!!!! you will get zero help zero assistance zero ppl to talk…read moreto on where to go zero ppl answering multiple voicemails and the so called property manager is virtually never ever everrrrrr there nore answers the phone even if you try calling 100s of times no answer let alone no type of help after again leaving multiple voicemails so buyer beware stay far from here wish it gave me a zero star option and best believe if when i receive the call from the manager if it ever happens just know its cause this lmao

I had this storage over a year and never missed a payment . Only to go check like always the huge…read moreRATS ate and urinated on everything..... I was so devastated!!! NOTHING could be saved my entire storage went in the trash... After all that they still had the nerve to charge me rent after I moved out... Do NOT USE THEY SERVICES!!!

Rachel was very helpful and the property looked very clean, Costumer service was excellent. I think…read morethis place is great if you're looking to rent a storage unit!

I have been storing my boat at this facility for over 6 months. About 3 months ago, by boat was…read morevandalized on property and had all wiring stripped. Not only have i not heard from management in over 10 weeks despite now 3 formal calls to their AI guided answering service, i have not had any resolution to this issue. Before this, i felt my property was Safe however this incident in a locked and secured facility and lack of willingness to help its tenants shows the nature of this organization. When im able to achieve some resolution with legal counsel assistance, i will be removing my property from this location.

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