My experience at this store was terrible. I asked one girl where something was and she pointed to Aisle 3. Went back and told her that the item I was looking for was not on the wall but in a box on the shelf above. She said she was not allowed to open the box. I went to another salesperson and told her the same thing and she snipped at me that they are really not allowed to open the boxes on the shelves but preceded to follow me to the aisle in question. When she got there I pointed out the box and then she growled because there was no ladder in that aisle. She went and got a ladder and finally got me the item in question but she was not happy about doing it for me. I then preceded to the checkout where I asked the cashier which of the lighter was a torch lighter, to which she replied she did not know what I was talking about. I am a co-manager of a local business up the street and we always purchase stuff for our store at this store, but "NEVER AGAIN". I then went over to the Dollarama in Sydney River where I asked the girl the same question and without hesitation she marched me over the aisle and got me the product. No snickering, no HESITATION!!! I will definitely be bringing my business there from now on. read more