I love this establishment! The food is absolutely amazing! Every time I walk in there, the staff is…read moreso friendly, and is always willing to help and get me what I need, and fast! I am so glad this establishment exists, and it is a wonderful addition to the community!

From the owner: The company operates 320 facilities which includes stores, component manufacturing plants, custom…read moredoor shops and engineered wood product centers in 34 states. 84 Lumber also offers turnkey installation services for a variety of products, including framing, insulation, siding, windows, roofing, decking and drywall.

We bought a new fiberglass exterior entry door for our home from Morse on August 13, 2025, in the…read moreamount of $5523.99 (Order No. 900475). The door was delivered on October 27, 2025. Jim Gardner recommended by Morse Sash and Door, arrived on October 28, 2025, to install our new door. He and his family members who accompanied him were pleasant to work with. We sent Jim a brief text thanking him for a pleasant experience. We didn't know at the time of our "thank-you" the problems that lay ahead of us! We wrote to Morse a report of installation defects. Our concerns were listed along with what we would consider Success Criteria for a completed and professional installation of our new door. PERFECTION! We have notified the local NYS Attorney General's office of our situation! We are also discussing attorney involvement! We were looking forward to a door that was easier to open and didn't have drafts pouring in each day. I'm afraid there were important steps in the installation process that were amiss. The plastic dust box and the security strike weren't even installed as well! The air infiltration is also going to account for a substantial addition to our RG&E bill since we have had air coming in since October 28 for a total thus far of 102 days! Would this be something you would want for your own home? Our expenses incurred thus far for our new door are as follows: Door and hardware $5523.99; Painting (inside and outside) and any wood needing replacement $1664.10; Installation $1720.00; Old door removal $200.00. Our total is $9108.09 for all activity associated with our new door. And, we STILL have a door that's difficult to work with, and we STILL have drafts coming in! We are now awaiting for a part that is due this month - but NO DATE GIVEN FOR ARRIVAL OR INSTALL OF THE NEW PART! A BRAND NEW DOOR NEEDING REPAIRS ON IT! SHAMEFUL!!! We are now in the THIRD severe cold event for our area. The temp when we got up this morning was 2 degrees. The high today is 4 degrees. The wind chill is -18 degrees today and expected to stay that way all day! Still have the cardboard and the shrink wrap in place on the front door! Have sent videos to Morse and Attorney General's office showing the movement of the shrink wrap on the door!!! This is the worst place in the world to ever do business with! Caveat Emptor!!!!!!!!!!!!!!!

I was working on a project for my living room with built ins. I required shelves and countertops…read morefor cabinets that were a unique size and I wanted good quality wood. I reached out to a few lumber stores and decided to go with Morse. The sales guy was very nice and came out to my house to measure (even though the lumber was still too long and had to be cut down by me). The lumber was delayed several times being delivered, which not a huge deal. Since it was delayed being delivered it took me awhile to get around to staining them. I was out of town for several weeks (sometimes you're just busy!). While I was waiting to stain the wood, they were laid on cardboard and covered by blankets in my garage. Well protected from any damage. By the time I got around to staining them, I noticed a few of the shelves were damaged. They had marks in them that were clearly visible. And the wood used for the shelves was a lower quality than what they used for the counters (and they were supposed to be the same). So I reached out to the sales guy who was very nice when we met previously. However I didn't get a response and had to reach out 3 times to hear anything back. After a few weeks of the initial communication he came over to look at the damage (I had provided photos as well). However at this point I had already completed the staining due to it taking forever to hear back (and if you have ever done this, it takes forever). I didn't want to have to start over again, so the salesman and I agreed they would just credit me for the damage. A week goes by again and I don't hear anything, so I reach out (again no response). Finally the operations manager calls me (left a message since I couldn't answer at the time). At this point I am not even mad, but here is where they get the one star review. I had to call the operations manager back 3 times before I could get him to answer (even left messages with no call back). When I finally talked to him he was not very nice and blamed all the damage on me. He literally said that since it had been so long I probably damaged it myself or had someone come over and damage it for me. I get that it had been awhile, but again the delivery was delayed and I couldn't get the sales guy to respond. The operations manager was just rude and provided a terrible end to this experience.

Well, I just stumbled upon this YELP website while looking up the "hours" for M&F. Wasn't planning…read moreon leaving a review but felt compelled to do so after reading the review by Harry G. I couldn't disagree more! Mathew & Fields has always been a "top notch" business. Yes, you sometimes have to put up with a few "quirks" when dealing with a small, hometown business. Several years ago I was remodeling my front entryway and needed some 8' MDF trim cut to 6'. I remember the gentleman described by Harry G. A little rough around the edges? Yes, but overall a good guy. Complaining because the guy is black and "scared" poor ole' Harry? Give me a break. Thank God we still have lumber yards like Mathew and Fields. The big box stores have put so many of these "little guys" out of business.

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.