The owner is RUDE AF. When I called, his answers were short and curt. When I returned the jetski and boat, he was an A hole, but I will get to that.
I called to reserve a Jet ski for the next day. I asked if the jet skis were new and was told yes. Spoiler alert: Not knew. There was a huge gash in the jet ski we took out.
When we arrived, the lady who helped us was actually nice. The young employee was also nice and when he found out my spouse is law enforcement, he began asking her a lot of questions related to an "incident". LOL. He told us not to take the ski onto the gulf side.
I hated the ski, I don't have a "need for speed" and it felt like I was riding a horse, I was gripping my wife so hard. Anyway, I suggested to her that we return it and rent a boat instead. They only had 1 boat left, a center console boat. It was kind of dirty, and looked old but we took it anyway. The windshield on the boat was filthy and damaged from the sun. You could NOT see out of the windshield at all. My wife was having to drive the boat with her neck craned to see out.
We decided to go shelling on the first island s. of caxambas pass. Whoops, we made a mistake. We were ready to drop anchor and the engine turned off. Before we knew it, we were pushed onto the beach. Long story short, we spent 2 hours with 10 other people trying to get the boat turned around and back into the water. We managed to get it turned around, but the people trying to help didn't have a rope long enough to pull us back. I ended up calling the company and the owner SCREAMED at me. He was yelling at me, basically calling me stupid. I was almost in tears. He sent the young guy( and his dad) out. It took them 1 minute to get it back into the water. He pulled the boat so far back in and all our stuff was on it. We were still on shore. Thankfully, we had our friends there( I called them to help us) to bring us back to the rental boat.
We get back to the place and the owner takes the boat to refill with gas. I was like " How much is this going to cost". The workers tell me I need to wait for the owner to come back. He comes back and makes me sit there while he figures out the price. He tells me the tow is 100.00. I was like " really", it took him 1 minute to pull us out. He said they used 45.00 worth of gas. I call Bullshit. We only used 14.69 worth of gas and that was the only place we went. I asked the owner and he said " well, were you idling" and I said No, and neither were they, they pulled us out in 1 minute". He said he gave us 20 percent off the boat rental and 10 percent off the ski. Oh goody. Thanks for nothing. There is a lot to be said for compassion and customer service, 2 things that this owner lacks big time. Will NEVER rent there again. read more