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    4 years ago

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    Goldfish Swim School - Garden City

    Goldfish Swim School - Garden City

    3.8(99 reviews)
    5.7 km

    I rarely leave negative reviews, but this experience has been extremely frustrating. I have…read morerepeatedly and specifically requested to be notified in advance whenever my daughter's instructor will not be teaching her class. Despite making this request multiple times, this is now the second time we have arrived for class only to discover that her instructor was off, with absolutely no advance notice. The issue is not simply that the instructor was absent--it is the repeated lack of communication and the way my concerns were handled when I brought them to the manager. Unfortunately, the manager was dismissive and did not take the time to meaningfully explain the cancellation policy, address my concerns, or offer any reasonable solution. To make matters worse, when I got home, I noticed an additional charge on my credit card. We were told that both the class my daughter showed up for (but did not attend because she would not get in the water with an unfamiliar instructor) and the additional charge would be reversed. We are now nearly a week later and are still waiting for the promised reversal to be processed. Having to repeatedly follow up over something that should have been handled clearly and professionally from the start is incredibly disappointing. For a business that works with young children, communication, consistency, and customer service should be a priority. Unfortunately, our experience has fallen far short of those expectations. I hope the management team takes this feedback seriously and contacts us to resolve the outstanding charge and address how this situation was handled.

    It is a pleasure to take my granddaughter to the Goldfish Swim School in Garden City. Camren &…read moreHeather the front desk staff are so welcoming and helpful with all my questions. Charles her swimming instructor, and the woman lifeguard have patience and are warm and encouraging, helping my two year-old granddaughter, feel safe and comfortable in the water. I definitely recommend this school for any parents or grandparents looking for a swimming school.

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    Goldfish Swim School - Garden City
    Goldfish Swim School - Garden City
    Goldfish Swim School - Garden City

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    Goldfish Swim School - Glen Oaks

    Goldfish Swim School - Glen Oaks

    3.0(3 reviews)
    3.6 km•Floral Park

    My son loves it here. All the staff from the front desk to swim instructors are so kind and…read moreprofessional. Very clean environment!

    Not a fan of this new location. We have been a long time member of Goldfish swim school in Garden…read moreCity for our first child and love it there! Decided to register my second child for swimming lessons in the Glen Oaks location because it is closer to home for us, but they lack a lot. For one, no one here answers the phone when you call. Ever. You are responded to via text and it just seems so impersonal and responses are heavily delayed. The first time I took my second child, we were never greeted or told what to do had to figure it out on our own, despite letting them know it was our child's first day. Staff seems distracted and just there for the job. We never received the complimentary Goldfish bag with accessories that you'd usually receive as a first time member nor were there anyone to walk us and show us the facility. My child was in a single swimming lane with 2 instructors for the 4 students. They had kids swimming together and it was a tight squeeze and to me, just an inefficient way to learn to swim as the young students needed to maneuver around the other student. I will not be renewing my membership here... willing to drive the additional 15 minutes for better quality of service. Impersonal, no phone answering services and absentminded staff.. oh and dirty diapers left behind in changing rooms. This goldfish seems to be run by young minds who do not understand the importance of customer service and attention to customers.

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    Goldfish Swim School - Glen Oaks
    Goldfish Swim School - Glen Oaks
    Goldfish Swim School - Glen Oaks

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    Saf-T-Swim of Little Neck

    Saf-T-Swim of Little Neck

    3.1(21 reviews)
    5.1 km•Douglaston

    My 4-year-old has been taking swimming lessons at the Horace Harding location for almost two months…read moreand was doing great with her original instructor, Brad. She was comfortable with him and making noticeable progress each week. Unfortunately, when Brad went on vacation, they switched her to a completely different instructor, a newcomer with very little experience...instead of simply using a temporary substitute. The new instructor has a very different teaching style and routine, and I can clearly see the setback in my daughter's progress. I understand needing coverage, but changing instructors unnecessarily, especially to someone so inexperienced, is disruptive ! Consistency matters, and I'm very disappointed with how this was handled.

    Overall, I'm giving this place a good review because I do like majority of the swim instructors and…read morewant to give them credit for it. The place is clean and my daughter does enjoy swimming. However, I do hope management will read this. We had to switch our swimming instructor because she was constantly late or absent where my daughter was switching to a substitute all the time. There was a time where we were just standing there waiting for someone to sub in or trying to figure out if she was going to come or not. Today was my last straw, I actually had to talk to a different instructor just to get my daughter a swim instructor. It's unprofessional and it was eating into our swim time. The private class is a significant cost and for it to be wasted like that was very disappointing.I get it once in a blue moon because life happens but almost every class is ridiculous. We noticed the parent after our class was furious at the poolside too because he had the same issue. The same instructor wasn't there, no notification of our instructor being absent and no one to guide him with a new instructor. After talking to a few parents, this specific instructor does this often. We spoke to a couple of managers regarding her tardiness in the past and nothing was done about it. My husband tried to calm me down and we gave her the benefit of the doubt for 4-5 months. If it wasn't for the other swim instructors that we did like, I would have switched to a different school

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    Saf-T-Swim of Little Neck
    Saf-T-Swim of Little Neck
    Saf-T-Swim of Little Neck

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    WowMoms World Long Island

    WowMoms World Long Island

    4.8(16 reviews)
    4.1 km

    We came here for a birthday party, and the kids had a blast! It's an excellent location, especially…read morefor toddlers. They require everyone to wear socks in the playground, which is great since there are small children crawling around. The facility features a fun slide and adorable mini-rooms themed as a veterinarian's office, a doctor's office, and various kitchens for pretend play. There is also a separate area to sing 'Happy Birthday' and a convenient café station. I was very impressed with the venue and am excited to return again soon! Vinimos aquí para una fiesta de cumpleaños y los niños se divirtieron muchísimo. Es un lugar excelente, especialmente para niños pequeños (toddlers). Es obligatorio usar calcetines en el área de juegos, lo cual es bueno ya que hay niños gateando. Tienen un tobogán y pequeñas habitaciones temáticas con artículos de veterinaria, de doctor y cocinitas para jugar. También cuentan con un área separada para cantar el 'Feliz Cumpleaños' y una estación de café. Quedé muy contenta con el lugar. ¡Estoy emocionada por volver!

    The cutest spot for playdates and birthday parties! The play area is gated in with a separate space…read morefor younger babies which is a big plus! Added bonus they have a cafe and you can sit and enjoy coffee/food literally 2 feet away from the gated play area! They also host fun events so our girls hve fun and the mamas get to catch up & hang out

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    WowMoms World Long Island
    WowMoms World Long Island
    WowMoms World Long Island

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    Dominate Swim - swimminglessons - Updated September 2026

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