Great establishment! The instructors are awesome and truly care about helping everyone learn and…read moreimprove. They create a really supportive and motivating environment. Ciara in the office is also amazing!! She's always friendly, organized, and incredibly helpful whenever you need anything. Overall, it's a great place with great people!

been going here with my kids for years, more out of convenience and location. there is no…read moreconsistency with the instructors, some of them do not care one bit about their jobs as they're all young kids. the management is never on site. And for all that, financially you get FLEECED. i'd EASILY recommend elsewhere

It's been a year now since my son has had his last lesson with Swimtastic and I've saved one of…read moretheir emails to remind myself to write this. SWIMtasticnyc is an amazing program. My husband I love the water. We surf, swim, boat and my son needs to know how to be safe around the water. Most of all he loves the water too and back when he was 3 years old he would just try to jump in but he didn't know how to swim. We tried different swim programs where Nico had fun but it was SWIMtasticnyc that taught my to become a great swimmer. After a year of lessons my son at 4 was a swimmer. Last year where ever we went on vacation people were amazed at how my 4yr old son could jump or dive into the water. Swim above and under water. Pretty much doing all kinds of things most kids don't seem to learn until they are older. My son loves it and now we can go on water activities with him. Eric's team of instructors are amazing and their method of teaching is fun and transformative. Thank you SWIMtasticnyc!

Thank you Swim Stars inc. in Rockville Center New York for a continued outstanding experience even…read morein these challenging times. My two boys and I have gotten lessons prior to the Pandemic.. and beyond. My 8 year has become an expert swimmer in record time and my 5 year old is a fish!!! I feel safe under the instruction, guidance and attentiveness of Lorraine and the rest of the team. Thank you for a safe, fun and worry free experience! The life skill of swimming is essential and Swim Stars is the place to go!!!

I didn't get to take any photos of the pool and the surrounds of the pool, but the floors and the…read moreedge of the pool is super disgusting. The Women's bathroom is disgusting . The bathroom has mold on the floor of the showers, there's rust around the hand soap area, spilled hand soap on on the sink counter, toilet paper on the floor in the stalls and the sink very dirty. There's always a new instructor every time I would come for lessons with my kids. No one tells you what's going on, you basically have to go with the flow and not ask questions because to them it's the way how they do their service. Customer service is horrible. There's nothing wrong with the staffs, expect for one staff member. Every member that worked June 2022 felt over worked by the owner and is super unhappy." how do I know ?" bc they told me in-person the week of 4th Of July. There's one time I went on a Thursday during 4th of July weekend with my kids, there's was no one available to teach any lessons bc apparently they was closed. I didn't get a phone call, nor a text or email that they would be closed for the week of 4th of July. When I got there, one member told me that I wasn't the first customer that walked in here today with no update company being closed for the week of 4th July . The staff proceed to tell me that it was so unprofessional how managements handled their customers and it's not their fault; which I didn't blame them and I agreed it's not. I took my kids home and the next week I got a phone call from DANNY telling me I have a lesson today ( Thursday 4pm). I reply to him, no one didn't update me if the company was closed or open, so I assumed it's closed. I did pay the 4th of July week bc I was told by the staffs that if I didn't pay now I would or will loose my slot for the summer session in July. So, I made a payment of 121 on July 7th. On July 21 4pm I came in like a normal regular unprofessional day at swim star . There was two instructor who's not supposed to instruct my kids are there. I wasn't aware again. The two instructors did not introduce themselves or even said which child that will work with. They just began the lesson with no hi's or introduction. After the lesson I called Danny and told him about the experience and he said he's shocked and I asked for a refund bc this wasn't the first unprofessional encounter I had experienced at swim star. DANNY said he'll give me a call Back Friday, but no calls. I called myself Thursday July 28th to see where I stand. I told him about the hygiene in the bathroom, he said the building owner has to take care of that, that if I wanted I can use the bathroom upfront by the desk. I told him about the week I showed up no one was dress to teach, I told him about the customer service and he didn't really care. I asked him for a refund, he said he's no going to give me a refund bc of his staffs, customer service and the hygiene at the company. He hanged up the phone bc he didn't hear anything ( my phone accidentally went on mute for two seconds bc i was Multitasking with kids) I called bk he said he hanged up bc I stop talking and I asked him again for a refund. He refused to give me a refund and told me to come in even if I'm uncomfortable. I told him why would I come in if I'm uncomfortable with my kids getting teach by anyone that works there ? He didn't care if I'm uncomfortable or how I felt as a paying customer. He didn't care for my kids comfort. He's basically saying he doesn't care and he's not going to give me back any money bc it's on their contract. I proceeded to ask him about the contract saying does or did the contract said about different instructors and company hygiene ? He said no. I would not recommend anyone to go there with their kids because they're very unprofessional and not nice to their customers. They honestly act like you're getting free lesson , most cleanest company and have the greatest customer service, but it's not. Please if no one doesn't believe me. CHeck them out for yourself ! You wouldn't be disappointed.

This place is amazing!!! The staff is so nice and is so welcoming! Caroline one of the supervisors…read moreis so kind and nice. The attendings need a raise!!!!

Joined as a member a few weeks ago and have been to the pool about five times so far. The pool is…read morevery clean and the staff is very friendly. My favorite part is the 25 foot slide. You feel like you're at a resort. Highly recommend the pool.

As a former competitive swimmer through high school and college, I felt it was important to get my…read morekids in the water as early as possible in their lives. We've tried a few other places, of which my overall impression was pretty poor, but look, I'm not expecting them to start lap swimming before they're 5 years old - that being said, I like how the student to instructor ratio is low (1:4 at the most - I taught in the town of hempstead and would do 15-20 kids to myself regularly) how it's separated and the instructors themselves. All great things. I'm sure that as time goes on we'll pivot as schedules allow, but I think this is a great place for those who's kids are already comfortable in the water and able to listen to instructions.

So far so good! My littles have been coming since September and I am grateful for the small groups,…read moreconsistency with instructors and a smaller, more private setting than other local swim schools. My kids are learning lots so far, I'm excited to watch the progress through the rest of the winter and spring, and see what they are capable of come summertime!

My kids love the pool which is outdoors and has several different levels. Good enough to keep us…read morecool!

I came here with some friends on a hot summer day. I wish the playground had a bit more shade,…read moreparticularly on the swings. Nonetheless, the playground has some good offerings. It's nice that there are different equipment areas targeted for different ages, and they are far enough apart that the young kids won't feel too deprived. There's a big grassy, field area, and there is a bunch of seating under some shade once you're done with the playground.

Horrible experience. Between the two front desks, not knowing their roles and sending me…read moreback-and-forth and then we're fine in the pool and they move us out our lanes saying it's for swimming classes and when other people show up they tell them right in my face it's the lane for open swim. I can't make this shit up. Ruined our mood, upset my kids and a waste of my money. Oh, and there's no family rooms to change so if you have kids that are too young to be alone, but too old to be in the opposite gender restroom this is not the place for you

Hard to believe, yet I've been going here on and off to swim for over 30 years…read more Clean facility. Friendly staff. Fully equipped gym upstairs. Ample parking. This really is a top rated facility.

I learned how to swim in the rec pool. This place holds sentimental value to a lot of people in the…read morecommunity. I recently purchased a year membership & I'm happy I did. It is very affordable. The facility is clean. Crowded at certain times but that's at every gym. I wish they had more cardio equipment but everyone is respectiful of the time limit, cleaning the equipment down & waiting their turn. The weight room is larger & offers a lot of different machines & free weights. The locker rooms & pool have been redone since Sandy & they did a great job. My favorite is the steam room. All the staff are friendly. It's a great spot to run into neighbors, store owners & friends. It's rare to go there & not see someone you know from the community. I also like supporting my local establishments. The hours of operation are convenient too.

I love this center. It's got a pool, a weight room and treadmills and bikes. The steam room and…read moreshowers are clean. The staff are very friendly and helpful. They have a low senior out-of-town daily rate.