This pizza was Cardboard with toppings. I will never purchase again. You get what you pay for.

I have never reviewed any company prior to this. I ordered a pizza from this location and this is how I received my pizza. I had to throw it away. I also did not get my drink. read more

Domino's Pizza - This is how Dominoes gave me my pizza in Asheville NC. The 1269 Tunnel Rd location. - Pizza Near Me - Asheville, North Carolina

I placed an order on 11/11/2025 around 10:30 PM via Uber Eats. The app indicated that an employee from Domino's would deliver my order. After being on hold for about an hour, a staff member answered and said, "Thank you for calling Domino's," then used inappropriate language and put me back on hold. The store was still open until 1:00 AM, but this interaction demonstrated poor customer service and a lack of professionalism. - Employee gave ALL that and LAZINESS! read more

They got my order wrong, then lied to me 3 times as I called backed to get the correct Pizzas. Never received the correct order that they told me was already out for delivery.will never go back! read more

There's a guy vaping while he's working behind the counter. Terrible store. Took forever. Food was good.

Avoid this place at all costs. We ordered a pizza for delivery from our hotel at 9:25. At 10:45 the app was still showing that it was still being quality checked, so we began trying to call the place. Several times. No one would ever actually answer - it would just go to a recording - so at about 11:00 my girlfriend actually drove to the place only to find our order sitting behind the counter getting cold. The guy behind the counter couldn't have cared less. So she returned to our hotel with our cold pizza which probably wouldn't have been great even when it was hot. Lesson learned. read more

Brian took my order on February 28, 2025 and was very helpful, patient and personable. He even carried large order out for me. He was an absolute pleasure! He made my day!! read more

Service sucks. The delivery driver has given us cold pizza. One delivery driver has went to an address the complete opposite way- resulting in another cold pizza. I'm pretty sure some of them are on drugs because it's so often read more

The guys working were so chill! I called in my order and was on my way in 10 minutes they had it ready. They weren't stingy with the ranch, although, they did mess up my order maybe the guy didn't hear me well through the phone but he didn't give me the right sauce of wings. Mistakes happen. That's why I'm rating them a 4 out of 5. read more

Domino's Pizza - Supreme Pizza - Pizza Near Me - Asheville, North Carolina

Unbelievable. Ordered online and waited 3 hours to NOT get a pizza, despite the website saying it had been delivered. Called the store at least 15 times and not once did anyone answer. Hard to believe this store is still open. UPDATE: I've been trying to get my money back from this store WEEKS. My pizza was never delivered and I'm out $30. I've even been told by the district manager multiple times that I'd be getting my money back. Wtf Dominoes. read more

If I could give a zero rating I would. I ordered 2 pizzas on Friday night through the online app around 7pm. The estimated delivery time was 7:48-7:58pm which seemed reasonable for a Friday night. 8pm came no pizza. According to the app it went to quality check at 7:27pm. The app then said the driver left the store at 8:07pm. It's a 12 minute drive to my house. 8:30 came no pizza. I called the store, got put on hold, but hung up after no one picked up in 10 minutes. At 8:45 I got a text saying the driver was 2 minutes out. The pizza arrived at 8:48 - almost 2 hours after ordering. It was barely warm. I won't be ordering from this store again and I will tell all my friends to avoid it. read more

Estimated delivery was 30-40 mins. We ordered at 8:05, we did not receive our food until 9:50..... we Google maps it because we order off the app, so we weren't sure what dominos we were ordering from. FIVE MINUTES from us.... If we had known that we would have just picked it up for god sake. honestly sad how long it took, what are you even doing. read more

Listen to the reviews I placed and order that was never recieved called back to get the persons name who was responsible for canceling my number when some one else answered and said " I don't need her name" this dominos is an embarrassment to all dominos. I deserve my refund and then some for the inconvenience of having to drive to go get food after they waited 49 minutes to cancel my order in a one horse town with nothing else open. I feel bad for the driver who would've recieved a 20$ tip because my little brother was a driver and I always take care of them, all because the receptionist said they had too many orders which I already know was a lie. read more

Placed an order at 11:04 am to try and beat the lunch rush. At 12:05, I tried to call the restaurant to see where my order was; I was put on hold for more than 15 minutes. At 12:35, I got a call from the store saying there were only two people working that day and wanting to know if I'd like to cancel my order. My exact words were, "well no, I've been waiting all this time and I don't have time to call somewhere else." He cut me off and said, "ok, I'll cancel your order then" and immediately hung up. I tried to call the store back, but was placed on hold again. Papa John's got my money that day. Seriously, don't order from Domino's. They're always understaffed and the people who work there really don't care about customers. read more

Took over two hrs to get food and it was cold. Driver called us 3 times to find address and first delivery was 10 miles north. Much better pizza places in town. read more

Order never delivered. Almost an hour later it is marked as complete online, but delivery never came to my door. Had to call and as told my order was delivered. It was NOT, as I was waiting at my door the entire time. They said they would remake the order, but I'd have to wait another 30-45 min. I'll never order from this place again. read more

we ordered pizza and molten lava cakes at 11:10 pm. Quality check began at 11:18. We received our order at 12:30 am. according to our gps, we live 8 minutes away from this dominoes. How did it take them over an hour to get here? Unsurprisingly the pizza was not hot in the slightest, and they didn't follow our special instructions. Apparently this location has a history of punctuality issues. We won't be ordering from here again. read more

It's Domino's.. you get what you should expect. Fast turnaround for a pretty good pizza spot. A few years ago they redid their recipes and standard of quality for ingredients and they did a great job of it. Ordering online is a breeze and the ingredients are good quality. It's earned a place in my pizza spot rotation. read more

I called and was in the middle of my order when I was cut off. Called back 6 times and a guy said yes we have your order and it will be delivered soon. 1.5 hours later nothing. Called the store and vm says it's closed. What a joke read more

Awful!!! Second time my order is cancelled due to them not having what I ordered... do they call and apologize Nope they call with attitude! Telling me I'll have go online to order again... don't even offer to take my order over the phone Last time it took two hours to get my food and again no apology just attitude I will spend my money else where read more

We ordered 2 pizzas and waited. When the app told us the driver was arriving, we went out to meet him, only to see him making a u-turn at our neighbors (we live in a condo complex) and driving away. He never even bothered to drive into my neighborhood to look for my home, which is very very clearly marked. When I called to ask what happened, the delivery guy scolded me because my phone number was wrong in the system. He told me it was my fault that he was unable to deliver the pizza and that if we wanted our order, it would be an additional 45+ minutes. read more

If I could give this place zero stars I would. We ordered 35 dollars worth of pizza at 7:47pm. At 8:50pm the tracker still said prep. I called to cancel because my son was starving and I decided the treat of pizza wasn't gonna happen. I sat on the phone listening to a recording about how easy it is to order pizza for over 40 minutes. I got into my car and drove the 1mile to the store to cancel the pizza. The guy refunded us, but said the pizza was already out for delivery? Really? That's not what the tracker said. Do NOT ORDER PIZZA FROM DOMINOSz read more

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I ordered a pizza online and it wasn't delivered until 1 1/2 hours later, and over an hour after it left the store, according to their own tracker app. I live 11 minutes away. Needless to say, the pizza arrived ice cold and nearly inedible. When I called the store to complain, the person on the phone offered no apology, just said the driver had 6 deliveries on that run. Then very sarcastically said, "Anything else?" I won't be wasting money at this franchise in the future. read more

Not only the best Domino's I've ever had, but by far, one of the best pizza joints in Asheville! I don't know what their secret is but they have become a favorite in my home. Christy is awesome and almost always delivers a delicious pizza. The one time we had an issue with one of our pizzas, she offered to either make it over on the spot for delivery or pick-up or credit us for a future order. Their quality and service goes above and beyond and they should be a model for Domino's franchises everywhere! read more

Fast delivery! Great pizza! Friendly service! Best Domino's ever! I normally hate their pizza! Congrats! read more

Domino's Pizza - Ham, bacon and onion.. fast delivery and hot! Excellent pizza! - Pizza Near Me - Asheville, North Carolina

Avoid if you can. Food was delivered over an hour from the time it said it was prepared on their site. Pizza was basically room temp. Chicken bites were basically crumbs and nowhere near 8. Manager attempted to provide freebie at next visit but doesn't mean anything since I'm from out of town. I asked for more chicken to be delivered but he voided my purchase which took the tip away from the driver. This was against my request as the driver shouldn't be penalized for the kitchen's errors. read more

Make absolutely sure you check your order before you leave.! I ordered a small hand tossed mushroom pizza with extra mushrooms, picked it up,got home,3 slices had exactly 4 mushrooms & the other 3 slices Had NONE!! Drove back,showed to employee,he was using the computer,he walked back to the counter,& started kneading the dough & NEVER WASHED HIS HANDS!!!!!, He was on the computer did not wash his hands,so I asked for the mgr,,,told him what happened.He never apologized, but said HE would make my pizza.After sitting almost 15 minutes,he brings out a pizza EXACTLY like the 1st one OMG,,he argued with me that this is what I ordered,,NO ITS NOT!!!! so I ask for the order to be cancelled,remove charge from my card he didnt want to give me a reciept,but I got one finally.The Health Dept has been notified about this employee making pizzas w/I washing his hands. NASTY, will never go here again & do not recommend. read more

I ordered a pizza last night at 7:30. The app said it was delivered at 8:05. Nope. I waited and called at 8:20. I confirmed the directions for a second time. Easy to find but the driver needed to use a specific door. Rick, the manager, said the app is finicky and he'd call the driver to make sure she was on her way. Called again at 9 pm, still no pizza. Not even an apology. Employee says they'll remake it and send it again. 40 mins later - 2 hrs and 20 mins after I ordered, I received my order. It was greasy and cold (the store is just minutes away). Still no apology but they included 2 lava cakes. Guess what I just found? Last night's order, left on a small table next to a side door that no one ever uses. Directions were not even remotely followed. Since when do they just drop off food and walk away? No lights were on except where the driver should've gone. I hope the bears enjoy their pizza and cheesy bread. read more

Pathetic. Don't waste your time. Put in a delivery order yesterday. They couldn't make it, no delivery driver. Put in another one today, waited 40 minutes, showed delivered but never arrived. This will be the last time I order there, including our multi-hundred dollar orders for the whole business. After wasting my entire lunch break waiting, now I have no food and I can't go get something else. SCREW YOU DOMINO'S! read more

Ordered food at 7:01pm. Delivery time estimate when ordering was 21-31 minutes. 1.5 hours later, and the food still hadn't gone out for delivery according to the tracker. Tried to call to cancel the order, but line was busy for 15 minutes. I was able to go out, get food from another establishment, and return before the driver called to say he was on his way...1 hour and 45 minutes after ordering! OVER THREE TIMES THE ESTIMATED DELIVERY TIME WITH NO CALL TO UPDATE ME. I was finally able to get through the busy signal to cancel my order as it was on its way to being delivered. No apology, no remorse. Terrible. read more

I've had multiple positive experiences picking up orders but I'm done after another awful delivery order. If you need an order delivered, plan on it arriving at least an hour later than it estimates. Domino's please improve your customer service when things are going as planned! read more

Why didn't I read the reviews?! I just called the main store after waiting an hour. I understand times are hard and to be patient. However, do not say your food is delivered and then never try to contact the person who just paid money for their food and forget about it?? That literally makes zero sense. After calling the store I was told the delivery driver tried to call me when my phone has been by my side the entire time. They completely lied to me and didn't even attempt to call me. Tighten up, y'all. This is unacceptable. read more

The food was good. What was disappointing was the sandwich maker had no mask to be seen. Another person had their mask below the nose! Please make your customers think you are doing what is needed to be safe. read more

I wish I could give negative stars. We just waited almost three hours for our order. Tried calling and the store has had a busy signal the whole time. Finally got our order and called again to talk to someone and its still busy. Sometimes they don't cut the pizza or don't put sauce on the pizza or leave out entire items. If you tell them your order was wrong and they say they've given you credit for free items, it's not true. I called for my free pizza and there was no record of my previous conversation or the credit. The employee begrudgingly said he would go ahead and give it to me and it came over an hour later and it was the wrong order. I actually really like the food when it's on time and still warm and made correctly. I tip the drivers as well. But enough is enough. We will never EVER order from dominos on tunnel road again. read more

Canceled online order and not answering phone. Two hours before poster closing time. Would rate zero stars if possible.

horrible people treating the employees like dirt even when they're doing everything they can. extremely short staffed just like everyone else. people really need to understand that they're not just stalling and not getting your pizza out the door. wish people would understand it's not easy working in the food business by any means. read more

Food was excellent! Delivery driver was nice, on time, and efficient. The website was easy to use and had awesome coupons. We did the $19.99 deal which is a total steal. Perfect deal for two people since it feeds about that many. read more

I waited an hour, called, and they said my payment was voided. Why wasn't I notified? Frustrated and PMSing, #sorrynotsorry

We are out of town and ordered pizza to our hotel. We paid extra for marinara sauce with cheese bread order and it did not come with it. Called the store and was told it would be an hour to get that delivered to us! Or we can do credit but for an out of town customer that is not a viable option. We won't be ordering from them again! Update: Despite being told it would take about an hour to get the marinara sauce it never arrived! read more

My pizza was delivered cold and 40 minutes late. When calling the store, the "manager" hung up on me. Never ordering from this store again. I get that they may be overworked and understaffed but that was ridiculous. read more