I bought an F150 from Don Johnson Cumberland a few years ago. I love the Truck I liked the deal and the Sales guy. I even like Don Johnson as a dealership! It is so much better than Link in Rice Lake! But trying to get service done on my Ford's is impossible! I leave message after message and they never return the calls. Finally I call either the sales department or collision department and they will go over and find out what's going on in service and why they aren't picking up or returning voicemails! When Service finally gets back to me, to book an appointment they make an excuse that it's their new phone system. It can't be their new phone system for the past two years! It has to be under staffed, laziness or something else! I think the owners of Don Johnson have no clue how mismanaged this service department is or they would solve this issue immediately. When you interact with the service people they're polite and professional so I have no issue with that. It is just trying to make an appointment! They need someone to answer their phones and book appointments read more

I was searching for a 2023 Last Call SPWB Challenger. Ray Nelson, guided me through the order process, ensured I know all the options I needed and then kept me informed through the 6 month wait it took for this amazing car to arrive. He was so passionate about the car and even stayed late the night it arrived to take photos and secure the car. When I went to take delivery it was better than I ever imagined. The entire purchasing process was streamlined, kind, welcoming, and customer focused. If you need a new vehicle, stop looking around and go to Don Johnson...you want a Mopar performance machine - Ask for Ray! read more

Don Johnson - Cumberland - Auto Repair Near Me - Cumberland, Wisconsin

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Had a difficult repair situation on an older car. Some miscommunication between parts, service and myself was frustrating . I give this service department a good mark because they stayed with the problem, and completed the job. Thank you to Kyle and the rest of the service crew. read more

Bought a new Pacifica online from Ray Nelson, Sales Mgr. Easiest no hassle car buy I ever made. Ray arranged everything - shipping, documents, money transfer - attentive and super friendly guy. Thanks, Ray, and thanks Don Johnson Cumberland, read more

I drove 5 hours to purchase a truck from DJ as they were the easiest dealership to work and communicate with. I had a specific vehicle I was looking for, many dealers had it, but Bob Cifaldi and the DJ team made an offer for the vehicle and my trade in that I could not refuse. There were no games played when I arrived in person either. I would definitely make the drive again to purchase from Don Johnson Cumberland. read more

I recently purchased a new used car from this dealership. The staff is absolutely amazing. They walked me through everything I needed to know, answered all my questions, and made sure many times that I understood everything. I have never felt so welcomed in a car dealership. I would 100% recommend going to this dealership for any of your automobile needs. They are very accessible, quick with responses, and always there to help. I will be back! read more

i recently bought a beautiful 2019 Ford Edge from the Cumberland Don Johnson Motors! It has all the features i wanted, is my favorite color (red!). The staff were so friendly and helpful, we spent a 1/2 hour setting up all the technology exactly as i like it, which saved me SO much time! i never had such a comfortable car buying experience! read more

I'm still in disbelief. I called 3 places to see if I could get my car in for an alignment. The first 2 places said they couldn't align a Audi. Don Johnson was a little more expensive but told me they could align it so I brought the car in to have it aligned. They didn't have the proper equipment to do an alignment (adjust the camber) on a Audi, so they called me and told me they were going to charge me $20 for TRYING to align my car and I should take it to a Audi dealer. The manager and general manager got in on the discussion and refused dismiss the petty $20 charge. In addition, the manager told me it was my daughter's fault they couldn't fix it because she hit a curb! I wasted a full afternoon to get my vehicle fixed. Had they told me they were sorry they couldn't fix it and asked me to come get my car, without any charges, I would have been frustrated but would have left without a complaint and they'd still have my, my family and friend's patronage. This is 100% about principle, and terrible customer service. read more

Sold me a used truck without disclosing the transfer case was going out and havent even had it a month and barely drove it!!

Great local dealership with tons of selection for a small town. The service is great and staff is friendly.