It's rare in life to find a team that's willing to recognize and help when someone is stranded and…read morein desperate need.  But this team did just that! We appreciate you from the bottom of our hearts! We are an active duty military family on vacation from Texas and just outside of Rice Lake we had turbo intake hose on our 2025 GMC Sierra 2500 HD AT4X AEV blow. We were 70 miles from where we were staying and found this GMC dealer online. Desperate, we went inside and explained our situation. We had no other vehicle, we were 1400 miles from home, and 70 miles from where we were staying, with zero options. We were stranded. Samuel, our service advisor, said he would need to talk to the manager Mel and see what they could do as they were booked solid. Samuel and Mel were able to squeeze my car in the very next day, despite being booked solid, and provide us with a loaner vehicle so we could make it to our lodging for the evening. This dealer was a lifesaver! They repaired my truck the next day and even let us keep the loaner car an extra day as it was our 25th wedding anniversary and we didn't want to spend it driving to pick up the vehicle. This is exactly what you want every dealer to do, but very few would go above and beyond like the team at Don Johnson Motors and Rice Lake. You saved our trip, our truck, made sure we weren't stranded, and even made sure we had a happy 25th anniversary. Thank you, thank you, thank you! You guys truly are the best!!!!!!

My vehicle was being repaired at the collision center. Repairs were supposed to be completed in a…read moreweek and took much longer. Poor to no communication. Left messages and no return calls.

Sent by AAA Shaun was so friendly and taught us how to remove tire underneath the truck. Thanks…read moreShaun Kim

Sean was fantastic after I blew a tire on 77. really good guy who got me home. he really wants to…read moremake your bad day better.

I had the misfortune of buying a new 2022 Chevy colorado 2 weeks before the May 2022 Hail storm…read more My car was severely damaged. Don Johnson Collision in Cumberland did a great job repairing it. Then in January 2023, I hit a patch of black ice and back to the shop we went. I no sooner got it back and I hit a deer 50 feet from where the black ice was! 2 weeks later I hit a deer that took out the passenger side of my truck. Don Johnson's team has fixed my truck 3 times and each time it comes back better than it did when I first bought it. Kerri and Ryan are awesome and always make sure to keep their customers informed. Take it to Don Johnson for repairs. You won't be disappointed.

My husband and I are still in awe over the service we received from this dealership! We were on our…read moreway from the Twin Cities to "open" our Summer home on Madeline Island, when the driver's window went down, but did not come back up! The weather forecast was for rain and snow that weekend and we now had a vehicle with an open window! We pulled into Don Johnson Ford in Cumberland (we were driving a Lincoln), and asked if there was any way that they could look at it, and help us out. They advised that their schedule was full, but they would see what they could do. (We were trying to make one of the very few ferries for the day, so were under a significant time crunch!) Within 45 minutes, they had removed the door and were able to bring the window back up, and then secured it for us! (If they had had the parts, they would have fixed it too!) We made the ferry we were originally hoping for! Logan, Thanks for all you did for us! Saying "Thanks" does not seem adequate, so I will add: If Don Johnson Cumberland Motors is not your dealership...IT NEEDS TO BE! THEY ARE AMAZING! Patti G 4-20-2023

Overcharging, I went in for an oil change and she tells me her guys normally can blow out my filter…read morebut it was beyond replacement so we had to replace your filter and that adds another 30dollars to the bill I said ow okay that's fine , while thinking funny how I just checked it out a week ago and it still looked new ! Never do business there again shady practices! They should have asked if I wanted it replaced in the first place . Don't go here .

Have been a customer for many years. Always great service and reliable advice regarding tires. They…read morehave always tried to accommodate our work and school schedules. Ok

Just picked up a new Wolverine X2 from this dealership. We brought in a trade and had the deal…read moredone and closed within an hour. They went above and beyond what I expected, and we got a very fair trade in as well. I plan on using them for all the required oil changes and repair as they have gained my trust in their service and abilities. Thanks Rusty for making this a easy process!

I have had repair work by then for years and always happy. Every one there is very good at what…read morethey do. They also do work on Harley Davidson Motor Cycles.

Seversons were very accommodating, easy to work with and their work was great quality.read more

Had an issue with one of the parts that had been repaired by them about a year before. They came to…read moreour shop, picked up our car made the parts change and brought it back before the end of the day. Nocharge, not even for the labor, great guys and skilled craftsmen!

I was originally going to take my vehicle to a physical location for a windshield chip to get…read morerepaired because it was only a chip. Started the process with another vendor, not so safe, but I saw the lite, where all you can do is schedule an appointment online. When I got to the end of the process, they wanted to charge me $170. I was paying out of pocket and did an online chat, because no local number to call, to verify the charges. Anyhow, that was a hard pass. Called Packerland and could not be more satisfied with the service. This was a small job, but Lance stopped at my house in Turtle Lake to fix the chip. Lance is a great guy and firmly believes in doing the job right and warrantying his work. Only cost me $80, which I thought was a great value compared to the other guys, but I am sure that if anything goes wrong with the repair, Lance will take care of it. Lance is also former USMC so great to support those veteran owned businesses.

I had a cracked windshield and needed to get it replaced. My insurance deductible is $500. so no…read morepoint In submitting a claim. I called several area glass replacement specialists for a quote. Packerland was by far the cheapest. Service was great! Was professional and courteous and came to my home and replaced it. Great job and will be my first call next time. Joe.