Great service honest and hard working Mike saw me the same day to fix the breaks of my Camry 2010,…read moreI usually take my car to the dealer but without good breaks the next Toyota Center was very far and it would usually be booked anyway. I received an excellent service and so close to my town . I will keep bringing my car here!

I bought an F150 from Don Johnson Cumberland a few years ago. I love the Truck I liked the deal…read moreand the Sales guy. I even like Don Johnson as a dealership! It is so much better than Link in Rice Lake! But trying to get service done on my Ford's is impossible! I leave message after message and they never return the calls. Finally I call either the sales department or collision department and they will go over and find out what's going on in service and why they aren't picking up or returning voicemails! When Service finally gets back to me, to book an appointment they make an excuse that it's their new phone system. It can't be their new phone system for the past two years! It has to be under staffed, laziness or something else! I think the owners of Don Johnson have no clue how mismanaged this service department is or they would solve this issue immediately. When you interact with the service people they're polite and professional so I have no issue with that. It is just trying to make an appointment! They need someone to answer their phones and book appointments

I was searching for a 2023 Last Call SPWB Challenger. Ray Nelson, guided me through the order…read moreprocess, ensured I know all the options I needed and then kept me informed through the 6 month wait it took for this amazing car to arrive. He was so passionate about the car and even stayed late the night it arrived to take photos and secure the car. When I went to take delivery it was better than I ever imagined. The entire purchasing process was streamlined, kind, welcoming, and customer focused. If you need a new vehicle, stop looking around and go to Don Johnson...you want a Mopar performance machine - Ask for Ray!

Everything! I was a new customer. They got me in the day I had called with an issue. It was…read morefixed by the end of the day. They were honest! They could have told me I needed a "new headlight fluid regulator," but instead were honest, took care of the problem, and I was given a very reasonable bill. They're very friendly as well. I will be going here again.

We came up to our cabin and as soon as we got here my brakes started grinding now this was a Friday…read morebefore a holiday weekend. I called everyone to see if they had time in their schedule and no luck I did leave a phone message for Carlsons and later that afternoon they called me and if I had time they could look and repair it that day. I dropped the car off at 3:15 and by 5:00 it was repaired full brake job and very reasonably priced, not to mention they were the nicest people to deal with

They were most accommodating and handling my boat. They made summer on the lake much more…read moreenjoyable. Very customer oriented.

I tried for several years as I heard great things from others and was always surprised how…read moreunprofessional the experience was: damage to the boat, and then damage to the brand new motor purchased and installed by them, not proper winterization - just always something and I am finally done and moving on.

Great prices and amazing assistance. Employees are super helpful with any project!Rentals go…read moresmoothly and large variety. Highly recommended!

I rented a tool that I didn't realize was damaged until I got it home. After realizing the tool…read morethat was damaged, I called explaining the situation to them. I wasn't able to return the tool that same day so I told them I'd return it the next day and show them why I couldn't use it. I was called a liar when I said I didn't use it. If you want customers to return...try a different approach. Customer Service...maybe not. Rule #1...Make it right with the customer...THEN ask questions. Calling a customer a liar to their face won't make people want to come back. Having managed Hardware stores and Rental depts. I've walked in their shoes. They are simply doing it wrong!

Huge store with a bit of everything. And lower prices on exact products from other stores in town…read more Case in point, I picked up a Marine Stabil at a nearby hardware store. $15 Same product and size here, $7.50 They even have shoes and some clothing. Duck blinds anyone? Huge selection outside in the parking lot.

Of course things always break down on Holidays, or weekends...in our case, it was both! Our hot…read morewater heater, for in-floor heat, stopped working on Thanksgiving Day :(. I tried to call the company that made it, to ask about warranty...but they were closed for the holiday, until Monday...can't wait that long in this weather! So....we went in to L&M, where we bought it 6 years ago. Bob and Laurie listened to our dilemma; turns out there were 3 days left on the warranty! Not only did Laurie send us home with a replacement water heater, she allowed us to keep the defective one until we could transfer the fluids! We are so very lucky to have this store, this staff, in this small town! They could have easily said, "sorry, we can't help you until Monday." #smalltownbighearts THANK YOU!! Dwight Anderson and Cindy Fuller Hayward, WI

This place went above and beyond!! I brought my vehicle to another shop in town and paid MORE for…read morethem to tell me nothing is really wrong, maybe bring my vehicle to a Mitsubishi dealer for more accurate diagnosis. Darrell's however gave me a complete and detailed list of what was wrong. The owner was SUPER helpful dealing with my insurance company! Just a really nice, genuine person! I can't recommend this place enough:) Very impressed!

We were traveling from lower Michigan across upper Michigan when we started having transmission…read moreproblems in our '95 35ft Class A motor-home on our way to Mount Rushmore. We pulled in on Aug 13th PM for trouble shooting and Jon gave us the grave news and I, being an auto tech knew we had gotten to the right people just in time. We limped back to a local KOA for the weekend while Jon and Rose searched for a re-manufactured transmission. "Nothin' local" We decided to hang out at a great KOA for weekend and Darrell & Bonnie fresh back from two weeks vacation started on rebuild after Jon with SOME help from me removed unit from RV. Here we set with electricity and water from these great folks. They even feed the four of us with their garage crew along with Mike, James and 3 dogs and the Carquest Rep on Thursday 20th. I knew last week it wasn't going to be a fast job! We ARE enjoying the weather ,4 1/2 " rain, town transit and good people here in Hayward, Wisconsin....Really!!!!! Thanks, Glenn, Pat, Bubba, cousin Tim and wife Marlene.

Sent by AAA Shaun was so friendly and taught us how to remove tire underneath the truck. Thanks…read moreShaun Kim

Sean was fantastic after I blew a tire on 77. really good guy who got me home. he really wants to…read moremake your bad day better.