Since moving in, I have encountered numerous issues with the home that were neglected to be properly addressed during the construction; including, life safety issues. One potentially life threatening issue was that there were live wires in the outside hvac electrical box that were not capped or connected. In addition, there were 10-12 other wires that were left uncapped at the main panel. This is a serious issue that potentially could have not only caused a fire but could have electrocuted my children or myself if I did not hire an electrician to inspect why the mini split did not work. The home was sold under the assumption that the mini split system was running; however, when I went to use it recently, it was not connected. According to my electrician, there are multiple electrical issues and he does not think an inspector would have signed off on this or that a permit was pulled. Another ongoing issue has been the plumbing. According to the plumber and a drain specialist that I hired, there are multiple issues with the plumbing that were not properly taken care of during construction. I have had serious drainage issues and have had to pay both of these contractors to remedy issues that were overlooked by your company and/or your subcontractors. Both agree that shortcuts were taken during construction and the plumber did not address the drainage piping correctly. Nobody can understand why a sewage grinder pump was installed for the downstairs bathroom when there is a gravity drain about six feet away. Most municipalities require gravity drainage to be used unless it is not possible. This may be part of the ongoing issue with the drainage. Plumbing was something that almost set back my closing date so it is apparent there was an issue that everyone knew about. In my "finished basement" I already have water and mold. This area is my bedroom. I am distraught over the lack attention and detail Mr. Donaldson so vehemently ignored. Mr. Donaldson agreed to come to my home to see the issues, had me wait all day and never showed. He scheduled a second time, and again was too busy. I am completely disheartened with his business and lack of etiquette when it comes to scheduling. read more

Donaldson Home Improvement - exposed electrical - General Contractors Near Me

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great job . our house looks like a million bucks. they did vinyl siding that looks like stone. project was very fast and well done. very professional. read more

Donaldson Home Improvement - our house with 40 year old siding - General Contractors Near Me

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Any homeowners looking to make sure the investment into their homes will meet the standard they expect, Donaldson' teams supersede any potential expectations, and do so with optimum professionalism. Having met the crews, on several sites, I was impressed more each time. Strongly recommended for any consultive, and all renovation needs. read more

I hired Donaldson Home Improvement in 2015 to fix a serious problem with my mother-in-law's house. I researched many contractors before selecting Donaldson because I wanted a competent company who could solve structural and leaking issues and would stand behind their work over time. Over the past year a few leaks started again. I reached out to Diane Donaldson (Owner/CFO) about the problem and she sent her team right out to determine what was causing the leak and resolve it. There was nothing wrong with Donaldson's original roof work and they performed additional work to seal up where they suspected water was getting in. I am very pleased that they stood behind their work and made themselves available to come back 3 years later and make updates. read more

we hired Donaldson Home Improvement to build our house on Cook St Court in Charlestown. We broke ground and started the foundation this past April. We received our occupancy permit October 13. With the problems that occur during city building Donaldson Homes did a fantastic job. They we extremely cooperative with the neighbors during construction. Mr Donaldson was very helpful in picking out kitchen and bathroom designs as well as the final finish work. His crew of workers from the helpers to the finish carpenters are excellent. I would highly recommend Donaldson Home Improvement to anyone. James Andrea Charlestown read more

Over this past summer, our brand new wooden doors were not closing from expansion due to humid weather conditions. Found out that the doors were not primed before painting and now the paint is chipping off of the doors. Today, lights under the kitchen cabinets decided not to turn on. We had leaking windows during rain storms. Our hardwood floors that were installed in our kitchen are getting worse. Seriously consumers, consider other contractors. read more

Very disappointed. Todd came out to measure my kitchen for new cabinets. He said I might even get the estimate the next day. 3 phone calls later, I am still waiting for a call back. This was 2 months ago. Your loss. read more

It's hard to imagine a more UN-professional company. A Month after taking $ 1,000 of my money, they tell me that they "lost the measurements" they took of my house - which they needed to order the materials. So after a month, we're back to square one. Nothing done. They have to start over from scratch, taking measurements... What a mistake it was choosing these clowns. Be warned! read more

After seeing Todd's crew on multiple Flipping Boston episodes, I knew they could handle my sizable remodel work. They came out for an initial estimate and provided a detailed write up. When I asked for a revised estimate to edit the work, my calls and emails went unanswered. Todd finally replied when I used his email that their estimator no longer worked for them. After I promptly responded that I needed him to come out to update the estimate, he went quiet on me again even after multiple follow up emails. While I cannot vouch for their work, this behavior is a huge red flag. I gave 2 stars for at least starting out on the right foot. read more

Donaldson home improvement renovated my whole downstairs and it looks perfect. They did everything we wanted and they did it in a timely manner. Never had an issue with the workers, they were respectable and did their work fast and well even when we asked them to do a tone of little stuff at the end of the project that myself just could not do. Donaldson home improvement schedule is flexible as well. I wanted this done ASAP and they started right away. Absolutely love the outcome of the place and no complaints. We pretty much had the whole downstairs redone to the floors, new walls, paint, built-ins, all the doors, new bathroom and even took some walls down and resized rooms. We have about 1000 square foot of space in our downstairs and every square inch was touched by the Donaldson team and it was completed in a timely manner. Great outcome and the cost was reasonable for what we had done considering we had a TONE of stuff done. The Donaldson team is good with estimates as well, they added or dropped anything we wanted or didn't want with no complaints. I have attached some photos , please go take a look! read more

Donaldson Home Improvement - a fireplace in the living room - General Contractors Near Me

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Todd and his employees remodeled my basement and couldn't be happier! They were respectful, on time and his employees were neat and organized. Donaldson Home Improvement made our ugly basement into a beautiful in-law apartment. I would recommend Donaldson Home Improvement to anybody read more

ABSOLUTE WORST CONTRACTOR EVER! The work completed is terrible quality and months later dealing with several problems with the house created by Todd and his team during construction. I wish I could give this company negative stars. Don't waste your money with them! read more

I am very pleased with Todd and his team. Their eye for perfection supercedes all others. He recently did my kitchen and baths and I couldn't be happier. I would highly recommend him to everyone....and I do! read more