Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

The office staff is so friendly and welcoming. Victoria C. Was so helpful and professional. She…read moreanswered all my questions and had patience with me.

It was a pleasure to find PrimePointe through our realtor. Their service is incredible, got to meet…read moreJoshua and he is very professional and also very knowledgeable, he was there for us to help us with our needs. We felt that they took care of us, and made the process of buying a home easier. They make you feel valued as a client.

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

I texted him & he gave me fraudulent prices just so happens on a place I moved from when inquiring…read moreon rental properties. Stay away from this person

The process of moving to Texas from California could have been stressful and time consuming. Ty…read moremade my moving experience fun and stress-free. He pays attention to your apartment wants/needs and provides you with more than enough options. I appreciate his honesty regarding safe areas around Houston, as this was quite important to me. I used his services again when I moved a second time within the Houston area and he was just as efficient and helpful as the first time. I have happily referred others to Ty for apartment locator services and I will continue to do so!

The Houston Apartment Association "Residential Relations Committee" is a complete joke. I filed a…read morecomplaint with them and heard nothing for five months, then they sent me a hearing decision in favor of a management company I NEVER RENTED FROM. So, they created an official record saying I owed a company money that I never rented from or did business with. Meanwhile, I had already settled the matter I originally contacted them about directly with the management company I actually did business with. I would guess that they are funded entirely by apartment complexes because they certainty don't advocate for or represent residents. Beware.

As a member of the Multi-Family Industry for 14 years and working in different regions, I have to…read moresay HAA is one of the most active associations to be associated with! HAA has great class offerings, offsite events that promote networking and team building. I recently attended a TAA legal seminar and noticed HAA was not listed on Yelp and to educate newcomers on our incredible field, I felt inclined to leave a review! I personally am involved in the HAA Careers Committee, their are many to choose from if you are interested visit haaonline.org In addition Leasing 101 is a great introduction into our crazy yet addicting world of Property Management! Enjoy!

I love SmartCity Apartment Locator! I had the most wonderful help from this team, especially from…read moreTori! She's very patient and kind . She was able to help me navigate finding a home I love!If you're looking for some help, this is the way to go. Nowhere else! To Tori, thank you so much for dedicating your time to helping me. To the team, thank you for collaborating to help others!

10/10 EXPERIENCE... ABOVE & BEYOND!…read more I had an absolutely AMAZING experience working with Courtney Roberson at Smart City Apartment Locating! The service requested, quality, and value truly went above and beyond. From the start, Courtney took the time to understand my budget and exactly what I was looking for, and she delivered BIG by helping me find the perfect high-rise apartment. She was professional, responsive, knowledgeable, and genuinely invested in making sure I found the right place. The entire process was smooth, stress-free, and actually exciting because of how much care and effort she put into every step. Smart City is a fantastic company to work with, and Courtney is a total standout! And let me just say the services they offer once you find the right spot? Let's just call that a very nice surprise you'll have to experience for yourself once you get locked in with this company! Definitely worth it. If you're apartment hunting and want top-tier service with real results, Courtney Roberson is the one. Highly, highly recommend!

Jerome Washington was absolutely delightful to work with! He jumped on my project and kept at it…read moreuntil we found the perfect property. He was available, responsive, and just super nice to work with. I would recommend him all day long!

This company is amazing. They contacted me immediately after I messaged them and that set the…read morepattern for the rapid service I received all along the way. I appreciated being listened to, and my needs being quickly perceived and matched with likely apartments. Copious information was provided to assist my research. The process of making contacts was facilitated throughout. And I have ended up with the perfect apartment! My experience was awesome.