I have to share my experience as a warning to others. Donelson Smiles seems it's a corporate owned dental office and are out for the cash grab. I was referred to this office by an acquaintance and I should have read the reviews first because I would have avoided this office at all costs. They offer a first-time patient exam/xray/cleaning for $59, that should have been the first red flag. After the X-rays and lots of waiting , I was told I needed a crown, deep cleaning, and a filling replacement. I don't have dental insurance, and after more waiting (this was for a 10am appt and I was there for about 2 hours at this point), I was handed a $3800 quote for all of this work, and they asked when I wanted to get started. The sales tactics were strong and left me with an uncomfortable feeling, so I declined moving forward and they told me I was free to leave, so I did not ever receive a cleaning at all. Complete waste of time that I had to take time off of work for! Fast forward to less than a week later, I was seen by an independent dentist I found who owns their own practice and was told I did not need a deep cleaning, nor the filling or crown, as I suspected after reading the reviews. I'm a service provider myself, and one thing I refuse to do is press my clients with a hard sale, especially with something that's not needed! This is dangerous practice and an overall turnoff, especially when you're working with the mouth and teeth. Stop preying on people for money!! I highly, highly do not recommend this office and if you are searching for a dentist, look for independently owned practices. And please do not respond to this review with your obvious automated AI response, there is no reason for me to contact your office ever again read more

I have been going here for a few years now. I didn't have any complaints about it. I do wonder if they suggest services I don't need though. The staff is kind and knowledgeable. Appointments are always on time or early. They do cleanings, crowns, orthodontist work. read more

Donelson Smiles Dentistry - Me getting an anti cavity treatment lol - General Dentistry Near Me - Nashville, Tennessee

A great and professional practise. They is as if family. I recommend it. Now I have to make up with characters I have to type for this message to post. read more

Horrible customer service. Was told I needed to pay in advance the full price for crown placement (which was weird since I had insurance and had always paid in full any excess owed previously.) But they said they'd submit to my insurance and refund me when they insurance paid. It's been over 6 months and nothing. The worst part is that my phone calls and emails to follow up go unanswered. Obviously had not looked these reviews previously and now see this is a scam operation. I should have known when they were always trying to upsell services. read more

Horrible at every turn. Was told I had bone loss in my gums and that I was in danger of losing my teeth. I was also told that I needed a deep clean as my gums were so bad. They called out the size of the pockets as a bunch of 4s and 5s and tried to charge me hundreds of dollars for a deep clean. When I insisted on doing the regular clean that was supposed to be covered by insurance, they somehow managed to charge me $75 with insurance. Six months later, I go to a great, reputable dentist in Brentwood. Turns out my pockets are normal, my gums are fine, and that I never needed a deep clean. On top of that, imagine my surprise when I discover that my insurance covers a routine visit, and mostly covers dental bonding that Donelson Smiles insisted would be an expensive, pricey procedure. This place is a complete scam and should be reported to the Better Business Bureau. read more

I've been going to see Dr. Keller and team for many years. SHe's a lovely person and highly competent person. They are always accommodating, kind and transparent with their recommendations and pricing. I highly recommend them! read more

BEWARE!! ? Donelson told my wife she needed 2 teeth pulled because of infected roots and then add implants - cost $7-10k. We went back and they confirmed diagnosis. Went to Meharry Dental College with our X-rays in hand from Donelson. Two Dentists (and two students) used those X-rays, then took their own and diagnosed NO ISSUES - shadow on X-rays. Teeth actually better when comparing w 2 years ago X-rays. So is Donelson Dental like a bad car mechanic who diagnosed the worst for $$$??? You decide - but we will never be back to Donelson and will tell our story to anyone who will listen. read more

I do wish I had done more due diligence on Donelson Smiles and read these review prior to my visit. Similar to others, these people run a shady practice. I came in there for routine teeth cleaning and they refused unless I paid $700 out-of-pocket- on top of what they would bill my insurer- for another service that was unnecessary. Marie, Sarah, and Madison were the three individuals that I spoke to while there (apart from the tech who did my X-rays) and all three were more consumed with selling other services or upcharging for things that were totally unnecessary than providing a basic service and doing a routine cleaning. Marie made a completely illogical and idiotic comment as to why they could not do the routine cleaning- it would somehow make what they deemed a gum condition "worse." Very much a fraudulent dental office and I hope to see them on American Greed soon. Please report this practice to the TN Division of Consumer Affairs so other prospective customers don't get scammed by it. read more

Please don't go to this place!!! They are scammers! They pressured me to get a crown and one lady called Mary is their sales person!! They told me to get a crown and I only needed a filler! They put me in debt that I'm still trying to recover from!! Not only on that, they put a cheap crown and misplaced it. Now two months later, I've seen another dentist that told me the crown is of no use and they damaged my root canal! I'm in debt and the crown needs to be removed! I don't know how this place is still in business!! read more

This place scammed my mom into getting crown after crown when the crown they put in fell out. Over and over again and conned her into getting a credit card through them to pay for it all. She told them several times she didn't want to go into debt and they pressured her until she did it. This place preys on the elderly. Do NOT send your family here! read more

Took off work and went in for a regular cleaning, spent over an hour there just for them to tell me I needed an $800 deep cleaning and that they wouldn't do my regular cleaning otherwise. Staff was nice, just don't appreciate my time being wasted. read more

Went here and got a cleaning done and was told by Ms. West had to pay 1,669$ with my insurance without it was almost 8K and was told I had multiple cavities and needed a root canal done. I went to another dentist with hundreds of high reviews and was only told the tooth they said I needed a root canal on was just needing a filling and my total went down to 86$ with my insurance. Donelson Smiles told me if I didn't get a root canal soon that I could risk losing the tooth, my new dentist I'm seeing said a root canal was absolutely not needed! Please save your money! read more

I liked this place until my experience yesterday! I came in for an emergency appointment due to recent tooth pain. After an x-ray, the dentist came in and spoke briefly about my options. He then decided to do a cold test. I'm not sure if he didn't explain well or I didn't understand well, but he clearly got upset. I asked for us to pause because I felt myself getting anxious, and I called my husband. I was then apologized to by someone else because he was having a rough day. I was not emailed my treatment plan as stated, and I am still in pain. I will not be returning to the office because of this experience. I would have probably been okay if he would have apologized and we started over, but he sent in someone else to do his dirty work. Make sure Dr. Anderson is having a good day if you choose to visit this place! read more

My partner and I didn't do our diligence prior to booking with Donelson Smiles, we regret not reading trough the experiences others. We were similarly uncharged for potentially unnecessary work. One doctor performed adequately the other performed poorly and had such terrible bedside manner that we left, in pain, with services un-rendered. We are now filing a complaint with the Tennessee Department of Health office of investigations. Since Reviews only do so much if you too feel that you were treated poorly or unethically by this office please fill out the link below to file a formal complaint to have their ability to practice adjusted. To file an online complaint against a healthcare provider, cut and paste this URL https://www.tn.gov/content/tn/health/health-program-areas/health-professional-boards/report-a-concern.html To speak with someone in the Office of Investigations, call 800-852-2187. read more

I am so pleased with this dentist office! The friendliness and care starts with Kayla at the front desk and it gets better as you get called by Madonna and get treatment from Dr. Madison that also asks how your day is going. And don't let me forget about Deona, she is so wonderful too, they all made me feel comfortable. I am glad I chose treatment with them. read more

This place is a disaster. The staff is nice but it's so disorganized. I was moved into 3 different rooms because the staff wasn't sure which rooms were clean and which weren't. Then when I came back to pick up my mouth guard, they couldn't find it. I had to make an appointment to pick it up and when I got here they couldn't find it. I will not be coming back here. read more

I went to this dentist for the first time today for an exam and cleaning. The door stays locked until your appointment time to reduce person to person contact. Definitely a good start. I was taken in seven minutes before my appointment time and was promptly taken back for x-rays. The tech was efficient and friendly. She took me into the room to await the dentist. Five, then 10, 15, 20... you get the idea. 45 min later the dentist finally shows up with a "Sorry to keep you waiting." Yeah, I'm sorry you kept me waiting too. Two minutes later she is done with the exam and the tech promptly comes in and cleans my teeth. Again efficient and friendly. The only reason I gave three stars here was because of the tech. I will be on the hunt for a new dentist. read more

Your team is wonderful! Everyone I interacted with from reception to dental assistant to hygienist and dentist were so helpful, patient and I could tell that they truly cared. Thank you so much! read more

They told me I had Paradontal Disease and required about $1000 up front.They ground down one of my teeth so much that a crown couldn't be done and left it that way...didn't even cover it...it hurt. They accidentally broke one of my front crowns and it was a fight getting it replaced...which came out wrong color. I went to another dentist and DID NOT have Paracetamol Disease and Donelson Smiles would not refund my $1000. read more

I have tooth extraction last year 2020 from this dental office. They told me they have no record of my extraction. The lady that i spoke seem not to be nice or maybe being lazy to check my record after they squeeze of my insurance money . It affect other nice employee there. Well to shortened discussion i just decided to find another Dental office. Don't go to this dental office they recommend anything just to get your dental insurance to pay. read more

This is the second time I've visited Donelson Smiles and had such a great experience. From the moment I was greeted by Marie (front desk), she was so accommodating and kind. I didn't feel at all pressured about spending more money which I've felt in the past. I trusted her immediately. I'd never met Dr. Curry before but she was so engaged, kind and I will truly recommend her to everyone I know. The dental hygienist, Donia, was so professional and did everything timely so that I could get back to my day. Overall, it was a perfect visit. I would highly recommend for anyone looking to switch dentist offices or finding one altogether. read more

Agree with a lot of the other reviews that they just try to sell services you don't need. If you have any form of anxiety, you will be SO uncomfortable here. When you say you don't want a service, they will still send in their ~billing expert~ to go over options with you. read more

Went in for a routine cleaning. The up-selling is out of control. Four different people came in and talked to me about all tobscure extra "services" they recommended, which would've been hundreds of dollars. When I declined, they added it to my bill anyway and tried to make me pay before the cleaning started. Sat in the exam chair for a full hour before my actual cleaning started. Never felt so uncomfortable at a doctors office in my life. It felt like a bunch of pushy salespeople in a used car lot, except they are taking advantage of people's willingness to spend money on their health. My husband went in a week earlier and had the exact same experience. read more

Like many others I had some trauma from previous dental experiences . This way by far the best experience I have had to date. It was my first time at this clinic and I went from walking in the door being nervous to leaving actually having enjoyed the experience. Everyone was caring and explained everything that was happening . I was seen by doctor Keller (I believe that's her name). She was gentle, honest, and listened to my concerns. All in all a great experience. read more

I should have read these reviews first. I had my remaining 7 teeth removed and a bottom denture made. I was black and blue down to my collar bone for about 3 weeks. The denture did not fit from day one. I kept going back for adjustments, at one time my front teeth were about a 1/4 inch from coming together. Finally they ground out the entire inside of the denture and put in a temporary soft lining. I never could eat with the denture in even when using denture adhesive. The liner wore out, I called about getting another one, they quoted me $415 or $1200 for a new denture with my insurance. I have had a top denture since 15 yrs old, so I know about dentures, this practice should be out of business. I paid them $3000. for this. Also my husband's "same day crown" took 3 weeks and it put his partial out of line so bad he can't wear it now. STAY AWAY!!!!!!! read more

Okay let me tell you about this dental office. Staff was friendly, I felt 100% comfortable & I had already been to a couple different dentist offices. So I already know how some dentist can be liars & some of the staff. Long story short after I find out I need a crown, the manager Marie Hoover comes in & I'm assuming she's the one who is supposed to sell me this bs as the closer. The energy shifted in the room so something told me she was being dishonest & I could feel it in my gut that something wasn't right. She tries to sell me on my crown & root canal is $1000 all together. Now I haven't mentioned that my insurance covers 85% of this, which of course they knew I had insurance. As I'm leaving she mentions a payment plan & I'm I looking at her as she tells me this, she was definitely lying about the price. I leave & do some research on my insurance just to make sure I'm right about 85% of my insurance covering the work. I call them & pretty much let them know I'm not coming back & find another dentist that treated me right. Also the work I need ended up being a lot cheaper than what Miss Marie Hoover mentioned . I wouldn't recommend this dentist office too anyone, don't do it. It's some very misleading dentist offices in this area & this was the 2nd or 3rd time I was treated this way. How are you in the business of helping people but you're taking advantage of them at the same time? If you're going to make money that's cool but be fair. read more

SCAM ALERT!!! This office ran unnecessary xrays then billed my insurance company, who refused to pay because they were for people with braces. The "dentist," which i suspect he may not even be, told me i had all kinds of serious problems. Verified by my old dentist i had none of those things. They tried to talk me into $3k of work that i didn't even need. Then they had the nerve to send me a bill for $50, for what i don't know. When i called to complain they quickly canceled it. Come you think of it, i never even got a cleaning! read more

2 1/2 hours for the $59 x-ray and cleaning special (might have been longer but i asked to have service). 3,000 dollars of suggested fixes. 3 1/2 hours for my boyfriend to have 3 cavities filled. bummed our day off was spent at the dentist. would have rather spent more money andhave my day back. this place'll leave ya grinding your teeth! have a cavity free day, flossers and remember, i'm always here to Yelp read more

I am currently without Dental Insurance so I chose this office mainly due to the affordability. Dr. Surati listened to my story, was very understanding and offered me the least expensive option. No one tried to upsell me at all. The staff I dealt with were great. I like this office so much, I plan on sticking with them in the future for my dental care. Dr. Surati and his team were beyond wonderful. Jeanne C. read more

Worst experience I have ever had in my life. I went in for a simple cleaning and before I got into the the chair I was subjected to a 45 minute X-ray that was painful and totally unnecessary. Once I was sat in the chair I was subjected to several exams by various opinionated techs and or Dentists. I asked when my cleaning would start? I was then met with a receptionist who gave me a laundry list of items that I would need to be done over the next few visits. The girl quoted me over 1500 dollars. I once again asked if I could just please have my covered cleaning done as I had now been in the office for over 2 hours! The girl stated that I would need to make a decision on her quote. I stated that I had made my decision to leave and got out of the chair and escape the high pressure sales pitch. I felt very upset and advised my wife that we would never return to this place. I can only compare my experience to one of buying a new car. Never ever again and I hope that anyone who reads this will stays far away from this sham of a dentist. I went to another Dentist in Brentwood and I got a professional cleaning and no up selling or issues were ever brought up. I got a A Ok from the dentist with zero issues. If that doesn't say it all. Please steer clear from this place! read more

I want to thank the staff and Doctors at Smiles Dentistry. They gave me great service and made it affordable to get my dental needs met. Every member of the staff was kind and considerate to me. I would recommend them for all your dental needs.. read more

I wasted time taking off work just to be told they gave my appointment to someone else. They just lost business from me. Time is something you can't mess with these days and making people loss money. Try a more people friendly dentist this one is for the 75000 salary and above. Or white let's be frank. read more

I went to donelson smiles looking for just a cleaning. Instead I got told I had to have a root canal with a crown on my front tooth. Their endodonist is only there one a month so I had to find someone else to do the root canal. By choosing another endodonist I was able to save a grand total of 1,600 dollars. read more

Avoid. Its a car lot. They try to hard sell you the most expensive treatment they have. Went for a cleaning and these people want $1500 to clean your teeth. Then, when i declined, the guy was rough with the basic cleaning because they didnt make the high end sale. Avoid. Im not going back. read more

Professional and friendly from start to finish. Super clean with up to date equipment and people expert in using it. I loved their more open rooms so you never get shut in and wonder if you've been forgotten, not that it would happen; everyone was so friendly i felt they all had an interest in me as a person. Not once did i feel like i was just another task on the to-do list even though i could tell they were all working hard and staying busy. They did a fantastic job coordinating with each other about where i was in my multifaceted treatment (i had several procedures being done). And it was so comforting to be able to hear them talking about my care in the hall and discussing what the next step was in my plan of care (no doors..i love it!!). I didn't hesitate pre paying for work to be done at future time since I know this is now MY dentist office!! read more

Being someone who is doomed with constant dental problems, Donelson Smiles has been a great office to help me along. Professional & Knowledgeable staff, a modern office, and their willingness to work with you make going to the dentist enjoyable. I'd recommend everyone give this office a chance for your dental needs. read more

Be wary! In my experience, the staff was very friendly but Dr. Clegg suggested procedures that were expensive and I didn't feel were needed. My instinct was confirmed upon visiting another dentist in Nashville who found no evidence that I needed those treatments. I've learned that it never hurts to get a second opinion if you are feeling uneasy about the doctor's recommendations, and I am certainly glad that I sought another opinion in this case. read more

A month later after getting the prep work for a crown they still had no crown and could not give a date of expected arrival. However, they did manage in that time to take our $750 and bill our insurance - including billing for a "post op visit". Still appealing to have the claim reversed with insurance which causes problems getting the service done at a reputable dentist. Both dentists they had suspiciously vanished and I was told one was "travelling the world". Yeah OK. They also bill for ridiculous items such as "Oral Hygiene Instruction" if they clean your teeth. Will never use them again and would suggest you consider another dentist before using them. Shame cause when I got my first crown they actually did a good job but they cannot be trusted on billing. The detailed invoice I was shown in the office was not the same line items as what was on my EOB. read more

I have been going here for a couple of years now, I have had very professional service, with none of the complaints from other people posting. I like this dentist office because they do everything there instead of sending you out to another dentist to have oral surgery elsewhere. My teeth are clean and they take care to make sure all is okay. read more

What an amazing experience.. I took my mother in for a crown. They did all the work that day in one visit! This was the best dental experience I've ever encountered. The staff was fast and friendly. Dr Surati was professional and thorough.We will definitely be referring everyone to this amazing dental office. read more