10/20/25. Laser surgery to remove film on contact after cataract surgery. All went well. Dr Gadlin…read moreexplained everything well and made me feel comfortable. Staff friendly and caring. Office very modern and clean. Definitely 5 Stars Experience!

If you're looking for a place that you aren't stuck in the waiting room filling out a bunch of…read moreforms, and then move to a room to have to wait for the doctor to come in, then this is the place for you. I got back in the room quickly and the doctor is who came out to get me and then he did the review of my issues right there on the spot. Talk about personalized service. He is incredibly nice, informative and takes the time to really discuss what your problems are and what the solutions are and how we're going to move forward. I like this guy a lot.

They accept my insurance. Everyone was nice. However, my exam was not done by a doctor. It was done…read moreby an assistant. A doctor did come in after. However I think my new prescription was not much of an improvement. I had the prescription filled somewhere else so I have no recourse. And what they charged my insurance was twice what I've ever paid.

I was a patient of Dr. Elisabeth Lawson from 2015 to 2019, and she was outstanding. When she left,…read moreI followed her to her new practice in Cumming, but after a couple of years, she stopped practicing to spend more time with her family and continued on as owner of the Cumming practice with three or four optometrists working for her. As I could no longer get an appointment with Dr. Lawson, I've returned to Athens Family Vision and recently had an appointment with Dr. Patel. She is also an excellent optometrist, and responded very well to a couple of my concerns. She is thorough, knowledgeable, and very kind in her manner. I will continue with her and have encouraged the rest of my family in the Athens area to give her their business.

I have been going here for many years and have always been impressed with how nice everyone is…read morethere. Dr. Crymes always takes time to explain everything, he is an excellent eye doctor and surgeon, and a very caring person. I will miss him when he retires!

No longer accept Amerigroup/Medicaid insurance. Always in a huge rush with clients.......read more

I have been waiting at this office with a 1 month old for over and hour and a half, and keep being…read moretold they will see us soon. They saw her for 5 minutes, so at least that part was quick. Be prepared to wait.

Dr. Crosby is excellent. I love the fact they have early morning appointments for those of us who…read morework. He is thorough and I feel confident in his expertise. I appreciate that I don't feel like I have to go to Emory to have the best care for my condition

Horrible service. The billing (counter staff) "manager" is a complete BITCH -- point blank…read more Patient care is awful. We'll go to Emory going forward.

Doctor and most of the staff have been great. Counter staff not so much. We came in for an 8am…read moreappointment for an after surgery followup and had to go back up to the counter 40 minutes later and check if they still had us in the cue to be seen. Didn't get called back until 9am. No apology or nothing, I hope a manager looks into this. It probably happens more than just this time. Or we were just the lucky ones.

Called Eye Surgeons and physicians several times only to be on hold…read more At one point I was on hold for over 30 minutes, called back and put on hold another 15 minutes. (Gave up!) Called on January 13th was hold for 15 minutes. Asked to make an appointment was told the next opening was on March 17th. Wow! Like the doctors but it appears business is to good to care about customer service.

Yes wait times stink but most things great are worth waiting for!read more

I was referred to Dr. Jing Dong and he did a wonderful job removing my cataract. However, the…read moreentire front office staff and a few of the RN's are very unwelcoming and borderline rude. On the day of our visit, we were instructed to return at 2:15 for a follow up. We arrived and the parking lot was overly full, forcing people to park in the driveway. I got out and walked inside, while my wife was stuck in the driveway because an elderly lady was confused and driving the wrong direction in the parking lot. One of the RN's was pushing a discharge patient in a wheelchair down the exterior walkway and proceeded to engage in a rude and unprofessional exchange with my wife because she assumed my wife was blocking the driveway for no good reason. My wife pointed out that the elderly lady was blocking people from entering the parking lot and then the RN got angry and proceeded to yell at my wife before moving on with her patient. I have worked in healthcare 30 years and have never had a rude or unprofessional exchange with any visitors. The fact that Dr. Dong's staff clearly are not concerned with being professional and courteous is the reason we will not return and will share our experience with others. There is no excuse for staff to conduct themselves this way at any level.

He never asked my concerns, my reason for being there, and had not read my chart. When I began to…read moretell him that I have ocular rosacea, he interrupted me and practically shouted, "You have rosacea all over your face, not just your eyes!" Had he kept his mouth shut and listened to his patient (me), he would have discovered that I KNOW THAT. However, It has only recently started affecting my eyes. He continued to interrupt me the entire time, so I gave up. His bedside manner is horrible, and I left with NO treatment plan other than to come back in a year. I will never go back because there are much better ophthalmologists out there. Once home, I read all the bad reviews on health grades regarding his lack of skill in performing eye surgery. I wonder how many of his patients had symptoms they wanted to discuss with him but were too afraid to speak up due to his dismissive, antagonistic personality. Dr. Dong, it would serve you well to listen to your patients and take a class in bedside manners.

Three visits to this office, for an ongoing issue with one eye, each expensive and unproductive…read more Air of condescension and dismissal. Peripheral support was friendly and helpful, 'expert' not so much. One star for actually physically being present at the appointed times, minus four for attention, service, care, and manner. Suggest all but masochists seek other help.

Everyone BEWARE! You will have a great experience IF your eyes responds exactly as predicted. IF…read moreyou aren't one of the lucky ones to be a 'one and done' for Dr. Blue...you will find it extremely difficult to find a resolution. The red carpet pre-op service is done once the bill has been paid. I was laughed at when I explained I was frustrated with my post op vision. I was told "I don't understand, most people are extremely happy at this point in time" I had surgery in March, 2018. I've waited 3 months to see if Dr Blue and his staff could help, went back 3 times (once with a personal promise from Dr Blue that he would see me and not make me wait) spent over 2hrs each on the first 2 visits, waited over an hour for the 3rd visit and finally left. I've been back to my own personal eye doctor twice since my 'procedure' so I can find the right glasses/contacts to help me make it thru the day. So sad Dr. Blue couldn't provide that service as well, instead of dismissing my concerns. I've spend more money after my surgery for corrective vision than I did prior to surgery. Follow up care at Blue Laser group is horrendous!

Had contact stuck on my eye. They refused to see me as I was last seen 2 years ago…read more Two years ago a tech there deceived me in order for me to buy new glasses. There are several reputable eye doctors in Athens. This practice is NOT one of them!

Jacobs is an excellent Opthalmologist. He has taken very good care of me and my family for many…read moreyears since Silas Read retired. Jacobs is personable.

So I was in Athens, GA for my Fall Break from school and I needed new contacts BADLY. I knew that…read moremy prescription had expired quite some time ago, so I figured I would need one of those as well. Being the procrastinator that I am (I'm a college student. What can I say?) I took the risk of calling the morning I was leaving town to return to school. I was sure they would tell me that I was going to have to come back to Athens another time, but they didn't! I was so amazed. I went to Thomas Eye Center right away and I wasn't even through filling out the paperwork before they were leading me into the room to start the exam. The people there were so nice to me and didn't make me feel bad about calling at the last second. And they really knew what they were doing! I've been to a lot of optometrists in my day, and no one has ever been has comforting and easy to work with as these guys. Especially the doctor, Dr. Noriko. She was younger, maybe mid twenties, but was obviously very knowledgable and trustworthy. I honestly probably would have let her touch my eyeball if she needed to, I had that much faith in her. And she was calming. Being in any kind of doctor's office makes me a little uneasy, but her voice was really soothing and pleasant to listen to, and she put me right at ease. The doctors there were very efficient. I must have been in and out of there in 45 minutes. Or, at least, I would have been if my father hadn't needed to speak to the lady handling the insurance and money issues. He can be a little wearing when it comes to money, but she was very patient and kind with him, which I admire. Needless to say, I don't think I'll be going anywhere else for my optical necessities. I want to tell everyone I know in the Athens area to go to Thomas Eye Center on Baxter St., and don't forget to ask for Dr. Noriko!!

I chose this clinic after changing insurance and based on strong reviews, but my experience was…read morevery disappointing. At my exam on May 8, I asked whether my prescription had changed and was told it had not. Based on that, I purchased a one-year supply of contact lenses without being given trial lenses. Within days, I experienced persistent migraines and blurred vision in my left eye. After returning on June 15, I was told my left-eye prescription was incorrect and it was adjusted. This confirmed the original lenses I was sold were not correct. I also had to repeatedly follow up to get updates and resolution, and communication throughout the process was inconsistent. When I asked about a refund or replacement for the incorrect lenses, the response was unclear and the issue remains unresolved. Overall, I did not feel the care, accuracy, or follow-through met the standard expected from a vision provider, especially when prescribing and selling a full year of contact lenses.