We worked with Back Stage Realty twice, specifically Dawn Johnson, and both times she made us feel…read morelike we were her number one priority. We are a military family and, unfortunately, after we were already under contract on our first house, our orders changed and we were rerouted! She was so gracious and we even kept in contact. Three years later, we were moving back again. Of course, she was my first choice! Dawn made several trips to take photos and videos for us, so we put an offer in before we even moved to Florida. She got us into a beautiful home, at a great price! Dawn traveled quite a ways to attend inspections and such when I hadn't yet arrived into town. She also enlisted another agent, Chrissy Jennings, to help when inspection appointments conflicted, just to make sure everything was done as quickly as possible. She really understood our needs. We will 100% use this office again when it comes time to sell or rent our house.

My spouse is military so we moved across the country to FL. We were told we would have our keys and…read morethe house would be ready by the time we arrived. We talked with Charlotte at Back Stage, who seemed super helpful prior to us moving down. We were severely disappointed once we got to Florida and were told we couldn't move into the house, even after multiple conversations confirming that we could on a specific date we had coordinated with Charlotte a month prior to moving down there. We were told by another worker that the day we arrived was Charlotte's birthday, and that she had taken the day off, so we couldn't be helped. We waited nearly a week before we could move in and had to find other accommodations for a place to stay all while most of our belongings and clothes were stored away in a U-Haul. (Remind you, we moved there right before Florida got SNOW, so all of our heavy coats were stored away). Once we were finally able to move in, the house was incredibly dirty. Which is so ironic because of the amount of time they made us wait to move in, we were told that they were "finishing up the house". We had to deep clean it ourselves before moving a single thing into this home, that's how bad it was. It stunk like dirty animals and cigarettes. The master bath toilet had old feces in it and was insanely dirty and missing parts. The seal around the base of the toilet was completely broken and anytime you flushed, it leaked water. There was mold all over the ceiling in the master bathroom as well as in between the window panes on nearly every single window in the home. There were tons of hooks, screws, and nails left by the previous renters, and holes left all over the walls/doors in every single room throughout the house. The floors were sticky and filthy. One of the outlets had yellow wax covering it from some sort of plug in candle. The walls that were "touched up" were painted with the wrong paint color and was so visibly noticeable. When we moved in, the microwave had NO handle to open it with and where the handle should've been connected, was a giant & sharp screw that stuck out. ALL of this to say, we reported all of these issues on a move in inspection sheet that they had us fill out and return, in hopes they would come fix majority of what we wrote down. Though they did come to fix some things (the base of the toilet, plumbing issues, garbage disposable) and the maintenance guys were ALL so nice, management refused to fix the microwave resulting in many cut hands and finally having to duct tape the top of the screw in order to be able to use the microwave without hurting ourselves when trying to simply open it. We were pretty much told that they cant just replace a handle, that the entire microwave would need to be replaced. We lived there 9 months and this never happened. We also reported the holes in many of the walls, the mismatch paint, the scuffs on most of the doors, the mold in the windows, and SO much more that was never addressed. I have tons of pictures of all of these things that I will post below. Just be aware, we thought Charlotte was so great but ultimately we were so let down when it came to needing anything done. It was almost as if we bothered her and we were constantly being passed off to someone else to speak with. The amount of lack of communication with her was incredibly unprofessional, especially when it came to moving out which resulted in us paying extra for multiple things. They have a texting system which I find great for people who like communicating that way, but we preferred to call/email and anytime we left a voice mail or email, we were told that they never "received a message". Just very frustrating. We left that house WAY better than how we found it and they still found something to take out of some of our deposit. I know not every rent home can be perfect but this was unneccatbale. What is sad is that this home is really nice, just poorly taken care of. Also looks nothing like it did on Zillow.

We wanted to rent one of their rental properties. We are retired. We gave them our SS#, bank…read morestatements, 3 Years previous rental info. They would not rent to us. We have never had a problem before. BEWARE IF YOU ARE RETIRED!

I used Sound Choice 8 years ago as they were recomended by Dave Ramsey Solutions. Andrew provided…read moregreat service. He was knowledgable and went the extra mile. I would highly recommend! Thank you, Kris

We did our research for an agent in Destin Florida and we are glad we did. We saw the great…read morereviews for Ginny Lee and she didn't disappoint. We were buying in Florida but live in Ohio and Ginny Lee made the whole process very smooth. We always felt comfortable and informed. Ginny sent us all the info we needed, and info we didn't think about but definitely needed, in order to make a good decision. She was very knowledgeable and always available. By the time we made it there we were ready to act and got in contract very quickly. Throughout the whole process Ginny made sure everyone was on track to make the closing date and we were good to go plenty before closing date. We would highly recommend Ginny Lee, and if we ever need an agent again in Florida I would use Ginny lee every time.

From the owner: Selling property along the sandy white beaches for over 17 years which means we've weathered the…read moreups and downs!

We are a military family that owned a home in Crestview, FL. We reached out to Assurance Realty for…read moreProperty Management shortly after we moved. I can't even begin to put into words how absolutely phenomenal they were! We worked with Kim specifically as our property manager and she was so great. We really liked how their process was set up. If there were any concerns with the property, Kim told us immediately. We ended up moving overseas for 3.5 years and during that time frame, we switched tenants. I can't imagine dealing with all of that while being overseas. We experienced minor tornado damage to the property and Kim was on top of it. She was always open and honest. She kept things fair for both us as the owners, as well as our tenants. We fully trusted Kim and never once had to worry about anything. It was such a huge load off to know we had that! She really was such a blessing. We decided to sell the property in 2021 and got teamed up with Donna. Donna was just as incredible as Kim from the very beginning to the very end. She made the entire selling process super easy. She was open and honest about our options and walked us through every step and answered every question we had. We live out of state and knowing we had someone we could trust to take care of selling the property was a relief. From our end, the selling process was easy. We know that's because Donna is such a phenomenal agent and took care of the heavy load of things on her end. In the eight years that we worked with Assurance Realty, whether on the Property Management side or the Real Estate side, we knew we could trust them completely. Honesty, integrity, and professionalism are important. Assurance Realty of NWFL, LLC goes above and beyond for their clients. I simply cannot say enough good things about them.

I can't speak highly enough of Merinda Vause. After working with 4 less than caring and engaged,…read morequick sale mentality real estate agents, I was fortunate in finding Merinda . Merinda is a true professional, very personable , easy to work, dedicated to her client, kind , knowledgeable and genuinely cares about her clients and their needs. I not only found a top notch realtor I gained a lifelong friend . I highly recommend Merinda!:)