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    Donovan Mirror & Glass

    5.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    BGS Glass Service - Cracked Ice Table top

    BGS Glass Service

    (4 reviews)

    I contacted BGS to get a quote for a patio door glass replacement. I got a quote right away for…read more$1069 based on the measurements I provided. After checking other quotes I contacted them to get the ball rolling. Only after taking 50% down did they need to schedule someone to come and measure to make sure the quote would be accurate. I said, "Fine, when can they come?" The office gal, Jenna, said Heidi would call me back to set up a time. I work and am very hard to reach. I sent 1 email to Shannon, the owner, and Heidi the office manager, to call me on lunch at 330. Then I got no response by 8PM when ended work day. I sent a followup email to both that I felt this wasn't a positive start as I was expecting a call the same day to schedule something. They canceled the job and issued a refund on the first morning after I accepted and emailed my simple opinion and request to set up an appointment. The conversation with Heidi after was that she didn't need my aggravation (communication). They (she and the owner) chose to cancel my job. She then rudely hung up on me mid-sentence with no cursing or anger towards her. If a company can't take feedback about how their process works or communicate by email they need more time to set something up, they shouldn't be in business. Stay away from this fake operator. When I mentioned this company name to a competitor, they said: "Doesn't surprise me".

    Unethical business. Would not recommend. NEVER pay them cash. Always get a receipt. Owner does not…read moreacknowledge employees' mistakes (even with proof) and unwilling to make it right.

    Donovan Mirror & Glass - contractors - Updated September 2026

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