My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

They are lucky that they are receiving a 2 from me. I purchased a used 2019 Jeep Wrangler in 2022,…read moreand this was honestly one of the biggest regrets I have ever made in my life. The salesman that I worked with for sure played me like a fiddle to the point where I am stuck in this car and CANNOT for the life of me get out of the loan without either walking away completely and it being re-possessed or owing almost 11K on the car I would trade it for. I had an issue with the car right when I got it in 2022. I called and the service department told me to not drive the vehicle, but they wouldn't be able to see the car for another 3-4 weeks to find out what was happening. I had picked one of the highest warranty coverages through them when I got the car due to it being a used vehicle. I asked about getting a loaner in the meantime due to this being my daily transportation. Found out NOPE, they don't do loaners. So, I would be paying over $700 for a car that I wouldn't be able to even drive. Ended up resolving that issue with no ASSISTANCE from them. On January 16th 2026, I was driving to work, and my car broke down and wouldn't turn on and or shift into gear. So, I got it towed. I had it towed here due to having the warranty though them (ONLY REASON I TOOK THE CAR THERE). It gets there and I had to tell the service guy not once, not twice, but three times what was wrong with the car. And then he asked me if I could describe what dash lights were on (he wanted to make sure I wasn't confused when telling him. I wasn't.) He then tells me this is a STAR CASE, and they had to open a ticket to connect to a higher level of service to get clearance to work on the part. The service guy has been great. But the process of getting my car fixed has been horrible. I have two warranties and the one doesn't even cover what is wrong with the car (even though it's a bizarre technological issue). I was waiting on hearing back from the other one if it would be cover. But if it wasn't, I was going to have to pay out of pocket for everything totaling up to $2500. Thankfully and magically after I complained about paying for warranties and threatening to cancel them due to them not covering any issues, I get a phone call the next day that it is covered and the part was on the way. Part wasn't going to be here until January 30th. Okay. Fine. I wait patiently and never hear anything about it. So, I call them on the Thursday before the part was going to be delivered to ask about updates etc. I was then told the part might be pushed back due to the snowstorm but they most likely would get the part and my car would be done and ready to be picked up Monday. Well, yesterday I get a phone call at 5:57 pm (3 minutes before they close) that the part was somehow cancelled due to being hazardous and sent back to the manufacturer. I was also informed that they have no idea how long it will take for this part to be delivered from the manufacturer due to the last part needing 2 weeks to arrive. So, not only am I being screwed over by not getting my car back. But I am also out of money. A LOT OF MONEY. So, who knows when my car will ever be back in my possession. I do know one thing for sure though, I will NEVER come back to this dealership, I will NEVER use this service department again, and I will also NEVER recommend this to any of my friends/family members/colleagues/ and clients. The only reason they have received a 2 star is for their head of service department Cameron. He has been completely transparent about the issues they have been facing, and I don't blame him at all for the issues I have continued to have with this company. UPDATE: After talking to the service department Monday night I was told I was going to be called bright and early Tuesday. NEVER HAPPENED! Didn't get a call till Wednesday, again 2 minutes before they close, and was informed that they still haven't ordered my part and or contacted the manufacturer. And the guy I've been dealing with won't be back into the office until Friday. Seriously f this place.

It's a really good place to take your older vehicles. I don't take my new ones because they don't…read moreactually do a lot of high-end repairs. If you need some brakes or a tire put on this is your spot. They also offer towing services at a reduced rates so that works also. I've come here and had my radiator replaced several tires replaced and just now the other day I needed some breaks rotors and calipers. I do think that they were cheaper a few years ago but now they're kind of online with a lot of other places but not like Midas or such. Sam is very friendly and responsive. If you need to just roll up and get something done they are very fast. Average time for me has taken maybe an hour to get a lot of things done. You can bring your own parts or have them order it. Lots of the times I will bring my own and just pay for labor. Up to you. This past time I got front brake pads and a caliper replaced. The mechanic took me back to the shop and showed me what the difficulty was so that I didn't think I was getting scammed. I appreciate that and they remember every time that I bring my car in there. It's definitely a good place to get simple Auto work done. Come check them out. Sam will take care of you

Unfortunately my car's engine is no longer working so I needed a tow from the mechanic's shop back…read moreto my home while I decide on a next step. I found Bargain Towing online and they were a pleasant God send from start to finish. Sam was very communicative on the phone and gave the best quote in comparison to the other 5 companies I called. He kept me in the loop on what would happen and how soon the tow truck would arrive. And when Billy arrived to pickup my car he was extremely pleasant and talked me through everything he would be doing and dropped my car off safely at my house without incident. Hoping our paths do not need to cross again, lol, but if they do I have their number saved in my phone because they were a ray of sunshine after a gloomy moment. Great service, personalities, and professional start to finish.

I sent my truck in for wheel alignment and tire change and ball joints to be fixed, charges me…read more$1000, just to only change my alternator (which never had a problem with), two front tires and placed brake pads on a bad set of rotors. This isn't the safety I asked for, he lied and said safety it will be 950$, but your frame is rotted, that will be 2000+. I got a second opinion and the frame is not rotted. Please for your safety do not go here. I was cheated.

My daughter's car broke down so we had it towed to Monroe Car Care based on a recommendation from…read moremy Brother-in-Law. After checking out the car we were given our options. Unfortunately the car needed a new engine. The price for the new engine & all the labor was fair and the work was guaranteed for 90 days. We had Monroe Car Care put in the newish' engine & Henry told us to bring it back if we had any issues. There were a couple things that needed to be adjusted that weren't related to the engine, but the work was done for a fair price. We were pleased with the communication, price & excellent work done by Monroe Car Care!

It was truly a blessing to find this garage. They treated me so good. They took care of me and my…read moretruck. They are efficient very reasonable and empathetic to my needs. I would definitely recommend them to everyone. thank you

Bryce came through heroically last night. Got my disabled Chevy Volt pulled smoothly onto the…read moretruck bed, took me home, unloaded the car, and pushed it over to the curb by human muscle power. Then explained the goings-on to my wife while I just stood around.

took four hours dor towing company to show up! took our truck and was suppose to deliver to the…read moredealership this morning and the dealership still does not have it. now this company is not answering their phones and mailbox is full and can not leave a message to even see what is going on with the delivery of our car!!!

This place is not professional. You will be charged twice if you are not careful!! To top it off…read more.. they will dodge your calls if you have any concern for being charged twice and your stuff might get stolen.

Great service and great people. I brought my brother's truck in for a detail and man was I…read moreimpressed with the level of detail and thoroughness. The truck was immaculate.

I had Main Street Motors service my vehicle twice and they have done a fantastic job both times…read more Very up front about pricing breakdowns when you ask, and they will not force you to do any work you do not want done on a vehicle. The pricing is slightly higher than I am used to, but I believe this is normal for Ann Arbor. Highly recommend!