They installed the wrong battery type in our van causing significant and repeat electrical issues…read more We needed an AGM battery. When we tried to return the battery, they said we bought the battery online so couldn't honor warranty even though receipt shows in store purchase. After fighting it, they said they could only give a $50 credit. They should have known better.

Got the glass back of my iphone phone repaired - they damaged my flash and had to wait for that…read morepart to come back in a week or so. No guarantees on their work as my phone cracked two weeks later. They said they couldn't do anything. Wasted money.

Very polite and helpful staff, no issues at all, good experience, I'll definitely be back and would…read morerecommend to friends.

My feelings about this location is a bit mixed. My first…read moretime I wasn't as much of a fan. I had some expired birthday discount coupons that the store (customer service told me) can override that the ladies there told me they could not do. So I went to the AA and the canton locations and got it taken care of by both locations. But my last visit went better. There was an older gentleman and a younger woman who I kicked off with immediately. They took care of me and my coupon snaffu that visit right away and easily. It's a good average like location from the little I've been there and used it. If I need something major or harder to find so far I believe the canton location is better. So far. But my last visit left me feeling better about this location.

My experience at the O'Reilly on Michigan ave in Ypsilanti was easy peezy and The new assistant…read moremanager Victoria was the one who made that possible with her knowledge and expertise. I was able to go in and out which saved me time the most valuable commodity known to man. I vote that she gets promoted!

When it comes to buying auto parts and accessories, O'Reilly Auto Parts stores are my number one…read morechoice. Formerly Murray's Auto Store, the chain was bought out by O'Reilly's well over a year ago. The store located on East Michigan Avenue is Ypsilanti, has only been open now for three years and is very modern on the inside. Moreover, the staff at this store are very friendly and knowledgeable, and will help you find what you're looking for in a hurry. I highly recommend Murray's over the other auto stores in the area. They are clearly the best, and carry a very broad inventory of items.

it was fantastic. dealing with several employees over a few days to help me. the staff was very…read morehelpful and professional. ken was on top of my problem needless to say I will be back

Wish I could give them 0. Especially for the manager Bob. Guy is an A hole. Very rude. I wouldn't…read morerecommend this place to anyone. They sold me a faulty generator, they would not take it back on the same day. Even after I called them and they agreed to take it back. Do not give this Bussiness your money, the employees are very polite but the way they are managed is not. Again. Do not go spend your money. Especially at this franchise. Horrible place. Go get your batteries somewhere else.

A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

I couldn't ask for better service. Assistant Manager Patrick went out of his way to assist me…read morewith getting my Jeep back wiper installed, which was made more difficult due to a broken wiper arm.

Stopped in to grab windshield wipers. I havent replaced them on my new subaru yet so was a little…read morelost in finding all the right sizes. Shawn offered to help me out. He was very helpful in choosing between the types of blades and price points and even came out to my car to replace them on site. Wonderful service and a clean location. Thanks Shawn!!! :)

I needed a new battery, I called the store and the employee who answered the phone right away was…read morevery nice and knowledgeable. I stopped by the store and she helped me replace the battery and test the alternator. I was pleasantly surprised by the service, Carr saved me a lot of time and stress. I highly recommend this business and Carr who is an exceptional employee.

An email asked me to tell you about my purchase. So here goes…read more I walked in, and located a sales representative. After doing so, I requested my part. Next, I paid for it. Then, I left. This had been an account of my recent purchase at O'reillys. Hope you enjoyed. -EXTREMELY satisfied

Came here to replace my windshield wipers on my Tesla Model 3. They were extremely helpful and…read moreactually down sold me on a pair that were better for my vehicle, as opposed to the ones I chose. Helped me install it and explained exactly why they were better. Great customer service.

This is my favorite location nearby me right now. Store is…read morevery well stocked and staff are phenomenal like most O'rielly staff I experience are.