Sadly, I agree with the several negative reviews about the personality of the manager here. I…read morevisited twice. The first time, I was greeted congenially by a long haired, young employee who was busy checking washing machines, folding laundry, and helping customers. Unfortunately, the next visit, I encountered the only repeatedly rude person in a customer service industry in 12 years. She identified herself as the manager. Maybe the owners should promote the young woman and demote this lady. Many examples: The first time, all shower rooms were open and clean. The second time, the manager was standing at the desk, not greeting anyone or offering help, but reading her phone for the 10 minutes I was checking out machines. When I asked about showers, she said that only one was clean. I offered to pay to reserve it for 2 showers (my husband after me). She would not take my money until I was immediately ready to take a shower and my husband immediately afterward. She said only one shower was clean. She laughed in a huff when I turned away at her lack of customer service. She did not help me find an open washer. She did not clean a second shower room. When I said that a prior employee let me pay in advance (this is mid Sept, not fishing season busy), she said, "I am the manager, and the answer is no." After I found an unbusy, unbroken washing machine, she took money for both my husband and me after another customer who, apparently, got the only clean shower. She did not talk about cleaning a second one but took my money. When I pointed out that my husband would not be "immediate" but that I would have to dress and alert him in the parking lot, she said, twice, " I accept your sarcasm." I live in Alaska and find service personnel exceptionally nice throughout the state. This woman left me shaking with her repeated rudeness and lack of service. I guess she hates her job. I encourage the owners to review her service, as well as others in their empoy who work harder and are more cordial. There are enough negative reviews about this woman. My experience is not a one off.

Very clean. Friendly staff and pleasant atmosphere, prices are reasonable. Yet remember your…read morelaundry detergent!

Responsive, knowledgeable and expedient. I had a line clogged and corrected quickly late on a…read moreFriday night. No fuss, just does the job needed

All this guy does is say why he can't do the job. I basically had to talk him through it. I even…read morehad to lend him my own tools. And yes he curses a lot and everything is my fault. He doesn't show up when he says he will, and doesn't even stay in touch. Then he up-charged me!

I attended a wedding and reception at Diamond M Ranch recently. It was held in the barn, and we did…read morenot see the lodging so I can't comment on that, and I don't know what Diamond M did besides provide the space, because tables, chairs, flowers, food, and port-a-potties were brought from other places. That being said, it seemed odd that food can be served in a place where there was no running water and within 10 yards of a pig pen and Port-a-potties. Cow patties surrounded the pig pen. The barn had a large curtain around the room which hid real barn stuff like tools and oil cans.

This place was like a 5 star hotel of campgrounds. Super clean facilities, plenty of fun things to…read moredo on the property and super friendly staff. We will be visiting again and will definitely be recommending to all our friends.

Clean restrooms, showers, and laundry area. Small rv park that is well maintained. Reasonably…read morepriced. Everyone was very kind and friendly. We had family stay in a cabin on site. Cabin was very nice-talk about glamping-well stocked, fridge, chairs, etc. new picnic tables at each site. WiFi worked well. Only negative is the shower house is up stairs, so plan accordingly to use your RV if handicap access is needed. Note-no fire pits, outdoor burning, etc. is allowed here.

This is an extremely well kept RV park conveniently located close to the Kenai River in downtown…read moreSoldotna. The bathrooms and laundry are spotless as well as the park! There is a wonderful area for walking your dog in a wooded area to the rear of the park. Despite some traffic and small airplane noise, there's no loud music, partying, or generators running which we veery much appreciate. The internet is adequate for work but may be limited for streaming, although we did not try that. The staff were super friendly and accommodating, always a plus! The spacing is a bit tight but doable. The only negative is that the office, restrooms, and laundry are all up several stairs and therefore not handicap accessible. We would highly recommend this park for folks coming to fish or visit friends in the area.

I enjoyed my stay overall, but I'm giving it 4 stars because the hot tub was out of service, and…read morethat was one of the main amenities I was looking forward to. Aside from that, the experience was good--no bed bugs (I checked thoroughly), the pool was clean, and the room was neat and tidy with no strange odors. The temperature of the room was kept cool, and I had no issues with loud neighbors. The bed was very comfortable, and the bathroom was spacious and spotless as well. I also appreciated the 24/7 tea, hot cocoa, and coffee bar. However, I wish they offered more, like a breakfast options.

This is the Loudest Hotel in which I've ever stayed. Loud…read more I mean paper thin walls, yelling in the other rooms, loud. It's also not cheap! However, it is clean and in a very convenient locations. So....3 stars for cleanliness and location.

Spent 2 nights at the lodge. Seems to be a small family run business. Room was clean and very…read moresmall. Grounds felt safe. Literally there's a queen bed and one person walking space on either side of the bed. No storage space nor closet. One sitting chair. Tiny bathroom and shower. Felt like an RV more so than a motel room....too cramped. $165/night....mehhhh. Location is great for dip netting. The check in guy was so lack luster. He didn't exhibit the type of hospitality I felt characteristic of places that charge that much for a closet space. Staff did respond quickly to requests and check out guy was warmer than the initial guy. They have some $250/night cabins shoved onto the parking lot and tightly packed RV lot. I guess I'd say...bravo on maximizing every square inch to make $$$! I would definitely look for a more spacious spot next time I'm in the area. I like to be able to stretch my arms and legs without hitting a wall.

Happy with our selection! A friend and I were traveling and it was the cheapest selection in Kenai…read more We stayed in the main lodging for $120 a night. It was very clean and cozy. There is a bathroom, small fridge and queen bed. The views are amazing. It may be less crowded because dip net season just ended a few days ago but we didn't feel overcrowded. I don't know why everyone is complaining, it lists what you get for the price online. The owners are the quiet type but were very accommodating. I wouldn't say it's a 5 star hotel but it was 5 stars in that it offered what it advertised, was clean and comfortable. It seems like most of the complaints are from the RV park users. If you're a mature adult and enjoy a quiet camp with a beautiful view I think you'd be happy here. It's not a 20's something party spot.

I found this place through some amazing Instagram shots and knew that if I ever made it to the…read morePeninsula, I had to stay here. I got a hold of the owner, Courtney, who made the reservation process so easy and booked my family and another family coming down with us in the Chapel Cabin. Not knowing what to expect, we packed the car with toiletries, camping chairs, bed stuff. Turns out, we didn't need it because the cabin came stocked with it all. There is an amazing little "social circle" around a fire pit and propane grill (utensils all included.) There is pre-chopped firewood that I was almost demanded to use as much as we wanted which was nice in the cooler evenings. The cabin itself has a fully stocked kitchen (but no dishwasher), a queen bed and two twin beds upstairs and a pull-out sofa and futon downstairs. I'm not much of an outdoorsman or camper but I could come back time and time again to ACBTP. The one thing that really stuck out to me was the service from Courtney and Eric. While we didn't run into them during our stay, their phone numbers are all over the complex and if anything is needed or if we had any questions, they welcome a call or text and were very quick to respond. From the beginning, I felt like I had known these guys my entire life, that's how nice they were. We're already trying to plan our next trip. I was on a mission to see Molly the Moose but it didn't happen. Hopefully next time she'll grace us with her presence. Highly recommend this location, whether its for a quick getaway from Anchorage life or if you're coming down to fish as the Kenai River is a hop, skip and jump away.

First time staying at A Cabin By The Pond, owners Courtney and Eric were perfect hosts. They…read moreintroduced themselves and entertained us with wonderful stories about Alaska and were very kind to our puppies! They provided a beautifully furnished and well stocked cabin that was puppy proofed. It's a quiet area about a mile from town and within walking distance to the Kenai River. We will be back!

Old fashioned laundry and showers. Takes cash, not app on phone. Plenty of machines and dryers…read more Pretty clean but no where to charge your phone if you're camping.

The attendant was kind and patient with me as I asked questions about how to use vending machine…read morefor detergent (double quarters for each slot equaling 2.50) . And also helped to make change from my $20 so I could get $10 in quarters from their change machine. They have; an ATM, pac man and pin ball games, bubble gum dispenser, soda vending and a snack vending machine. Single person bathroom , couple shower rooms next to it. Main room is smaller washer dryers , by change machine is a back room with larger washer dryers. Washers 2.50 each load in main room and 4.00 large one in back, dryers are 25cents for 6 minutes.

I found Designer Interiors, and Chanda Wahl, through a referral from the owner of an excellent…read morelocal painting company (that I will use again for my interior painting). I have had about 6 consultations with Chanda during the past 3 months. She helped me determine my interior design styles, the color palette that fit my personal tastes, and the color of my furniture and the colors in my favorite framed prints. She helped me with selecting new furniture, plumbing fixtures, and new pendant lamps for the existing ceiling light tracks. She offered brilliant suggestions for remodeling and installing new wood flooring. In addition, I asked her to manage for me the acquisition of supplies and additional contractors for the installation of the project. I am now beginning the "fun phase" of installing her design concepts and colors (woo-hoo!).

Nice location decent hotel, comfortable beds…read more My sons and I were on a couple of day fishing trip, I found this place online. I like the location, decent interiors relatively clean with new decor. Beds were comfortable, the room was pretty clean. They left someone's old dirty face rag in the shower, gross. Seems like they are overly paranoid about wasting electricity as every plug for every appliance was unplugged. Just an observation. New tv new furniture, new carpet, an a+ on those thoughts. Either the bathroom counter has a stain on it or they forgot to clean the counter properly. Had a nice little fridge, a microwave as well, staff was helpful and accommodating, all and all a nice, safe, decently clean place to stay, give it a shot.

Friendly service and helpful with luggage since there is no elevator. It was nice and clean but the…read morebed was terrible. They had people working on something and the were very noisy just outside our door until about 10 pm. So much for relaxing after a long day. We wouldn't stay there again.