The cabin was okay besides the millions of lady bugs infesting the property. The cabin cabinets did…read morehave a old mildew smell. Under windows near the staircase the patch work for leaks is awful and very obvious since they are painted white and the room is not white itself. ( funny the patch work was painted over but not the slur?) The major issue with the cabin which is Sand Run is that there is a Blatant RACIAL SLUR SPRAY PAINTED ON THE SHED FACING THE PROPERTY. We brought this to their attention at checkout and was met with nothing but excuses and a series of um's and oh's. They're is not an excuse for this type of ignorance to be completely ignored and not painted over. Children were able to see and repeat the words written and it was visible to everyone as we came and left the property. Highly inappropriate and disturbing. It is disgusting that the company has the audacity to know the slur was there and did nothing to protect the businesses integrity and they offered no logical explanation for this being up still while people of color where staying on the property including black and white children playing together were exposed to this hatred.

Everything was great until it wasn't. The last night of my friends stay, a drone flew right to…read moretheir windows and started recording them. There are no curtains on some windows. The incident occurred at night and there is no cell phone service at The Grand Slam Lodge. They didn't call 911 or the office for help also because there is nothing they could have done by the time they got there and could have triggered the drone operater where ever they were. The drone left after her fiancé looked at the drone. Video evidence. The worst part is the company did absolutely nothing to help aid in the terror they felt that night. Not one single sorry, not one reply to the original complaint until called. They said no one should be staying in the back building overnight but there was at least one worker. Their email back to my friends message was "Write whatever review you'd like, we'll rebut it" This really shows what kind of company this is. Highly recommend to never ever rent from this company.

We loved our anniversary trip here! It was such a peaceful getaway and even better than the photos…read more You truly have the entire property to yourself. It couldn't be more private or serene. It feels completely off the grid and it's the perfect place to relax and unwind. We were planning on going hiking at Hocking Hills, but there's so much to do around the property, we decided to stay put. We loved grilling out, sitting by the firepit, playing basketball, sitting on the front porch overlooking the nature preserve, hanging out in the hot tub, and relaxing with the very friendly cats that reside on the property (if you're an animal lover, they're really hard not to grow very fond of after a couple days!). We were especially impressed with the cleanliness of the cabin and how little bugs we saw for it being in the middle of the woods. WiFi worked really well, too. Cell phone service (as can be expected) was very spotty for us on different parts of the property. WiFi definitely helped, but phone calls or regular texts were a bit tricky (especially inside the cabin!). But a trip like this is supposed to be to put the iPhones down anyway, right? :) We'd really love to come back in the winter and enjoy it again in the snow!

This is a romantic secluded little cabin with all the comforts of home . Nothing like waking up and…read moregoing out and enjoying your morning coffee on the patio with spectacular views and at night curl up with a blanket out by the pond and fire pit . If you love nature and wild life you'll be in heaven here . We were if aww of the wild deer and turkeys that came and drank from the pond and ate from the apple trees . The location of this cabin is perfect so close to great hiking trails and also close neighboring city's with great restaurants if you don't feel like cooking . Now if you are in the cooking mood this cabin is fully equipped with anything you could possibly need and has a great BBQ grill that's perfect a romantic steak dinner on the patio and afterward enjoy watching the beautiful Ohio sunset in the hot tub . If you're looking for a romantic get away with some peace and quiet time you need to check this little jewel out .

We had a bad experience do to the electricity going out, but they did contact us later and were…read morevery gracious. They also allowed us another night for free.

Seems to be a common theme that this company will not work with you to reschedule your reservation…read more There are reviews of hurricane victims and pregnant couples not being able to reschedule. We ran into the same issue. Had a family emergency and were unable to reschedule our Monday night booking. We were not asking for a refund just to simply rebook and were told we could not. Our reservation was for a random Monday night, not even a weekend and still couldn't rebook and lost our money. I would strongly encourage people to not book with this company as they seem to have no morals or understanding to people who have "unforeseen circumstances ".

Attention to detail and customer service were outstanding! Comfortable and Cozy Cabins. Well…read moreworth the trip!! Hot tub was wonderful!

Mixed Experience at Hemlock Treehouse - Stunning but Poorly Prepared for Winter…read more Hemlock Treehouse is a beautiful and unique getaway, but unfortunately, our experience was marred by poor winter preparedness and unexpected costs. While the treehouse itself was stunning, safety concerns made our stay challenging. There were no railings by the hot tub, which caused me to lose balance and fall--especially concerning in icy conditions. I slipped again on the untreated driveway the following day, as no salt had been put down. Despite reaching out multiple times with concerns about the weather, we were not allowed to cancel or reschedule. Despite our warnings, it was disappointing that no effort was made to prepare the property for winter conditions. Additionally, the pricing structure felt misleading. Beyond the daily rate, we were charged at least $200 in additional fees, including cleaning charges and insurance, despite leaving the space clean and causing no damage. We also incurred nearly $100 in taxes, bringing our one-night stay to around $850. There was no mention of a deposit beforehand, so I strongly recommend clarifying all fees before booking. Another concern was the lack of attention to detail. Upon arrival, we found a welcome sign with someone else's name, initially making us worry that the treehouse had been double-booked--an unsettling experience on our honeymoon. While it was a mistake, it indicated that our arrival had not been adequately prepared for. To add to this, the sheets had a noticeable stain, further diminishing the experience. While the location and ambiance were superb, the lack of winter preparedness and the high costs made for a frustrating experience. If you're considering a stay here in the colder months, be prepared for unsafe conditions and additional expenses. Would I return? Maybe in better weather--but certainly not in winter. Update: yep, I'm pretty sure I broke my elbow. Still hurts the same when pressure is applied to the location of the injury. Off to the doctor to verify after work.

Here is what we found in the hot tub upon arriving at Woodland's Ridge "Grants Escape" cabin. I…read morepulled this mess out myself along with two other large hair balls. They thought coming and scrubbing the edges and leaving the same water in it was acceptable. They should have emptyed this hot tub, scrubbed it and check the condition of the filter. No refund or discount offered. I will be contacting the board of health and better business bureau. They also left dirty washclothes in the shower from the people before us.

Wife and I booked a studio cabin last minute for a weekend getaway. Wonderful cabin, very clean,…read moreexcellent kitchen and backyard grill (bring own charcoal). Hot tub was wonderful, even have pre-portioned soap for the hot tub to keep it clean. Only complaint, besides picking the weekend of OSU v TCU to go to a place with no TV (on me, not them), was the firewood was very wet, my wife was unable to get a bonfire going even after burning a half pound of paper as starter, and topping off with an ounce or so of lighter fluid. This did not dampen my weekend, as a second night of hopping in and out of the hot tub seemed better than sitting by a bonfire, but. . . . All in all, great spot for a getaway, and Rob was very helpful when I got lost (my fault, not theirs) and when I gave him a bum credit card expiration number via the online portal.

On a whim, my husband suggested we book a sauna pod for a Saturday in January while staying in…read moreHocking Hills. To my surprise, there was still an available time slot so I quickly booked it and waited with anticipation for our time to arrive. We checked in at the front office where we were greeted politely and were given instructions on how to get to, enter and use our sauna pod. The Pods are located right across the street from the Chalets so I was worried at first about having adequate privacy but once we entered the Pod I felt I was transported to the middle of the woods. My favorite part of the Pod was that it was Bluetooth equipped so I was able to play some folk music over the speakers to enhance my woodsy experience. Towels and bottled water are also provided for you in the Pod. We booked an hour, which I thought might be too long in the heat for me personally but after taking the recommended breaks, it didn't feel long enough. We emerged from our Pod soaking in sweat but refreshed and with every endorphin in our bodies firing. It was a fabulous experience!

Having had a fabulous experience with the Chalets in Hocking Hills in the past, I decided to give…read morethem another go to celebrate my birthday for a few days in February. I booked online and the process was really easy. I got reminder emails, a welcome message when it was time to check-in and everything was contactless when I arrived. While I spent a good amount of time outside of my cabin (Laurelwood), I also spent a good amount of time there. It snowed a lot so I soaked up the giant window views, enjoyed the hot tub, and lots of relaxing. My only big complaint was that of the cabin itself. I couldn't figure out what it was but the entire building was just loud. Like so loud, I couldn't sleep. Had I known, I would have brought ear plugs and trust me, I have them thanks to living in the city. Despite not being able to sleep my two nights there, and constant loud ass humming all throughout, the rest of the experience was solid. The space was comfy, included all the necessities, and they even plowed the driveway after the snow. I love coming here and the Chalets are a great choice. I just might ask about the sound issues on my next visit.

Great experience, starting with personal welcome from the host. She gave us a tour of the house and…read moreanswered any questions we had. Everything was clean and well stocked. We truly enjoyed the hot tub and the outdoor griddle. They even shared the tomatoes from the garden. Evenings were spent enjoying watching the deer, rabbits, racoons and farm cats. We had a pleasant evening around the firepit making use of the s'mores in the welcome basket. Thank you Downs Family

Great place to get away! The house was super clean and beautiful! We packed tons of stuff that we…read moredidn't need. Everything you need is there. Lots of pans,cooking utensils, games,books, and the hot tub was amazing!

Just spent three days in the Beechwood cabin. This is a cosy…read morelittle cabin tucked in the woods, it is not fancy, but clean and comfortable. The cabin was stocked with dishes, flatware, cookware, and condiments. There are no TV channels, they do provide some movies, if you bring your own, do not bring Blu-ray. Nice fire pit and grill, hot tub is very private. If you want a quiet, peaceful getaway, I recommend this cabin.

Our cabin was well appointed and cozy. The location was great, just a short drive to some of…read moreHocking Hills' best hiking trails. We arrived late and very tired in the dark, about 10:30pm. Our cabin was located at the end of a long, winding driveway. We could not see it behind the work truck parked in the driveway that was stuck in the snow. 3 times we tried our key in the wrong cabin. Tried to call the property manager twice but there was no service. We were so tired from working all day and then driving! Almost thought we were going to have to head straight back home. Finally we found our cabin about 1/4 mile from where we had to park our car. We were left with a plastic sled to pull our luggage and groceries for the weekend through the snow. All of this is understandable. Poor cell reception. Can't control the weather. We appreciated the sled. However, I wish the property manager had sent an email the morning of check in with a heads up about the driveway and parking and a better explanation of where we could find our cabin. I definitely would have packed much differently had I known we were kicking our stay off with such an adventure. Another note, the listing for our cabin displayed photos of a washer and dryer but when we arrived the machines were marked with a notice saying they were only to be used by housekeeping. Why advertise a feature that isn't actually available to your guests? Lastly, this rental company simply does not seem to believe in snow removal or using salt to prevent surfaces from icing over. The walkway to the check-in-office, steps to our cabin, and path to the hot tub were all covered in thick sheets of ice. Great potential but some kinks definitely need to be worked out. Felt like no one really cared to have our business or not.