If they sold plumbing equipment, it'd be Wrenchful Sleepin…read more A lot of people get their mattresses from the Big Chain stores and I am included on that unfortunate list, but I have since discovered this little place when I was exploring NT, and I have to say that some of their deals are better, and the service is pretty awesome. In future I would probably come here first if I needed a mattress in Western New York.

Decent price for beds, bunk beds, mattresses, frames, headboards, futons. Warehouse, not a retail…read morestore. No return policy. Lower cost point. Hopefully not low quality! Friendly and helpful m, owner Larry, personally delivered and set up the frame, box spring and headboard for my brother at his home. I appreciated his effort. Delivery charge, bedding cost was very decent. I would shop here next time I need a mattress.

Five stars for the process of selecting a mattress. Dana made it fun trying each bed and listened…read morewhen we said we wanted hybrid types so we started with those. Then we wanted to try the hybrid nectars and he pulled mattresses off the back wall to try. We selected one, paid, and then got home and realized the receipt said it was a regular nectar not a hybrid. I guess with all the talk of hybrids and coils, we weren't trying then out after all? Not sure what happened there. We checked on the tracking for delivery for the next several days and then got a date from FedEx that wouldn't work for us, and the mattress firm website says to text them to change the date, but texting them got a response a couple hours later that said to call FedEx ourselves and it wouldn't be left if we weren't there, FedEx told us that only the sender could change the date and that it didn't require a signature and would be left, and then we got someone else from mattress firm to call FedEx who said they were only able to have it held at a FedEx location and delivery dates could not be changed. It's like no one knew how to handle it when the website said something different. When we finally got the mattress, there were no instructions, but I had seen in a message board that it needed to expand for a day or two before use, so we did that. Dana did inform us that a mattress protector was necessary for the warranty to be valid, and we have been using one, but it completely takes away from any cooling properties the mattress was supposed to have because it is a very warm bed now and I wake up sweating every night. So overall, happy with the shopping experience, but for buying a mattress twice the cost of my last one, it's not a huge improvement from another new mattress.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

What an amazing experience coming here! I had heard about them through my work and finally placed…read morean order to see what they were all about. They buy pallets of Amazon returns and a lot of its brand new and just has damaged boxes. I bought a baby crib, baby crib mattress, and a baby walker and spent under $150. Everything was brand new. Still in packaging. Everyone who works here is so freaking friendly. I couldn't even get over it and I had to tell the girl working the counter & phones how amazing she is at customer service because she was so friendly. I will definitely be shopping here more. They put new items on their website every Sunday night.

Great service Great selection…read moreGood value I have purchased a few things from here. The only downside is that they do not deliver which makes it difficult for women who don't own a truck.

Came here to shop for a queen size mattress this weekend. The service was great and we were…read moreimpressed when offered same-day delivery too! The only reason I'm docking a star is because their selection was kinda small and their most affordable mattress was more than our budget. However if you're looking for sets around $650+ with same day delivery, I would highly recommend coming here!

Great prices great service fast friendly delivery and set up. Highly recommendedread more

This is LA-Z-BOY's local warehouse location where you would pick up furniture orders. It is not a…read morestore-front or gallery. However, of all of the furniture stores in the area, LA-Z-BOY is still locally owned, family owned and treats their customers like family. If you want quality furniture and home accessories, combined with a great shopping experience, go see LA-Z-BOY at their Sheridan Drive store in Amherst.

What a cool place. They make furniture. Well, what they really do is take your ideas and create…read moresomething out of them. For any room in your house. It's very interesting, one of a kind pieces for your home or office (they do commercial too). Much of what they use is reclaimed materials I believe. They do have access to other companies products too. So you can do a combo if you want. Located on Elmwood downtown. 12/RaD

The team at Wrafterbuilt is A-1. It's. been great seeing the business grow over the last few years,…read moreand I'm so excited for their new space to open in Allentown this spring. Jackie has an excellent eye and keeps the store stocked with beautiful home goods and furniture. Birthday and holiday gifts are easy to find, and I always consider the possibility of leaving the shop with one or more of the couches they have on display. Sean was courteous and efficient when installing our new shelves at our home, and was a pleasure to work with on the project. Really looking forward to finally purchasing one of his dining room tables.

The owner contacted us and came to repair the stove. Did a great job!! Was very helpful and moved…read morevery quickly to assure we were taken care of. I would buy from them again.

one older male employee was aggressively pushing me to buy, even trying to force a better deal on…read moreitems that were already 50% off. Now that I want to return these faulty products, the store refuses to take them back. I strongly warn anyone against buying from WNY Appliances 4 Less. Their appliances are advertised as brand new but many arrive with scratches, defects, and malfunctions. I bought several items that broke multiple times, and while the store sent repair technicians, the problems came back within days.