UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

Reading all of these reviews makes me feel so relieved that I followed my instinct and left before…read morebuying anything. It was hot out and some of the employees were just hanging out in front of the building, some smoking. There's no air conditioning here, but that was just so unprofessional. Walked inside, and a few employees just lounging on the couches, on their phones. Walked the warehouse, and didn't like anything really. Everything was crappy, in general. Felt poorly made. I couldn't even justify the inexpensive prices. You do get what you pay for, for the most part. After finally scoping this out, I'm so glad we walked away. Wouldn't return.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

I actually ended up ordering on line after the store didn't have what we wanted. But will say the…read morestore is nice. Staff was very helpful. Online ordering was super easy and the delivery was extremely fast. Actually could of received my items three days after ordering BUT we were still getting some work done in the room, so I pushed it out. Order came on the day I requested and within the time window provided. I got the "white glove delivery" where they put the items where you want and assemble. They delivery guys were so amazing! They were respectful of my property and they literally where in and out under 30 minutes. Although the staff at the store was nice, I would probably online order again!

Do not go here , couldn't wait to pay off my 3,000 bill…read moreFirst delivered on Sunday at 4 was soft uncomfortable new it wasn't gonna last, told wanted new one less than 9 hours later was told once you sign you own it, nobody on crew spoke English. Sent repair guy said I sat wrong and should use pillows Awful Place

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.

Great store we bought a area rug beautiful. Lots to look at. Great customer service.,,,read more

Bright showroom with lots of mattresses and a nice sales associate. I'm docking stars for two…read morereasons though: 1. They didn't have many mattress sets in our price range, (we were trying to stay around $500ish for a queen set) and the ones that were, were kept in a back room, with only twins available to lay on. 2. The prices were unclear. They were labeled but the sales associate kept implying they would be on sale (for an undisclosed amount) with even more room to negotiate. When we got a quote, it didn't seem to reflect a sale price as all. This may be a good place to shop if you're not on a tight budget, however for us it was just out of our price range.

Bought a mattress last year. Wanted to exchange box springs to a low profile because it was too…read morehigh, guy was so nasty when I called... said you liked it in the store"!!!!! Wouldn't let me exchange it even tho it was well within the time period.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!

They will tell you whatever you want to here to make a sale. Promises Promises Promises! Fast…read moredelivery lies! Guaranteed on-time delivery lies! They don't help at all after you purchase the items. I utilize this location because it's 3 blocks from my home. After many purchases though the years this last one was the straw! Done with the BS. I will gladly drive 15 miles away not to be lied to.

Too early to evaluate the product. In terms of their service - THEY LIE! My adjustable beds were…read moredelivered , believing but not certain after full discussion, that the beds would fit in the existing bed base. With a picture that was also supplied - they told me they were pretty certain that the twin adjustable beds would fit. They also told me that if they did not fit - they would come back to put in place after I removed the old bed bed base. THEY LIED. They would not come back. I had to put together the power adjustable beds myself. The delivery was at least free. However, on the very same deliver day of a couch - they did charge for delivery of the couch and sold me the white glove delivery for more money. They sold me on the bases that power couch would be delivered in sections, assembled with all trash removed. THEY LIED. It was simply carried into my home with no assembly or boxes/covers and put down in place. No reason to purchase the extra charge. HAVE THEM PUT EVERYTHING IN WRITING OR TAKE YOUR CHANCES.