Was not told about upcoming promotion. So when 12 days after my purchase, I inquired about the free…read moreTV with purchase I was told sorry....other stores would have offered a price adjustment or honored the promo given I missed it by days....do better.

This is a chain furniture and appliances store. It started in the Hamilton area in the 1920's. This…read morenew St. Catharines location soft-opened on 2024-05-03 and grand-opened on 2024-08-02. During the grand opening period, there are free hotdogs and pop/water, catered by Gerard The Hot Dog Man. The hotdog was delicious. All their stores have the same big format, possibly bigger than a large Canadian Tire. There is a big retail store which houses their living room furniture, sleep furniture, and appliances (eg. kitchen), and electronics (eg. exercise machines, massage chairs). They also have furniture that can fit in small apartments/condos. They also have free self-serve hot drinks machine and freshly made popcorn. The popcorn starts 1 hour before the store opening to make the scent of popcorn linger throughout the entire store. There is also a children's playground area to keep them busy while the potential purchases can concentrate on buying (great strategy!). At the other end of the store, there is their outlet store. When discontinuing a product, it goes to this side of the store. All products there are new, but also discounted. The outlet store has a 0% interest 60-month payment plan. The nice thing about this chain is that everyone you deal with is their employee, not any third party, from sales, customer service, to delivery. The sales staff work on commission. You can purchase from any store and have it delivered or picked up from any of their stores. The sales staff are very courteous and pleasant. There store is wheelchair accessible. There are separate male/female/family washrooms, and all of them are wheelchair accessible. There is free parking in their large private parking lot. Review 2024-150

At Critelli's we received exceptional customer service from Junita Hammond. She was very…read moreknowledgeable and paid attention to every detail. She worked from the blueprints and helped us choose our dining room and living room furniture. The day we moved in, Junita, who was on her day off, arrived with the delivery staff and made sure everything was perfect. Thank you Junita for your exceptional customer service

We had a great experience at Critelli's and would highly recommend them. It started with an idea of…read morewhat I was looking for and then bombarding Julia with photos of styles, first wing chairs, then accent chairs, and finally dining chairs. She was patient, walked us through the entire showroom multiple times, provided us with alternatives if something wasn't on display in store, looked up specs and helped us make decisions on fabrics and finishes. From the first time we entered the store, right through to delivery we were impressed with the friendliness, flexibility and professionalism of the staff. We are so pleased with our choice and couldn't be happier with the quality, look and feel of our new pieces.

Bought a stove one year ago after 4 repairs that didn't work was told when it left the store it was…read moremy problem. No satisfaction, purchased the extended warranty but that didn't seem to matter. Save yourself the worry and heart ache go somewhere else.

Ordered a Dishwasher when the site said it could be picked up by this week .Got a call stating now…read moreit will be 6-8 weeks. 2 staff told me I would get a refund with email confirmation by closing. They did not email. I am worried I will never get my refund and they are going to go bankrupt like bad boy and leave all their customers with no money or what they ordered. This is why IKEA is so successful. Leon's is all smiles until they get your money. Be very careful. Now I have to do a chargeback so they do not leave me with nothing.

We purchased a dishwasher from this location during a kitchen reno... unfortunately it was a few…read moreweeks before we finalized everything and finally installed it. After about two weeks of struggle with it (way too small for us) we reached out to try and exchange, but we were after the 30-day exchange period. Fortunately, the manager waived the 30-days and allowed us to exchange, and pay for an upgrade. This was not expected, but certainly appreciated.

Two months, two dishwashers, both defective. Unprofessional, rude management…read more This has been one of the most frustrating retail experiences I've had. We purchased our original dishwasher at the end of November from The Brick. After weeks of waiting, it was finally installed -- only to be discovered that the unit had physical drum damage and had to be removed. The installer was also unprofessional. A replacement dishwasher was purchased at the beginning of January. After additional delays, it was installed in mid-February -- and once again, the unit does not work. All indicator lights remain on and the dishwasher cannot be reset or powered down. In other words, two consecutive dishwashers, both non-functional, after over two months. What made this experience significantly worse was the conduct of the store manager, Jessie Castillo. During our discussion, she audibly laughed while I was speaking, repeatedly cut me off when I tried to ask questions or seek clarification, and consistently deflected responsibility instead of addressing the issue. The tone was dismissive and unprofessional, especially given the length and seriousness of the problem. At this point, this is not bad luck or a minor inconvenience -- it is a failure to supply working goods after an unreasonable delay. After two months, two failed installations, and dismissive treatment from management, confidence in this store is completely gone. I would strongly caution anyone considering major appliance purchases from this location. Between the delays, defective products, repeated installation failures, and poor handling by store management, this was an unacceptable experience from start to finish. This store had multiple opportunities to resolve this professionally and failed each time. I will not be returning and cannot recommend this location to anyone.

great variety - nice atmosphere - shop here every year for the last 30 years - largest variety of…read moreplant hangers, beautiful colours

This has got to be the cleanest nursery around. Flowers and plants are unbelievable. Not one brown…read moreleaf was found on any plant. The staff was attentive and courteous. You won't find better prices for the quality.