We were desperate for a car at the time and that lead us to this establishment. in this regard they…read morecan be a blessing. We had less than perfect credit; we had a lot of challenges- no repos, but other credit challenges. They worked with us. However we did 0 research on the car, and we realized too late that they priced the car extremely high. especially with the amount of miles that came on it. we were so desperate to get a vehicle because we had a new born son and we needed transportation however being a new family who was tight on money it's absolutely upsetting to learn that the car place took advantage of our lack of experience. From the moment we walked in they set the tone that we would be lucky to get approved and unfortunately for us that sales trick got us. Looking back we had no repos so we prob could have gone elsewhere but we just had a baby and we literally had to take an uber to the car lot. I am kicking myself for not having done our research.. so far the car has been pretty good for us- no issues beyond the tire pressure sensor needing to be replaced when we bought the car. another frustrating thing is this car place doesn't put 1/2 coolant 1/2 water- they save money by putting less coolant in. Kinda crappy to do to customers in this heat because they will have to do a coolant flush especially with summers here in AZ- if they want to keep their AC working in tip top shape. Having a baby i'm kicking myself for not choosing a better car with back AC vents but that's on me not the car company: I just wish the car company maybe thought about back AC vents for me.. So down payments are ridiculous there we had to put like 1k down on a 7,500 car so that kinda sucked, other car dealerships only require $500 down on that size loan. The financial aspect is what is the most frustrating for us, but there are some good points. We are making BMW size payments for this car- it feels like. Having bad credit sucks....compared to family members who have great credit my car payments are close to theirs and I am driving a significantly crappier car. My advice is buy a cheap car outright and pay off whatever crap is bringing down your credit score because paying $400 a month for ford escape hurts... In addition to the steep interest the thing I hate the most is the ridiculous convenience fees... This company takes total advantage of people in that area and routinely will take off my auto pay in order to make me have to pay a $12 convenience fee. Like right now somehow I owe them $20 in late fees but I can't get my account manager to respond to the text threads anymore. He was up until I started sending screen shots of my bank account showing that I made the entire payment- on their end it shows me only paying $182 however it's auto pay and I clearly show payment of $192. So I'm having to stay on this because I started getting harassed by them saying that i'm 11 days late , ok, how? what's the balance? they respond with $20.... and mind you i'm getting like very threatening messages like pay this today or risk next steps... Crazy talk because I have no clue how I am behind $20 and I can't get anyone on the phone to explain it to me, now my next payment is due on Friday this week- and they have stopped replying via text message and send me to vm when I call. last message I received from them is that they disabled my auto payments set for fri this week. Mind you if I have to call the payment in I have to pay a $12 convenience fee and we are a one income household right now and that's just not doable. So I am livid dealing with this kind of nonesense. I have asked them as the first check of the month pays our rent and it would be better for us if we have 1 payment a month instead of bi weekly... They refuse to do that.. but they allow us to make payment arrangements, ok cool... so how do I owe $20 then? and that is why i'm giving them only 2 stars because of the hassle over this, and out of nowhere $20 late fee which I am thinking they are going to try and tie to the payment arrangement even though I can't get anyone on the phone to confirm this. I got a job and we will be needing a second car very soon and we absolutely will not be coming here because of this kind of stuff. Like $12 convenience fees, taking advantage of people just because you can, and harassing text messages over $20- and not answering the text message responses or phone calls to explain it.... All these reasons are why we are going to look elsewhere for our next car, and in today's economy as a business you should be wanting to keep customers.

Mark the manager at the Glendale location I brought a vehicle from Cactus Jacks in Surprise, AZ…read morewhile test driving the vehicle I noticed the heat didn't work I was told they would repair it then I took the car to get an oil change and was told there is a small oil leak and the air bag light came on? I was told the vehicle was not involved in any accident upon further investigation it was determined it had been in an accident I dealt with the Country Club location Liz was a bloodhound not a good experience she wanted to place me in any car and was bothered that I excepted anything more from a USED car so I went to Surprise customer service from Pedro was great but the vehicle has issues fast forward I was told to come and get the vehicle it was ready when I arrived NOTHING had been fixed the car still had no HEAT but they stated they changed the thermostat but when you run the a/c you smell burning wires I also was told there is not an oil leak it was left over oil from a repair so they "cleaned" the area this is where it gets funny the manager Mark becomes upset that I didn't want to keep the car because the repairs were not performed and the air bag light is still on meaning it will not deploy GOD forbid in an event I get into an accident he came to me a WOMAN as if he wanted to tussle he was waving the paper around that showed they cleaned off the bottom of the vehicle it's a 2011 vehicle if I want a vehicle with no issues he advise me to get a 2026 excuse me? It became a back and forward battling of me simply expressing the issues and him telling me so you just have buyer's remorse dismissing everything I stated I explained no I have buyers concerns then the disrespect continued I stood completely confused as to way is this MAN acting so sassy and being disrespectful when I purchased a vehicle that has been in the shop longer then I've drove it and when I finally get the car back I discover it's in the exact same condition so I shut it down I explained to him I am a grown woman with four children you will not speak to me any way he told me he has five kids one up on me???!! What is actually happening I was so confused and in a weird situation because it's me and three men standing here and they are not speaking up because he is management and they need their jobs but the one gentleman at the end we had a moment and from that I gathered he was on my side or at least understanding where I was coming from but his hands are tied so basically I asked to either switch the vehicle out or get my money back because literally a older gentleman just switched his vehicle out so I called the location I originally purchased the vehicle explaining what I wanted to do and you can hear the frustration from the guy on the phone I won't name him because I believe he is a good person just set in his ways so after speaking with a lot of drama queens minus 2 I told just bring the vehicle back you'll be refunded your money after another gentleman from a location in Mesa spoke with me and said I can switch the vehicle out they just need to see which location will work but because I wouldn't take the bait and be manipulated into staying in a car that wasn't going to serve me and my family justice instead of making it right they said F*** me I'm still in disbelief on these events the manager at the Glendale location said a mouthful of things and has left me disgusted and wondering where is the MEN in the world today we are surrounded by men who are supposed to protect the women instead they hate us it's so sad I don't know what he is going through in his personal life but he needs to go to therapy or take FMLA stress leave cause my GOD on today! Men we have to do better and women too when they see a woman they take advantage of you so ladies please make sure you are not making rush decisions Check the fluids make sure nothings leaking test drive on the highway notice any smells say something don't feel pressured into buying a vehicle because you NEED one I know that's easier said then done but what's for you is for you it will all work out so I rate the company zero stars and I will pray on it I have faith and trust in GOD if you made it this far GOD bless you!

Darren is a great guy and runs a great business. He is always available to help there when you callread more

Darren's work is exceptional. I highly recommend his service. Not only does he replace windows but…read morealso tinted our autos glass.

I bought my wife's car from here. A Cadillac XT5 that we were looking for. They let me take the car…read moreto get it checked. The car was fine, business went easily they are nice and cooperative. I've had the car for about a year now and have driven the car for over 10k miles now. Still drives like how I got it. They did change location in the middle of this year, I still get my oil changes, brake replacements and maintenance done here.

Disgusting and disappointing experience due to the clear lack of professionalism. Communication was…read morepoor, My time and concerns were not valued at all. I expected a certain standard of service, but unfortunately, what I encountered fell far below that. I would not recommend working with this individual based on my experience. Shady looking office that is left unattended in an industrial building with side alley. Not an actual dealership. Beware! Don't do business here.

Excellent service. Professional and personable. Would recommend…read moreAnd great price. Knowledgeable and accommodating.

Okay, so first off, for anyone reading a negative review of this sweet lady, you need to know…read moresomething. ENGLISH IS NOT HER FIRST LANGUAGE! I've taken 4 vehicles to her, and she's done an amazing job each time. She literally charges half as much as any other place, and when I took my Mercedes in there today, she said it would be a little more because they are harder vehicles to tint, but she said she could do it and to give her two hours. An hour and 45 mins later it's done. She's literally the best at what she does, and she's funny and sweet if you're able to get through her thick Hispanic accent. This isn't a "shop". It's seriously just herself and she's constantly working her tail off in 100+ degree weather and doing an amazing job on every vehicle I've seen. I also never have an appointment and there's still never been a wait or a line. SHES THE BEST!!!

I have been using Michae's car cleaning service for over one year now. He also cleaned my roomates…read morecars and they are also very happy with his work. His rates are very affordable, he drives to you which makes it way more convenient and he also does an amazing job. My car doesn't need any cleaning for almost one year whenever he cleans it. He is also very polite and has great communication.

He is a mobile detailer and he did a very amazing job on the interior of my car. You can see by the…read morephotos I took call. Leave this man a very nice tip he deserves it. Call

Took my truck when they opened to have my A/C re-charged. I put the new condenser in myself, but…read morethey did a pressure test and filled it with the oil and freon. No leaks. Have it ready just in time before the real heat arrives. Said it would take roughly two hours, had it ready in an hr. Super friendly, honest and fair pricing. Definitely will work with them again soon.

Great work quality and customer care. They left my 26 year old truck braking like if it had racing…read morebrakes. I recommend it not only for the work but also because of their heart and understanding. Everyone from staff to techs were super respectful and supportive of my situation.

Had my son's car towed here after it died mid flight. Jacob was extremely helpful and knowledgeable…read moreand went the extra mile to deal with AAA while my son was at school. I'm grateful that Jacob took his time to make sure my sons car was safe and reliable to drive again and I would highly recommend this shop to anyone looking for an honest opinion, reliable work, and won't rip you off. Thank you Jacob!

David was very knowledgeable and explained his products thoroughly. His attention to detail on his…read moreinstallation was amazing. Stand up guy who's not afraid to work. Mobile service was a great option for busy parents like my wife and I. He fit me in the same day I contacted him. Highly recommended! Great customer service and quality service! Thanks again David!