I've Always had a Great Service Experience when I've visited Sands Chevrolet Service Department…read more I've been living in Glendale, AZ for 15 months and have had my 2023 Chevrolet Suburban in their Service Department for routine maintenance about 4 times. Each time their service performance gets Better. My Service Advisor Andrew Jajou goes Above and Beyond what many other Service Advisor's wouldn't think of doing. He's very Proactive with what services my car requires based on mileage and date. He even provides an estimate of what those services are going to cost. He's a very Personable, Friendly and Knowledgeable about the maintenance my car needs. If my car requires a certain maintenance and it's not really needed based on mileage he's very Honest and shares I should put that one procedure off until my next scheduled appointment. I overslept this morning and I called Andrew to let him know and apologize. He asked if I would like to bring it in later today? He made me feel much Better about missing my appointment by just rescheduling for a little later. Andrew greeted me in the Service Drive and then he walked with me to where his desk was. We went over again what work was going to be performed and ordered a Lyft Ride to take me home. When they completed the work on my car Andrew both called and texted me to say my Suburban was finished. He also made arrangements for Lyft to go to my house to pick me up. Last and not least when I was all paid and ready to leave Andrew walked with me to my freshly washed car. It was so nice to have a clean car because I just haven't had an opportunity to get it washed. If you want a Great Service Experience done by a Professional Auto Dealership bring your car or truck to Sands Chevrolet

Their service department is very negligent and condescending, and absolutely incompetent. Please…read moredouble check their work if you come here to get your vehicle serviced.

If you're looking for someone who actually takes care of you when buying a vehicle, go see Dallas…read moreGermundson at Sanderson Ford. We've been buying both our company and personal vehicles from Dallas for the past 6 years, and there's a reason we keep going back. He's honest, straightforward, and never once makes you feel pressured. He actually listens, understands what you need, and makes the whole process easy. Most recently, he helped us get into our 2025 Mustang Mach-E Premium, and as always, everything was smooth from start to finish. Good people are hard to find in this industry. Dallas is one of them. If you want someone you can trust, he's your guy.

I've started to come to this dealership for service and the manger there is a 10 start and thanks…read morefor going over and beyond to keep your dealership ship a soiled location . They help you like a small family owned dealership and have the best services.

It's already unpleasant to have to deal with a vehicle not functioning correctly (it happens) but…read morethen you visit the service center & every single employee you encounter has zero desire to assist. Every question you ask is met with a lack of interest or an inconvenient remark. Our vehicle needed a replacement part. Service center had the part in stock. Instead they wanted us to order the part online! Refused to let us speak with the tech and wanted us to reach out through the Tesla app to chat in. Lucky for us we were able to find the aftermarket part somewhere else that same morning and got our vehicle serviced asap. No thanks to Tesla though!

So this is a tough one- the vehicle itself is amazing and I…read morecannot rave about it enough. It has all the features and benefits and is exactly what I was looking for. They are also well built and reliable. Now the bad- the experience after the sale was horrific. The car was delivered filthy, and not charged. Not a good look. I also have not received any communication from the "owner advisor". Nothing..... I will say that I do understand that Tesla is no pressure when it comes to sales, but this was sub par on many levels. Thankfully for Tesla, the car sells itself.

America was super patient and helpful and lots of options to look at vehicles and Laura made…read moreeverything simple and easy. Highly recommend this great variety of vehicles amazing customer service.

I would not recommend buying a vehicle from New Deal Auto…read more I financed my first vehicle through them, and it had a slipping transmission. They replaced it with another vehicle, but the very first day I drove it off the lot, it shut off on me and had to be towed back. Now I've found out it has electrical problems, and I haven't even had this vehicle for a year. I'm a single mother who put $2,500 down, trusting this dealership to sell me a reliable vehicle. Instead, I feel like I was sold another lemon. Every time I call for help, I get excuses and empty promises. The service manager, Jerry, has repeatedly told me the problems were fixed, only for the same issues to continue. They've kept my car for a week at a time, returned it to me saying it was repaired, and the problems never went away. My salesman, Eric, hasn't been helpful either. Once they made the sale, it felt like customer service and honesty disappeared. Please do yourself a favor and have any vehicle from this dealership inspected by an independent mechanic before you buy it. Don't just take their word for it. I hope my experience helps someone else avoid the stress, financial burden, and frustration that I've had to deal with.

" I recently worked with Best Auto for a warranty repair on my vehicle and had a great experience…read more Alex Cooper handled everything professionally, kept me updated, and made the process smooth and stress-free. He even expedited parts so the repairs were done quickly. I really appreciated his help and clear communication. I'd definitely recommend Best Auto and Alex

So my story is somewhat similar literally not a week off the lot the check engine light came on and…read moreI had no A/c and to have no A/c in Arizona is insane. Took it to the repair shop waited a week, just to get it back now that the A/c works my horn along with Alarm system no longer works and check engine light is still on. Took it back AGAIN for the horn and check engine light, waited a week, so by this time I decided to not make a payment due to me now having to uber to and from work, car was ready for pick up but inorder for me to pick up I had to make the payment. Made payment, went to pick up my car STILL check engine light and horn still doesn't work, and now when I turn on A/c my car makes a screeching noice so you know when I am arriving. Overall I'm hurt because I was nothing but honest and expressed my previous situation with the same thing however this is worse, just for them to do the same thing the last car company put me through. They have no sympathy or empathy just call for payments. I have no more words. Like this is only the half.

From start to finish the easiest buying experience I have had. I had been looking for a particular…read morecar for several months and this popped up on their website. I made an appointment with Kolten to see the vehicle that day and he was pleasant, professional and no pressure. The vehicle was in near pristine condition and matched the pictures on their website. The car was priced well and there were no extra BS fees added, just a standard processing fee that was lower than most dealers in the industry. Very pleasantly surprised at the whole experience and wouldn't hesitate purchasing another vehicle from the m or recommending their dealership. If you want a nice selection of cars/trucks and "no pressure" sales agents with below market pricing this is your place. Mike in Mesa

Jim's Motors is a gem in a really difficult industry. Most people would rather get a root canal…read morethan purchase a used car. Andy the owner is different. The customer is important to them, you get that right away. I was needing to purchase a sedan as my aging mom couldn't step up into my truck any longer, so I needed a nice car cheap. As it turns out, that's really a specialty of theirs. I bought a beautiful Cadillac XTS that looks like a $60k car and he sold it to me for $11k. Insane deal. I've actually had this car for over a year now and it's as perfect as the day I bought it. His warranties seem different also. Example - I took it in for an oil change. That was part of the warranty package. So are the brake pads...so is the battery. What?! Honestly, try Jim's before going to any other dealer. You'll be glad you did!

I'm definitely late to the review! I bought this car back in December of 2023, but I had the most…read moreamazingly experience. I've had no serious problems with the car, just typical maintenance. I would've written a review sooner but I wanted to wait to see if the car held up, as I've had some die immediately after or a yr later. I was also in the middle of school and it was a very busy time for me...buttttt The guys who run this place are polite, have good service and in the end made my purchase work out. I will definitely return if I need a new car & I 100% recommend! My car was clean, in good condition, with no safety concerns!

Do not use this dealer. We purchased a car and after about 1500 miles it needs rear brakes. I…read morecalled and spoke with a person who said his name was Glen. He told me to go ahead and file a complaint, so I did. Since they refuse to assist even though this is a safety issue as described by The AZ Department of Transportation. I am filing a complaint regarding this dealer with ADOT and the AZ Attorney General's office. THIS DEALER IS TOTALLY UNETHICAL. DO NOT VISIT THEIR DEALERSHIP. YOU HAVE BEEN WARNED!! ADDENDUM: Jay, the owner of Glendale Auto Source just contacted me. I now see why their customer service is so bad. I am not surprised however. In every company, the culture comes from the top. First of all he said "these reviews don't matter. It wont change anything". He may in fact be right. We will see. Next, he indicated that he is not going to talk to me because I am not the one who actually purchased the car. My step son was. So, I guess I am not allowed to intervene in affairs involving my family. WRONG!!!!! I am still going to. Finally, he said that he "never had anyone talk to one of his people and within 15 minutes, write a poor review" Well, Since their rating is 3.7 here, I guess everyone else has waited more than 15 minutes to negatively review their establishment. Also, they took 43 days to actually payoff the loan on my step sons trade-in. 43 Days before the car was registered to him. 2 days before his temporary expired. he had to keep calling and calling to get updates on when it would be done. Having several car dealerships as clients, I can tell you the ONLY reason a car dealership takes that long to payoff a trade is because they have cash flow issues. Most likely, they were waiting for another car to sell so they could use those funds to pay of my step sons trade-in. I reiterate my point. DO NOT GO TO THIS DEALERSHIP. THEY HAVE 15 REVIEWS ON YELP!. OF THOSE 15, TEN ARE FIVE STARS AND FIVE ARE 1 STAR. THAT MEANS ONE THIRD OF THEIR CUSTOMERS ARE NOT HAPPY. BY COMPARISON, MY RATING ON YELP IS FIVE STARS. MAYBE THEY SHOULD LISTEN TO ME. GIVEN MY PROFESSION, I COULD RUN THAT COMPANY MUCH BETTER THAN JAY DOES.

My salesman Zach was outstanding with excellent customer service. He was caring, knowledgeable,…read morehelpful and considerate to two seniors purchasing a used car with good gas mileage and a smaller footprint in the environment. He made sure we were satisfied and he listened to our story then matched our needs to an affordable vehicle with payments we could make. The sales woman Johanna and the other salesmen- Anthony, et.al. really stand out at the Glendale location. The manager snd dealership should receive respect and alocades for their business acumen and service. The dealership is clean and welcoming. They provide coffee, tea and water to their customers. The lot is easy to walk around and browse the inventory. The vehicles are clean, serviced and taken care of. I am a returning customer and they treated me well. They have good business hours to accommodate everyone. They open at 10 am Monday-Friday and close at 8:00 pm. Saturday they open at 10:00 am and close at 6:00 pm., closed Sunday's. Stop by and check them out. If you are credit challenged this is the place to come. They have more locations in Phoenix, Mesa, Chandler and Tucson.

A few months ago, I purchased a truck from Ron Russell at DriveTime Glendale. Despite the truck…read morebeing absolutely filthy inside at the time of purchase, we decided to move forward with the sale, believing the condition was something we could address ourselves. Prior to visiting the dealership, we were quoted a certain monthly payment online. However, during the sales process, Ron Russell aggressively pressured us into purchasing additional products, including GAP insurance, a Vehicle Service Contract, and LoJack. As a result, our monthly payment increased by more than $200 above the amount we had originally been led to expect. We expressed concerns about the added cost, and Ron specifically told us that we could cancel these products at a later date if we decided we did not want them, and that doing so would lower our monthly payment. After speaking directly with the finance company, we learned this was false. We were informed that cancelling these products would not reduce our monthly payment in any way; it would only be applied toward the principal balance of the loan. We feel we were misled in order to close the sale and purchase products we may not have otherwise agreed to. The discrepancy between what we were told and the reality of the financing terms is unacceptable and reflects poorly on the integrity of the sales process. We are extremely disappointed with this experience and believe DriveTime should address these deceptive sales practices.