I'm am DISAPPOINTED AND ANGRY. I arrived here at 7:30pm to wash my clothes. I left out to grab…read moresnacks (remind you this is a DROP-OFF LAUNDROMAT). So I comeback by 8:33 and the doors are LOCKED!!!!!!! My clothes are still in the washer, which are done washing, I've been calling and calling. No answers. I'm mad. I'm giving y'all till 10pm to open these doors hunny!! Knodat.

Did my laundry here today and the manager was so kind and helpful. I will definitely be coming…read moreback here. The establishment is kept clean and the machines are efficient. Five stars all the way!!!

Had a bad experience tonight for the first time. The hours on the door say the last wash is at 9pm…read morebut there was this young girl that told me that the door signage wasn't right and to ignore it, and when I asked her what time do they take the last wash she says " ummm " then tells me 8:40pm. And I'm literally at the the money machine at 8:44pm getting coins to wash a small load of towels. I even told her I was in here I was getting coins and she still says no to me. I wasn't happy at all and I usually really enjoy this laundromat. If the hours are wrong there should be something to disclose that information.

I went on 10/03/2025 The sign outside says last load to…read morewash is 9:00pm we got here 8:45pm.... The worker told us that supposedly The times have changed which I didn't believe I'm not coming here again she was rude please update your sign if your "times" have changed. If I can give a 0 I would that's so rude for no reason.

Very good place, constantly being maintained so it's always clean. Very kind workers!read more

Cleanest laundry mat! You know you will not come home with "friends" the saying is you get what you…read morepay for! Thank you for keeping it clean!

Super clean, great, friendly employees, easy to navigate and a cup of coffee to boot!read more

Friendly service! Clean and good machines. This laundromat takes cash and card for payment. They…read morehave self service machines and drop off service.

Was a clean and efficient spot to wash on my work trip. Only had to pay for washing, drying is…read morecomplimentary. A good clean environment to do the laundry

CRAP HOLE!!! Machine's are nasty IF THEY WORK AT ALL! I used a $4. Machine that'll all I should…read morehave spent since the dryers were free. First the machine burnt me for .25 so the wash was actually $4.25. Now the machine doesn't spin out. An alarm goes off stating something about the water and the machine drains then opens. I called the two numbers on the notice's and left two different messages because " I won't call you back if you don't leave a message". That's what the recording said. Four hours later I'm doing this review and still no response! This business owner sux, his ethics sux, his laundromat is crappy and-------- SUX!!! CRAP HOLE

So I was living in an apartment that didn't have a washer/dryer and I've used JetXpress Laundry for…read moreall my laundry needs. When I was traveling around the U.S. (and then some) for security conferences and security site reviews, I would drop off 20-30+ lbs of laundry, sometimes really sweaty workout t-shirts, clothes that could almost walk by itself and more than occasions, a few pairs of 5.11 pants that were so caked in mud that I thought they were completely trashed, but fear not... These instances were no challenge for the staff at JetXpress Laundry. Just like the sign says at the door, two minutes to drop off laundry and two minutes to pick it up again. The turnarounds were never an issue, and sometimes when I knew I might have to jet out someplace, and didn't take care of my laundry, they were able to wash and fold it often within the same day. The staff is always friendly and would challenge my Rosetta Stone Spanish skills while I was dropping off laundry and picking it up again. An added plus is that they accept credit and debit cards unlike some of the other drop-off laundry locations around Elgin and Dundee. You wouldn't go wrong bringing your laundry to JetXpress, just look at all the other five-star reviews and see why!

Good afternoon, I want to report this girl, I think her name is Olivia, she spends her time on her…read morecell phone, she doesn't pay attention to the customers, I went to wash clothes today Sunday and there were a lot of people, I left my clothes washing and she came back to dry them and I left and she continued folding those clothes and she was on her cell phone, on the other hand the other girl is an excellent girl, very attentive to the customers and she is doing her job alone, while the other one is on her cell phone, please people like that do not hire her because she has no interest in her job.

Attendant was super nice and helpful! The laundromat was clean and nicely maintained. Will be back…read moreto wash some comforters

Back again. Due to a washer at work not working! If it wasn't for the family coin laundry being…read moreopen on a Sunday afternoon I would be in such a pickle! This is the second time this laundry mat has saved me from a work disaster! This is a very clean place! Idk what these other people are talking about on here but I have been in and out 2x now with no problem. Cheapest in the area and such a kind owner! If you ever need a place in a pinch please check them out!

The laundromat is a clean and friendly place to go when you need your clothes really cleaned…read more Although I have had wonderful experiences with all staff this far, Marta and Fabiola have been fantastic and their passion, dedication, and pride shows in their work. The establishment is always clean, and all staff works hard to make it somewhere you not only appreciate going to, but will make your preferred.

Absolutely spick an span. My debit card was AVS fail and Tiffany explained the new security…read moreupgrades. Deleting the card and re-entering solved the problem. Kudos to Tiffany You have wonderful employees assisting Seniors.

Laundry gets taken out of the washers. Stay to do your laundry, do not leave. Very busy on the…read moreweekends.

Great place! Super clean. Machines are fast and have…read morevarying prices depending on sizes of loads. You can bring your own detergent or buy theirs. Dryers are efficient at 8 minutes for 60 cents and got a pair of Carhart bibs almost completely dry. If we have the need again we will be back. Its also nice because Jimmy Johns and Salsa Verde are very close so you can grab a bite while waiting.