Amanda at the front desk is friendly and willing to help, however I noticed there was a lack of…read morecommunication from the front desk to the person that was supposed to let the customer know they can pick up their items. The cleaning was completed a day ahead of the promised date. A text or call would have gone a long way.

Had a truly terrible customer service situation at this place today & left a 1 star review. The…read moremanager just called me to make it right. Changing to 5 stars because it's not about the mistake: it's how the mistake is handled.

Very friendly attendant. Clean single, double, and triple size washers. Change machine for $1, $5,…read more$10, and $20 bills. Vending machine and a bathroom.

Until today I would use this laundromat frequently. No longer will as attendant today was rude,…read moretold me I would have to wait longer for a dryer ( mine broke so washed a few loads at home and brought a few there to wash). I replied to rude attendant that I just put two loads in washer, she said oh well having an attitude doesn't help. As soon as my clothes in washer were completed I took all my clothes elsewhere. Also the attendant was using 4 dryers when there were no available dryers

This place has progressively gotten worse. It is so dirty, floors, counter, fronts and inside…read morewashers and dryer, the bathroom is nasty. It is generous to give them 1 star.

Employees are always rude , like we're annoying them to do their job. One star is way too manyread more

Always clean and Friendly. I like that I can rinse…read moreThe machines from previous users so I don't have extra detergent on my clothes.

I've usually used the Alpine location. Never again. I'm older, white and female, I felt that I was…read morein danger at this location. I had a man, in his 20's, following me around, who claimed he didn't speak English. I pulled out my phone and he used translator. His input didn't translate. He kept me in his eyesight. I went out to my car to bring a bag out. What I saw him do made me question getting my laundry. The man was circling inside the laundromat looking for me. He kicked a chair in frustration. He kept asking for my phone. Ladies, your keys are a weapon, your phone is a weapon, carry pepper spray, protect yourself. It wasn't Martha there. The clients are changing, and they are running the neighbors out.

I found a roach in my jacket and I saw a mouse run across the floor. Not only was there a roach on…read moremy jacket but also in the bathroom this place is disgustOng would not recommend to anybody TF

9 times out of 10 the workers here are very helpful and efficient. The problem as to why I am…read moreprobably not going to return here is there is one lady that works there that acts like she's irritated you even came into the establishment and she was working tonight. I worked a double shift and got off in time to catch the last wash by 8pm. I pull up at 7:46 and lights are dimmed off and doors are locked. So I call and the rude one answers and I said politely that the doors were locked and she got attitude and was like it been dead so she got approval to close early. The attitude that it was said with was her usual "annoyed that you even came" type thing. So if she is working then who knows when the last wash is cuz the last time she closed up early it was cuz her head hurt. So just a heads up if you're heading here, call before ya go cuz you may just get an attitude and a locked door.

Machines have mildew/ mold in the softener/ soap receptacle. Leaky machines and rude customers…read more They do have a punch card for free regular washing.

Always clean and the change machine always works. There is also an attendant there during all…read moreoperating hours. Plenty of washers and dryers with minimal broke down machines.

This is my favorite laundry in the Rockford area. The prices are fair and they use a payment…read moreprocessor from your smart phone. No cash needed but they have a machine that will dispense quarters from your paper money if you need that. The store is clean and their machines are well maintained. The area is comfortable to relax whiles your stuff washes and dries. Delightful children's book shelf for kids of all ages and interests. The place is safe for children to run around. Vending food and laundry products machines, (working) massage chair, gum ball- like section for kids. Nearby restaurants and bars. The place is not crowded at many times, if you have a large laundry mission. Generous carts and their wheels all work. Nearby the post office if you need to multitask your day

When a wash machine, dryer or the change machine eats your money they need to refund you! I've been…read moregoing here for many years and usually spend $40-$50/week and I am sure that I've spent around $10,000 here yet when the machines eat your money that don't pay you back. This is ridiculous! This place lacks integrity! He doesn't seem to have any issues with running right over to refund his friends!

Spin rooms laundromat is out of touch out of date. And they really need some new machines and they…read morereally could use some better help. I will never go there again.

I walk in and there's clothes everywhere, all over the floor. I counted at least 10 items of…read moreclothing strewn here and there. Socks, dirty underwear. Etc. No one at all seemed interested in picking any of it up.... Problem was, someone put something in the washer and/or dryer which had insulation. I know this because at some point before my arrival, it exploded. That didn't stop the owner from taking it out of the washer, getting literally hundreds of pieces of insulation all over the floor between there and the dryer. He must've gotten it dry though, cuz the trail let over to the dryer wall where only roughly 50% of the dryers don't have 'out of service' scribbled on sticky notes attached to the insides. That's only on the ones that actually have doors The same goes for the washers. I finally found one for my big load which resembled the one I use at the Broadway laundromat. The similarities end there. No matter what the setting, this thing barely trickled out enough water to turn the mixture inside sudsy. I watched a dry towel go around in circles for the first 10 minutes. Finally enough water got in there before the rinse cycle started but damn. Now to the load of whites. I get it loaded up, detergent and bleach. Look around for a sink to wash out the cup. No sink. That's ok I'll just use the bathroom. Nope that's out of order Only one bathroom too, so I'm SOL. I'm thinking ok maybe I can quickly pull up the washer lid and rinse out the cup while it's filling. Nope. I did accomplish something though... In that mindless chaos of trying to rinse the bleach out of the detergent cup, I somehow managed to get a bunch of it on my army hoody sleeve. So I'll need to get a grey permanent marker and make an attempt at hiding that mistake. I somehow made it to drying, after finding 4 in the general vicinity of one another that aren't broken and the doors actually shut. All I had to do was pull out someone's dirty socks from one, and someone's dirty panties from another. I'm trying to decide right now if I prefer the bed bugs and cockroaches at the Broadway location Oh to top it off, of the machines that do work, about 10 that I've counted still have stuff in them since I got here. There's only 3 people here and I've been here the longest lol. An attendant girl finally came out a few minutes ago to clean it all up. She looked like she been sleeping in the back. Didn't have a care in the world. I take it this is business as usual here. Also someone stole my cart in the minute it took me to take the whites out to the car. Oh I almost forgot to mention: nonstop crying babies and 'baby shark' on repeat for 30 minutes straight. Somebody's mom thought blasting that was the best idea to drown out the children. Yeah it was an experience. The only thing that was really nice was the view. When smokers weren't stepping in front of the window, I could see the brick laid abandoned factories and all the empty lots across the street.