first sundae ever from here, WILL DRIVE 1h to be back, such friendly staff, get the peanut butter…read morepie

I've visited this ice cream shop many times after work because the peppermint chip ice cream is my…read morefavorite. Until today, I've always had a positive experience, which is why I've recommended this place to family and friends. Unfortunately, my interaction with the owner completely changed my opinion. I found her demeanor to be condescending and dismissive, and I was disappointed by the arrogant way I was spoken to. For a family-owned business, I expected the owner to be welcoming and respectful. Because of this interaction, I'll be taking my business elsewhere, such as Sweet Melissa's, and I can no longer recommend this shop to others. It's unfortunate that one experience overshadowed what had previously been many enjoyable visits.

A nice addition to the Concord Mall food court just in time for the summer…read more You can get a simple cup of ice cream or a fancier ice cream creation with waffles or mini pancakes They are definitely overstaffed so you will be well attended to The backdrop is a nice addition to the food court, definitely very eye catching. I hope they do well!

They're located near the entrance of the mall, so they're easy to find. Usually you need a map to…read morefind food in a mall but Arctic Delights is straight down from the entrance. The Dubai Strawberry Cups and Biscoff waffles and ice cream seem to be the most popular. I had the strawberry cup and it's good amount, maybe even too much for one person (since when is too much a bad thing ^^). I would say it's hard to order something you won't like here. There are many good options!

Don't trust their hours. Both the website and sign on the door say open for the 2025 season with…read morehours listed until 8pm, yet the place was entirely locked up. Disappointing as it was a bit of a drive.

We love this neighborhood ice cream shop! They have a really great selection of items. The staff is…read morealways super friendly and engaging. They have some benches to sitting but usually you will want to take your items home or to one of the local parks to enjoy.

Nel's is such a cute spot! Very spacious, great desert…read moreoptions. We came to get ice cream on a ni e Sunday afternoon, and everything was delicious! I will be back to try other snacks. The only thing I would add is a more exciting and joyous greeting for customers as they enter the store. Something like. "Welcome to Sweet Nel's where every scoop is made with LOVE!!!! LOL...

Wow! So glad we tried Sweet Nel's...Super cute shop! What I've come to write about is the hot…read morefudge. By far the best hot fudge I have ever had, I think I saw the sauces are homemade..I will surely back to smother something in that hot fudge again!

A follow-up review for my 2nd and 3rd times coming here -- still a solid five stars from me! Every…read moretime I come here, I leave happy (and probably 1,000 calories heavier ). It's just that good. This time, I decided to go for a small chocolate ice cream to keep it a little lighter, and it totally hit the spot. I topped it with Oreo and a waffle cookie, and it was perfect. I also always have a hard time deciding what I want since the menu is full of everything I like LOL. Anyway, always a good time coming here, definitely one of my go-to dessert spots when I want to treat myself!

Probs not the best place for beverages. Got less sugar and the lychee green tea was still too sweet.read more

I stopped by this shop on a hot day and had to try their Gelati Shake. I ordered the mango Gelati…read moreShake, and it was so creamy, smooth, and delicious. They have many different flavors of ice cream and water ice. The service is great! The inside is clean and everything is organized. I will definitely be back!

Eh. Place is charming inside and service is friendly, but they just serve Hershey's ice cream which…read moreis not my favorite. Would rather go to Bruster's for more flavors, or Rita's for dependable soft serve.

We ended up getting my daughter's birthday cake from here after I inquired on a Facebook group…read moreabout wanting to get a grinch cake. Everyone said the cake was delicious and the design was perfect. I was on a dairy free diet at the time so I didn't get to try the cake but my husband picked me up some of their dairy free ice cream and it tasted like the real thing. The prices were reasonable and their customer service was great.

Their desserts are delicous and many options too! the workers…read moreare super friendly as well!