Everything started out great, but then little by little we needed to fix things and replace things. We didn't know any better at the time, but what a mistake hiring Rhett. We paid him nearly $1,000 and he is still a year later costing us money. For starters he fixed all the pipes around our Hayward Pump and Filter, he used the wrong pipes that don't even fit. Then he used tape and some spray adhesive to "Make it work". A year later and it busted, and it's corroded. We hired an actual Pool company and those repairs alone are over $700. The new pool contractor said it's a miracle the equipment didn't completely explode. Good to know since I have a small child. Rhett also told us we didn't need the Hayward Chlorinator that cost over $600. He removed that and I'm sure sold it to someone. We had black algae at one point and he "forgot" to mention it but wanted to add more chemicals, and cost me more money. I have attached a photo of our equipment and his high quality work. If you want to hire Rhett, do so at your own risk. He has no business touching any equipment as it's clear he hasn't a clue what he's doing. Our equipment is special order, and he went to local stores to find the parts and made do with what he could find. He is also not a licensed pool contractor!!! Should've checked that before hiring him. If you'd like to do the right thing Rhett, Venmo me the money back that we paid you to screw this up. Or at least the money you made off of our chlorinator! read more

Double Play Pool And Spa Service - Spray adhesive and tape, Pipes do not fit! - Pool & Hot Tub Service Near Me

This company took advantage of my 89 year old father in law. Electrical wire very poor and has to be re-done. Plumbing leaks and refused to fix it without us paying more. I could go on and on. Dont use this guy. read more

Double Play Pool And Spa Service - Electrical spliced because they were too cheap to do it right. - Pool & Hot Tub Service Near Me

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Extremely unprofessional (Rhett that is) he will make excuses left and right as to why he can't show up on the scheduled day and it's not a once or twice kind of thing it's many times! If you read any of the negative reviews youll see there's a pattern of him being unprofessional. Then when he feels like it, he'll ghost you....why not be a man and say you won't be able to continue service. But to anyone looking for reliable and decent pool service, steer clear of this company! In his responses to any negative review, he always plays innocent victim and makes everything out to be your fault. He will state lies like him saying he hasn't serviced my pool since last year... I didn't know April of 2023 was last year, which must be a special calendar he uses. I attached a photo of payment from April 2023. If he decides to erase that part in his reply to mine I have it saved and will repost it so others can see he will fling mud in hopes it makes the reviewer look bad, when really it's him and his lack of professional conduct. ***Also Rhetts little rant and comment is whats absurd. I paid you and have receipts of payment. I wish I would have read someone named Dawn's review in the first place on your this companys Facebook page! She was spot on! You've done this to other customers! Tisk tisk. Oh and shortly after you disappeared we found a great reliable pool service company that actually have all great reviews so sorry to burst your bubble. read more

Double Play Pool And Spa Service - Also he lies...a lot. He states he hasn't serviced our pool since last year?? Try again. This is from April of THIS year. - Pool & Hot Tub Service Near Me

Found this company on Yelp after some dissatisfaction with my previous pool service. So glad I found this company! Night and Day from my last company. The owner Rhett, is super responsive, knowledgeable, and communicative. If there is any changes regarding our services he is always good to communicate them. The pool has never looked better. He has reasonable prices. We are really glad we found Rhett and his pool service company. I highly recommend. I've had this pool service for a couple months and have had zero issues. read more

Double Play Pool And Spa Service - Beautiful Clear Pool water thanks to Rhett! - Pool & Hot Tub Service Near Me

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Great service very professional I would different recommend easy going personal give Rhett a call read more

Double Play Pool And Spa Service - Pool & Hot Tub Service Near Me

Went to look for a monthly service. He was the only one who took the time to test the water, provide advice about the salt system and took the time to educate me about the pool, filter and chemical imbalance. Worked with him to schedule draining and cleaning and has been very helpful read more

DONT USE! He came to clean our filter , took it all apart and said find someone else to put it back together Our pool is new and not a problem at all. Just simple maintenance read more

Double Play Pool And Spa Service - Pool & Hot Tub Service Near Me

On time, kind, very professional and did a great job! My pool hasn't sparkled like this in so long!

Have had a pool for almost a decade and it NEVER looked as good as it has since Rhett took over our service earlier this year. Not only does the pool look amazing, but Rhett found a crack in our filtration system that our previous person missed and having that seal fixed has saved us money and hassle! Great communication, value, and I enjoy working with Rhett. His pricing is fair and he makes transactions easy. I only wished I would have switched earlier, but I'm a loyal Double Play client and can't thank Rhett enough for this efforts! Absolutely recommend! read more

Ive been through like 3 services in the past 4 years. The prices go up, buy your own tablets, blah blah. I had heard it all!! I finally found DP! Rhett is the best I've ever had servicing my swimming pool! The kids never complain of chemicals or anything. Oh and he answers his phone and will even communicate if he's running behind. He always shows up, and does his job! read more

As a new customer Rhett was wonderful to me. 8 weeks later though he has not responded to my pleas to fix leaking pump in pool shed or questions about fixing the pool light. When I didn't pay the bill on time two days ago I receive immediate overdue invoice. I asked him this morning to have a conversation with me regarding these pool issues and he says this morning that he doesn't have time to help me as he services over 100 pools. He told me to pay the invoice and find a new pool service. Way to go with customer relations. read more

Had a pool built a few years ago. We went with service from one of the relatives of the people who built our pool. After numerous issues and headaches, I did some research and found Rhett. Man...Rhett has been a lifesaver! Rhett is very knowledgeable and communicates about the things going on with your pool. First off, under his care, my pool has never looked better. We had a few issues arise from the builder not really doing everything correctly. We had rust spots show up on the bottom of our pool. Rhett was very quick to come out and get rid of them. Our pool also had spotting on our plaster which required a lot of research and knowledge to take care of. With his know how and hard work, he was able to clear all the spotting up and make our pool look good as new. During the heavy rain we had a while back, he came out to pump out water so our pool would not overflow. ANYTHING I ask of him, he is always wiling to do it. I highly recommend Rhett to take care of your pool! read more