I called Doug Turner Plumbing with an urgent issue (sewage backup in home) and they arrived within 1 hour. They assessed the situation, gave a plan of action and resolved the sewage blockage. They communicated well during the process earning my trust. The cost was the same as they had estimated. I was very pleased and will definitely use their service again, if needed! read more

WOW! What can I say? I needed the outside faucet replaced because it was leaking. It was not even an emergency call. I was charged $316 this and it took maybe 30 minutes at most. I explained that I was on Social Security and didn't really have that much money but they were going to charge me a $62 fee for just coming out. I asked if I could get a senior citizen discount and was refused. When I got my invoice e-mailed to me, it said on the invoice "You could have saved $35 dollars." Well, why didn't they help me with that when I asked? Next time I am going to hire a person to do the other two that won't rob me. I emphatically DO NOT recommend this company! read more

Doug Turner Plumbing - Plumbing Near Me - Stafford, Texas

4 stars only because of their pricing. If it was based on my experience with the schedulers and Chris my plumber alone it would be 5 stars all day long. Chris came in listened patiently (though I later realized he knew exactly what my problem was probably three words into my explanation haha) to how I have cleared this AC slime clog multiple times and have managed to push it far enough into my line now that I could no longer get to it. He then proceeded to provide a lot deeper insight into my problem and what all of my different solutions would be. I had lead him to several of my own solutions in my initial explanation which he also took time to explain to me were not good for me in the long run due to a laundry list of code violations I would commit by doing them haha After talking and reviewing costing he was very upfront with me about % of success for the provided plan and what our fall backs would need to be if his plan didn't work. Ultimately he was able to get the clog broken with his initial plan. Pricing structure seems high but you can trust they will get you taken care of. Thank you again for the help Chris keep up the good work you and the team are 5 stars. read more

The service requested was to replace the insides of the toilet as the handle had broke. The quote was for $ 252.00 ! I ate the 62.00 service fee as that seemed ludicrous to me. read more

Doug Turner Plumbing has done work for me twice now and on both occasions were serviced by highly competent plumbers. A little background: Two-weeks prior I cleaned out the trap on a clogged sink and here it was again not draining. So I decided this plumbing job was best done by a professional. After calling DTP I had one of my master bath sinks unclogged by Rock Hillman, a Master Plumber. Rock is a great guy and was a genuine pleasure having him in my house. The job, by the way, was no simple task. After doing the obvious, running the drain auger, the sink was still stopped up. But now the powder room sink also was filling with water and black drain chunks (yuck!). To compound the problem, the way the plumbing was run by the home builder two sinks shared one line so when Rock tried running the auger it simply ended up going into the other sink's drain. (Cheap builder!) Ordinarily the plumber would just access a clean-out drain and free the clog. Simple. Except there was no clean-out and to make matters worse, no access to the vent in the attic or upstairs bath room. (Cheap builder!) This is where experience pays off though. Rock estimated exactly where the pipe was located, in the wall (conveniently behind the bathroom mirror) and then opened up a small ten-inch hole to put the drain auger down. Two-minutes later, both drains were draining great. After sealing the drain with a removable patch so the pipe can be accessed in the future and another five-minutes, the mirror was back up and the job was done. Bottom line is if you want plumbing done right call Doug Turner. read more

Needed a toilet reset on it's base. A neighbor recommended this outfit. Doug Turner promptly sent someone out, and he did a very good job. A small job -- took exactly one hour. So why the two star rating? Doug Turner's price! $350 for one hour of work. My attorney doesn't even charge that much! I called and asked the office lady if they could do anything about the price. She agreed..... they took a huge $10 off! So the bill was $340! There are lots of plumbers out there. Next time, we will shop around and find someone who does not gouge on the prices. read more

Chris was professional, courteous, and very knowledgeable, found our problem and got it fixed quickly.

I had my pipe from the kitchen sink backup. Alex from Doug Turner came out and looked at it and he gave a reasonable quote. He did not try to sell anything else to me. He unclogged the pipe and gave us good advise on how to avoid this problem again. I highly recommend this company and I will call them again if I ever need a plumber. read more

Good Afternoon, everyone While I have not had any service done as of yet, I just want to write this review based on the encounter over the phone that I had with Ms. Pam .Words can't not describe her patience with my frustration over sales pitches dishonesty, overcharging the list goes on and on,from other businesses I called for services. She listened to me and her voice was so pleasant , it was as if an angel from heaven was speaking with me. With that being said customer service is extremely important , as well as honesty and integrity. No one should have to spend money they don't have behind unnecessary dishonesty. It just pays to be honest , because we reap whatsoever we sow!!!! ok enough of that. Ms. Pam is an asset to this company, I mean truly an asset. Not sure if I'll use the service after the reviews , I love peace and I wouldn't want to run into any problems with anyone after reading the reviews. So I think I'll cancel my appointment. I just wanted to tell the company how blessed they are to have MS. Pam as the first voice a person hears upon calling. She is absolutely the best human being I've spoken to in a while. Thank you Ms. Pam may God bless you and keep you, cause his face to shine upon you , be gracious to you . may he lift his countenance upon you and give you peace. In the name above very name the name of Jesus Christ! Jesus is coming back soon are you all ready for his return? read more

WOULD NOT RECOMMEND!! I called this company out for a sewage backup into my bathtubs. Unfortunately, I was not home at the time they came out for service so I had a family member meet with them. The plumber flushed out my sewage, but only partially. He also did not ensure my bathtubs could drain before leaving. When I finally came back home 8 days later, I was unable to use my tubs. When I called in to ask a plumber to come back out because the job was incomplete, I was met by a rude woman employee on the other line who not only hung up in my face, but also my uncle's face. They also wanted to charge me another service call for the plumber to come back out to do what should have been done the first time around. The plumber left notes stating there were roots growing through my pipes and that's what caused the issue, along with feminine products. While I'm speaking on feminine products, I came home to a pile of tampons in my yard! This should have been discarded in the same manner as the sewage! I called Alan's plumbing after the NO HELP I received from Doug Turner and they were able to come out the same day and resolve my issue for the most part. Turns out there aren't roots growing through my pipes. The issue is that over time my pipes have curved into a sort of U shaped (instead of a straight pipe) causing sewage to get stuck on its way out. The plumber from Doug Turner was unequipped to figure this out. This is my first AND last time ever using Doug Turner! Alan's Plumbing has made a lifetime customer out of me! read more

Doug Turner plumbing co was hired to repair a leak that was found during a home inspection. They were provided with a photo from the home inspection showing an active water leak. Sam came out and said he didn't see a leak, even though he was shown a photo. Instead of making sure everything was sealed, he did nothing. The leak continued and caused a lot of water damage. Immediately upon discovering the damage, I called to notify them, it was a weekend. I was told they don't do warranty work on the weekends and to wait until Tuesday for them to come out. Fortunately I was able to shut off the water to stop the leak. Since they wouldn't come out, I had to find someone else to fix the leak. Once Sam came out again, I showed him the water damage and he didn't know what to do. He said Doug Turner would handle it. I spoke with Doug Turner, the owner and he refused to help. His plumber was shown the leak and failed to fix it which caused significant water damage. They refused to take responsibility for the water damage caused by their negligence. If there is a problem, they won't fix it, and they will deny responsibility. read more

Doug Turner Plumbing - Water leak caused by Doug Turner Plumbing - Plumbing Near Me - Stafford, Texas

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Doug Turner plumbing did not stand behind their work. We paid $3,000 for them to run a water line from our meter to our house; and after only 2 years, the pipe from our house leaked and was spraying water from a connection. This is the second leak we have had (it leaked in the first month after they did the work). Then, they wanted to charge me THREE HUNDRED DOLLARS just to look at it today. Yes, it is Sunday, but it was spraying because of their poor craftsmanship. I am extremely disappointed by their poor customer focus. read more

The best plumbing in Houston. Moved into new place with shoddy plumbing, including shower problems. Truthfully, the shower was the worst part. I couldn't get the shower started after the previous owners wedged the switch shut. I needed my shower. Doug Turner plumbing was able to come out and fix it quickly. The prices were good and the guy was nice. We had septic leaking from under the house...it wasn't a problem. The guy got dirty and the toilets are working wonderfully. read more

Paid over $600 to find the main drain opening to clean it up. They didn't send the complete video of what was supposedly bad and quoted $1600 to repair something that they told me was broken. I then digged myself to uncover nothing was wrong, I instead put all needed missing piping (missed from the original installation) for just $45 and that was it read more

Had an appointment set up between 9-12. Was called at 10 to say they were running late and then called at 2 to let me know they were not coming. Complete waste of time and terrible way to treat customers. read more

I call for a small plumbing leak in my house Very expensive $357 a hour . You gotta be kidding Me . I instead call Mr Rooter plumbing came to my house for free inspection and quote and he found problem and address it quick with no charge , Still i gave him a compensation for hes time and expertise! The next plumbing issue would be Mr Rooter Plumbing! Use them instead. read more

I just paid 325 for 20 mins of nothing. They came on overtime, said that they cant fix it till mon-thru friday . so i wouldnt have to pay the overtime charge, but they would not use it against the work they will do. So 325 was JUST FOR telling something is wrong with my sink. I know something is wrong, I had to point them out to where the problem was to. THIS IS ABSOLUTELY WRONG. I dont mind paying the overtime , if they fixed it. But they said it would take another 3 hrs to change the facuet on a kitchen sink, that would run me close to $1000 bucks. read more

Never did get the plumber here. They gave me a 1-4 wait time. At 3.55 I called them to ask where the plumber was. At first, they said they had no record of my appointment, then they said that I was next. Apparently, a few minutes after getting off the phone with me, they made their "courtesy call' to my husband at 4.10. When he didn't answer, they called back at 4.13 cancelling the appointment, even though I had spoken to them 20 minutes earlier, and told them I was waiting at the house. Now will have to find a plumber who won't charge for a Saturday. Advise you pass on them. read more

Doug and his team have always done great work go me and my family and we have never had an issue with their craftsmanship or professionalism. read more

Turner Plumbing was able to fix a problem at our high rise that was not fixed for over a year by other plumbers. They were so professional and the work was done well. Problem solved!!! read more

I'ved had multiple interaction with Doug Turner. During my first contact he fixed a problem that ARS created when they put a new sewer line in. ARS failed to provide the appropriate slop in the line and it stopped up. Doug used a camera and diagnosed the problem. His crew fixed the problem and all worked really well until the city mowed behind the fence. Doug was really puzzled with a second problem and came out personally, on a Sunday morning despite the fact I had lunch plans and wouldn't be home. He opened the crushed line and then went to bat for me with the city. It was the stack and the citie's problem....Yes, he got paid for the visit and I got reimbursed but he didn't get paid to contact the city and pave the way to get the stack repaired... Doug is good at the job and an honest service man who went beyond what was expected. read more

Not even a star! I don't see the negative star location or I would push it! Charged for a quote on running gas line $62 and quote was 2700. Had another plumber come out for work, $200 now happily grilling. Don't waste your time with them!!!! read more

DOUG TURNER PLUMBING did not stand behind their work when they installed a part for the HOT WATER HEATER and then did not make sure it was working. When I asked if they could come back to recheck it they wanted to charge a big amount for a SERVICE CALL which it should have been covered by their previous call. They do WARRANTY WORK for RHEEM and maybe others but if there is a replacement the customer would have to pay as much as it was to buy the heater in the first place.. Something wrong there. It has been 4 days and still NO HOT WATER.. It is ashame there are so many dishonest businesses wanting to cheat the customer and not stand behind their work. read more

This company gives personalized awesome service.From scheduling my home repair needs to work complete,never has been so easy.Expertise people who really care that you are completely satisfied.Highly recommended for any of your plumbing issues.Thank you all at Doug Turner Plumbing! read more

The company was very responsive, and professional. Damon cleared a blocked line, and detected a line break. He was quick, courteous and friendly. read more

I have been using Doug Turner Plumbing for years. They always do a FABULOUS job. And I live in a house built in 1867. Very prompt and neat. Prices are very reasonable. I have also had them plumb a totally new bathroom in my barn and they were great! Put in a tankless water heater read more

Wow! Their exorbitant prices are outrageous! They came to our house and did about 2 hours worth of work and charged us $685!!! In that price there was probably only about $185 in materials (guts for two toilets and a valve for a tub faucet). When the plumber gave me a price for the work (after he was here and I would have paid a trip charge anyway) I had no idea how long it would take or what would be involved to do the plumbing repairs (I thought for the price he quoted it would be 4-6 hours worth of work). I had purchased a trim kit and he installed it (for $150) and then he didn't even caulk around the faucet, I had to ask him to do that and when he did he didn't caulk underneath the faucet. Alan's Plumbing has since done other work (and did a great job) for us at a much more reasonable price. My husband wrote a letter to Doug Turner Plumbing about the charges and we never even received the courtesy of a reply. There are other really good plumbers out there who don't charge an arm and a leg. We will never use Doug Turner Plumbing again! read more

While housesitting for my sister, a water line in the neighborhood broke and all water was cut off to the neighborhood. When it was turned back on around 1:45 a.m., I was awoken by a horrible banging noise coming from the backflow preventer for the irrigation system. I called three different plumbers, none of whom could or were willing to help me. The fourth call was to Doug Turner Plumbing, and the answering service told me someone would call me. Doug Turner himself called me back within five minutes. He walked me through what to do and assured me that there was no threat of damage and that it would eventually quit on its own (which it did). He told me he would call me back first thing in the morning, and sure enough he called me at 7 a.m. to check on things. While a plumber did not have to come out, I was thoroughly impressed with the quick response time in the middle of the night, and the courtesy that Doug showed me both at that time and again in the morning. Next time I need a plumber, Doug Turner Plumbing will get my business! read more