I brought my not-even-two-year-old bearded dragon to Douglas Animal Hospital (DAH), based on a referral from an Emergency Vet on Monday after he began having volatile seizures the evening before. The initial exam by DAH was typical to my novice experience and a blood draw seemed like the best step forward to determine what was causing the seizures. Only after spending a full week getting the run-around on the blood results, paying for antibiotic and calcium injections that were not needed, and being cancelled on less than 2 hours before an appointment, did I call a different clinic. In hindsight, I should have averted much sooner. At the second clinic, my beardie's blood work was turned around in less than 30 minutes, a proper exam was given, where they checked limbs, stomach, skin, eyes, ears and mouth (Dr. Douglas never even took my Beardie out of his carrier), and Dr. Douglas's initial diagnosis, which we were giving him injections for, were ruled out within the first 15 minutes. I can assure you there are MUCH better places to bring your reptile. I can understand if my Beardie's situation was more advanced than DAH was prepared to handle, but never was I referred to go elsewhere and never was any indication given that they didn't know the answers to my Beardie's serious issue. The bottom line is that DAH did not give any priority to the well-being of my Beardie. He was suffering through multiple seizures a day, while DAH didn't give a second thought to his blood chemistry taking over a week to get back. A week after the initial blood draw, I was cancelled on, and told that the sample didn't take and we would have to start the process over again. Again - no concession by DAH to say that I should take him somewhere that could handle this more urgent matter. They never informed me that other clinics can turn blood chemistry around in less than an hour. They were perfectly content with having him suffer for another week. After seeing the second vet, who actually specializes in exotics (unlike DAH), I received a full diagnosis the same day and my Beardie has gained his wings and is in a better place. I could have stopped his suffering earlier, but unfortunately I trusted DAH. Don't make the same mistake with your reptile. read more

This is not a vet that cares about animals. They are beyond overpriced for services and medicine. Moreover, the staff are complete assholes, that ONLY care about collecting money, they consistently talk over the customer and always make outrageous recommendations for unnecessary services. Read and trust these negative reviews. DAH cares about making money, not about relationships and the care of the animals. read more

Superb! It's hard to find true "rabbit savvy" vets, and this is that very place! My rabbits get the best care here! The best! read more

Douglas Animal Hospital - Veterinarians Near Me - Osseo, Minnesota

Outrageous prices, sketchy business practices, and overall uncomfortable experience. If you care about your fur babies don't bring them here, they definitely do not have their best interest in mind. read more

FIVE STARS!!!! Douglas Animal Hospital is top notch! Compassion, dedication, attentiveness, flexibility and true LOVE for our furbabies. I have had a relationship with Dr. Douglas from the start of my rescue activities over 6 years ago. She helped us through our adoption of Coco Bean and our Max's diabetes illness. I wouldn't trust our family members with any other Vet!! read more

We love Douglas Animal Hospital! From the doctors to vet techs, to receptionists, the staff is always friendly and professional. Ready to answer any question no matter how obscure. They also follow up many appointments with a phone call, just to check in! We always know our girl is in good hands when we bring her in. Highly recommended! read more

My (idiot) (love her) cat tipped over a candle and got wax all over herself. (I suppose I'm the idiot here, having candles with cats.) Called around, couldn't find a vet that would see her on such short notice, until I called Douglas Animal Hospital. They took her in right away and gave her great care. The bill actually came in Under the estimate, which never happens with a vet. I was a bit disappointed with the lack of communication (no word after 5 hours - I had to call them for an update) - but she received great care, which is more important than anything. Overall, I'm very happy with this clinic. I'll bring my cats to them again. Thanks guys! read more

Beware. Medications are grossly overpriced. They soaked me $.68 per pill yet I found the identical medication online (Chewy.com) for $.15. Shame. My cat is on this medication indefinitely and it could've cost me a fortune over the years had I not researched. Years of service and their appreciation of you as a customer is to rip you off. Will take my business elsewhere. read more

TOTAL RIP-OFF!!! They quoted us around $700 (high-end) for our cat's dental work (a cleaning and possible extractions), and $1300 later, we had her back out the door. They took almost 30 minutes to check our pet in, and had us wait for over an extra hour when we picked her up. The receptionist also forgot to subtract the 10% discount from our total bill (which was later corrected after I brought it up), and the office manager offered no credits or compensation for any of this. Also, our pet had been in for a life-threatening condition earlier in the year, and they never called to check-in on her afterwards. DO NOT TRUST THEM!!! read more

The staff at Douglas Animal Hospital have been over the top in truly caring for my dogs. I've worked with them with our foster dogs and have had really wonderful experiences with the techs, front desk staff and the vets. Dr. Woelfle has seen our current foster a LOT lately due to some ongoing issues and she's been so helpful, caring and honest. I have to drive past a few other clinics to get to this office but I really believe it to be worth the trip. The customer service and animal care I've received from all the staff has been great: very helpful, genuine and compassionate. read more

Dr Douglas and her staff are excellent. My wife and I were traveling and our puppy got sick. He probably ate something that he shouldn't have and had some diarrhea. She and her staff were very patient and understanding. She was very gentle with our puppy and she gave us some great advice. I only wish that she was in our hometown so we could go to her for all of our pet needs. read more

Rude vet! Incompetent staff. I would never suggest for anyone to ever go here! The manager is nice, but the staff is completely clueless on what to do. When called about a concern about my pet the vet that I spoke to was rude, unfriendly, and the notes that the vet wrote down about our conversation were completely inaccurate! When we also had brought our pets in they were not the friendliest with our cat or did not know how to properly do an exam on our new puppy. DO NOT GO HERE EVER!! It is also very expensive and you do not get what your money pays for here. What you pay for is a staff with no knowledge on how to treat pets. DO NOT TRUST DR. DOUGLAS SHE HAS NO IDEA WHAT SHE IS DOING!! read more

Dr. Douglas has been our westie's vet for almost 10 years. She is great! We have had a couple of situations where we've needed care beyond her wellness checks and they were very upfront with treatment plans and costs. She is patient and kind with our westie and we feel very comfortable. Highly recommend! read more

We have been using Dr. Douglas for many years. What an amazing, caring person she is! She helped us get thru our Morgan's last days with such thoughtfulness and compassion. She now has our feisty Blue Heeler to contend with. She has a true gift with animals. All the staff is friendly and helpful. I highly recommend Dougals Animal Hospital! read more

Dr Douglas and her staff are wonderful beyond compare. They are knowledgeable, compassionate and caring. From the minute you walk through the door of their new clinic you feel welcome and comforted. If you aren't already their client, try them once and you will be a believer. Thank You Douglas Animal Hospital! read more

I give this clinic a negative star! I am never going back! This place takes advantage of people and their love for animals. I ended up spending thousands of dollars, and then asked other vets what they charge after the fact and they were outraged at the costs of Douglas clinic! I had another vet professional look at my case and she said that they overdosed my cat during a teeth cleaning, which made him stop breathing and they had to bring him back to life, AND THEN CHARGED ME FOR IT! If you don't want to pay triple for normal procedures, don't go to Douglas!! read more

About 7 years ago I had moved away from Osseo and had to switch vets and never found one as good as Douglas Animal Hospital. 2 years ago I moved back to the Osseo area and am so pleased to be back with Dr. Douglas - she's so great with my kitties, as are the rest of her staff. The house-call option is also great! read more

I came in contact with Douglas because they work with the animal rescue that I foster with, Secondhand Hounds. My dog was initially a foster, and then when I adopted him I've chosen to keep going to Douglas. They know Otto and all of the staff are very caring, positive and helpful. They recommend generics when they're available and are always clear about costs before I incur them. I appreciate that they support rescue and that they were a part of my dog's life before I knew him. When I've had other foster dogs, they've accommodated my schedule and provided great care for all the pups! read more

This place should be shut down! My kitten went in for a spay and declaw and came back with an infection and stitches still sticking out of her belly over a month later. Douglas Animal Hospital overcharged me and gave me a fraudulent receipt. They tried to inflate the bill and wouldn't return my kitten until I called the police. I've already filed a complaint with the BBB, but they're not even accredited. Consumer beware - this is a horrible business! read more

I agree strongly with Jenica L, chose another vet clinic if at all possible. The staff and doctor will try to shame and bully you into agreeing to costly treatments. I took my elderly cat to them when he went into heart failure. Rather than humanely agreeing to euthanize him I was sent home for the weekend with oxygen. He had to suffer all weekend before they finally agreed his condition was irreversible. By the way, we were not new clients. There had been other incidents of shaming that I had overlooked. The doctor's agenda will outweigh any you may have....guaranteed. read more

I would give this place 0 stars if that was an option. NEVER have I experienced such POOR customer service and business practices. I was told I could not use a gift card that was won at a charity auction, and was treated rudely when I declined optional services. My only advice to people- stay as far away from this place as possible. Do not waste your time or your money. read more

Poorly handled euthanasia, lack of compassion, and comfort for all of us. Although I am grieving the loss of the best dog I've ever been privileged to love, I want others to know that your pet's end of life can be done so much better than Douglas Animal Hospital did it for us. Maximus was 14 and had multiple medical issues, so it was time, even though this is one of the hardest decisions ever to make. We were so surprised to see the room where it would happen - two wood chairs and a child size felt blanket on the floor. The tech said, "So, tell me what's been happening." As if, she was clueless that we were there for euthanasia. And they know Max, such a question wasn't even necessary for their form. I had handled that on the phone. Douglas said she thought he needed a sedative, so Max was removed from our room to have the catheter placed and a sedative given. We waited in tears for too long. Douglas stepped back in to say that she was letting the sedative work. Although Max walked out, he was carried like a rag doll with his tongue hanging out back into the room by that tech. Basically, he was already gone and our peaceful goodbye was eliminated. I closed his eyes while Douglas administered the final drugs. He shouldn't have been taken out of our sight. We shouldn't have had to sit on a cold vinyl floor to be near him. It appears that they gave Max too much sedative or waited too long. As soon as he was flopped down on the floor in front of us, he released his bowels. After his stethoscope proven death by Douglas, the same red-headed tech was going to pull him out the door on that kids blanket. I finally fought through my tears enough to give her a look - - 'really'? "Oh, she said, you want me to wait till you leave?" I'm so sad that we didn't provide a calm and peaceful ending to Maximus' life. He deserved better. And so did we. Telling my story to someone, I learned that you can have your dog put down in your own home or backyard, in their comfortable and familiar surroundings with other pets and family there to say goodbye. I wish I knew. We will not be returning with our other dog to Douglas Animal Hospital. read more