Wow! What happened here? Used to get great service and really liked staff. Had appointment and…read moreit said we were first in line. Spent 90 minutes in lobby past appointment time. We felt belittled and don't plan on ever returning.

I was a walk in on a Friday afternoon. My wait time was a little longer but I expected that. I…read morewas seen as assessed by the nurse and then by the PA. My experience was excellent from the time I walked in. I was called with an update an couple of days later regarding a culture specimen. I always feel confident when I go to this facility. Thanks to everyone.

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

Really not sure what to think. As usual, very arrogant drs. and not personable at all. The dr…read morefinally graced me with his presence 40 mins after my appointment time. This was my initial visit and he walked in and asked so what are you expecting us to do for you? I said I didn't know as I didn't know what all was wrong. My general doc ordered the MRI and he didn't think things were horrible but didn't know. The surgeon PA points to X-rays they took and says well this isn't an easy fix like I'm assuming you think you will be getting. I just sat there because I was there to find out what was wrong. Very strange atmosphere. Very arrogant staff. It would be nice if the tech and the dr could just show a bit of kindness and compassion to their clients.

Jennifer Fletcher has been my primary care physician for about 5 years now. She is easy to relate…read moreto and she really listens to my symptoms and questions. She has removed unnecessary meds and prescribed one that made a big difference in my cholesterol. She will run comprehensive blood panels annually that are very helpful in navigating changes that need to be made for better health. Her office staff is very efficient as well. I highly recommend Active Family and Jennifer Fletcher!

Even though I made appointments months in advance, I felt extremely rushed and like Jennifer always…read morehad somewhere better to be. Flat out told me that she "didn't have time" when I asked about a health question that I had scheduled to discuss when I made the appointment. There is a massive communication issue between the front desk and nurse practitioners. Super frustrating as a patient who is already in pain and looking for help.

I had been dealing with plantar fasciitis for almost 2 years. Had a couple appts with other…read moredoctors in the area, all who are in the Kootenai Medical system of doctors, unfortunately. None of them were capable of helping me in fact none of them ever took an xray. Eventually my regular doctor/PA made me an appt with Dr. Arnold. 1st thing on the 1st visit I got an xray which showed I had a prominent bone spur on the afflicted food which helps to irritate the PF issue. I received a shot on the second visit, another appt was scheduled 2 weeks later but when I was interviewed by Dr. Arnold she determined since the pain was gone at that point no shot was advised. I havent been back, I have been pain free with only a minor, very minor flare up after doing things like pushing heavy wheel barrows which before ruined me for days. I can bike ride again too which is very important for me. Thank you Dr. Arnold. Office staff is very helpful and nice also.

From the owner: Podiatrist- Foot Specialist, Dr. Jeanne M. Arnold, DPM began her practice in Coeur D'Alene in 1983…read moreand in Sandpoint in 1984. Graduate of Ohio College of Podiatric Medicine. Residency in Podiatric medicine and surgery at Cambridge Hospital (an affiliate of Harvard Medical School). Board-certified in pediatric medicine and surgery by the American Board of Multiple Specialties in Podiatry. Fellow of the International Academy of Ambulatory Foot and Ankle Surgery. Appointed member of the Idaho State Board of Podiatry.

I have been with Northwest Medical for several years. I find the doctors and nurses all very…read morehelpful. I have been a patient of Dr. Paulson for a couple of years. I like him very much. Jean Peetets

My first and only appointment with Ms Hall was for an annual exam. She did absolutely nothing…read moreduring the exam. Did not listen to my breathing/lungs or heart. I had to ask for the basic blood test. She did not order a mammogram, colon or bone density test. I complained of my ear plugging and she did not even look at it. I had injured my arm and found out later that she made no notes of it and wanted me to come back in merely to order an x-ray for it. It would be impossible to see what was wrong with a probable Deltoid muscle tear without an x-ray or MRI so why she refused to order one, I do not know. I guess just to get money for another useless visit. I told Whitney that I was depressed after losing my grown daughter w/young children to cancer. She immediately turned the conversation to all about her own problems without addressing any possibilities that might help me to better cope. After telling the staff manager, Margaret, that I had been told via text I would be switched to an actual doctor after reporting the poor service from Whitney, she said that they do not text and it must've been a robo response. I then sent proof with copies of the actual text messaging that I had an ongoing conversation with someone that was going to assign me to an actual doctor, which never happened. Margaret never acknowledged, apologized or helped in any way. Northwest Family Medicine is a terrible place and I would advise any and all to stay clear! Even the offices did not feel that crispy clean like one would expect from a good medical facility.

Dr Noland is the most intelligent, experienced, up to date and kind doctor…read more I'm thriving under his care despite multiple chronic health condition.

Dr. Noland is wonderful. He's been my Naturopathic Physician for many years. I greatly appreciate…read morethat he can write a prescription for a drug if it's necessary, but since he's extremely knowledgeable on supplements and herbs that's often all that's needed to fix what ails you. He is very thorough and skilled at interpreting bloodwork and other diagnostic tests and knows which ones to order to find out what is keeping you from feeling your best. When he had his practice in California I was his patient there. I've since moved across the country but he does telemedicine appointments so I can still rely on him for health advice when needed.

Been years ago now but I received a very painful anesthesia injection before removing a hair…read moresplinter which would have been painless.

As a medically retired veteran with memory issues , i request a three day notice of appointments ,…read moreso I could keep them - my last appointment I couldn't remember so I rescheduled three different times because I didn't receive a reminder , I did call the day before 13 times they hung up on me four times then they sent me a bill . I had no idea they didn't like Disabled military.

Great place for any PT needs. After mediocre PT at a Orthopedic doctors"'s PT location I signed up…read moreat NIPT. Shannon did an amazing job utilizing many exercises and methods to greatly improved my knee after a total knee replacement. Great assist by Steve and Nolan to maximize a full hour of warmup, work and recovery. The receptionists are great too. All the staff appear to enjoy their coworkers and clients; very friendly and professional.

I highly recommend Dr. Sky Pruitt, DPT at the Rathdrum branch of NIPT. He and Jeanette Ochoa, PTA,…read moreLMT were instrumental in bringing me back from my Mako total knee replacement in Spokane. They truly listen to you, accurately determine and apply the best progressive PT modalities to assist in recovery. With their knowledge and expertise and happy, positive attitudes, they took me from 3 days post-surgery, cautiously using a walker, to 7 weeks and using a cane, with 119 degree bend in my knee. The support staff of Jillian, Josie, and Brianna were very welcome and kind rays of sunshine during these snowy winter days of physical therapy! I will definitely use Dr. Pruitt and his team when I have the other knee replaced.

Dr V is a lifesaver. He's really good at what he does... gentle... and so nice. Highly recommend…read more I'm thankful for his expertise!

My husband was in a lot of pain....went to see Dr Vick and after leaving knew he was on the right…read morepath....went in several times and he hasn't been complaining....that's a good sign. Thanks Flynn Vick for helping my husband feel whole again. Highly recommend

Best knee Dr in the entire northwest, great service from the front desk the the back service area…read more The entire staff is outstanding, first visit, evaluation to last post opp meetings absolutely fist class.

Dr Lyman has done both my knees and my wife's. He is an…read moreincredible Doctor who takes the time you need along with the compassion that we rarely find these days. We traveled from the Spokane area to see Doctor Lyman and would highly recommend him over any other knee surgeon in this area. Great office personnel as well.