Dr. Kent is an amazingly skilled surgeon and after two surgeries I would highly recommend him…read more However, their office is very difficult to deal with. They have the "gatekeepers" you have to work through so you never know if it's them who are making decisions or an actual physician. I never even spoke to Dr. Kent except for the day of surgery. If he's that busy that he can't meet with patients or answer questions maybe they need to cut back on patient numbers. When I had a concerning issue after the surgery I was unable to speak to anyone other than a patient navigator, who is an LPN. I need to know it's a physician making medical decisions for my care, not someone with a limited medical background. No offense intended, but this is life and death when you're dealing with nerve/spine issues, not a sprained ankle.

from the doctors , PAC, Nurses, staff, and everyone else deserve 5+ stars. They care about each…read morepatient as a person and not not a number.

UNETHICAL! Military Veteran Here. Spokane Foot Clinic Charged me nearly $500 with literally 10…read moreminutes TOTAL w/the doctor to literally scrape off some dry skin from a tiny crack in My Heel & called it a "Surgery!" Literally slapped me with a $500 BILL! INSANE! TOTAL EXPLOITATION! BEWARE!

Nov'20 attacked in Mexico. In San Diego * back broken * req.immed surg* Ins denied* Jun'25 the…read moreoriginal CA Surgeon operated & found sev damage spanning more than 6 vertebrae vs the original one. After aggressive PT, additional nerve stimulation was needed to prevent falling. That's when I went to SFT. I had researched various options with my PT team & on my own before my appt. After a brief history I told him which dorsiflex stimulator I wanted a referral for. I showed him what I could do on my own. Then I admitted my preference to being barefoot. He agreed & sent my referral off. I promised if it didn't work I'd be open to wearing shoes at home.

Waited months to be seen, went to this clinic a total of 4 times and saw 2 different doctors. Had…read moresevere itching in my ear canals and couldn't get an answer as to what was going on. Dr. Falco was nice, cleaned out my ears each appointment but only prescribed me ear drops that did not work. At the second appointment, he didn't really know what else to do so I switched to see Dr. Van Buren. Van Buren was the worst doctor I've seen in 15 years. Bad attitude and wouldn't help me. When I described how intense the itching was and that I couldn't help it, he told me he can prescribe anxiety medication....so let me get this straight. Instead of fixing the problem , you want me to mask the symptom and just take anxiety medication? Unbelievable. I've never been more angry in a split second than that. Completely dismissive and rude. The second appointment I had with him, he didn't clean my ears, spent 5 minutes with me and told me to keep using the ear drops that haven't been working. $100 for that appointment for him to do NOTHING. I asked what he thought was going on since no one had told me. He said he thinks it's eczema and that he sees thousands of patients with this every year so I should listen to him. Yet what he's been doing hasn't helped me at all. What a quack. Completely incompetent. I was done with that pathetic excuse of a doctor and clinic then scheduled with Spokane ENT in downtown. The doctor at the downtown location was wonderful. Prescribed me a medication that helped then gave me a referral to an allergist who was able to completely get rid of the eczema. After 1 appointment. Do better Van Buren. If you hate your job this much then leave. I actively tell people to stay away from you and this practice.

Doctor Falco and his staff were personable, comforting, and recommended that one of the procedures…read moredid not need to be done. I was grateful for his feedback. He and his staff were recommended by Kaiser Permenate and Cheney Dental.

I was experiencing pain and discomfort on my right knee. I was able to walk in to see the knee…read morespecialist in the Urgent Care department. Doctor Stowell examined me and quickly diagnosed my condition. The Dr ordered an MRI and prescribed medication for my ailment. I returned a couple of weeks later after the MRI and the doctor reviewed it. The doctor recommended I do not have a knee surgery . Instead he recommended I get a cortisone injection. I have been pain free for about 6 months. I returned several months later for pain in my heal. The examining foot doctor diagnosed plantar fasciitis and ordered physical therapy. The therapist indicated that the fasciitis is a result of chronic tightness in the calf muscle. The therapist performed a muscle relaxation massage on the calf and several stretches. Those exercises worked great!!

I normally don't post reviews, but after my experience with this clinic -- and now seeing the…read morerecent CDA Press article about Blue Cross of Idaho requesting an investigation into Post Falls ER & Hospital -- I felt it was important to share what happened to me. I waited nearly three months to see Dr. Richard Lee Stowell, under the guidance of my physical therapist. When I finally got in, the visit lasted barely five minutes, with no meaningful examination, no new information, and no real plan. Instead, I was referred for a $500 MRI at Post Falls Emergency Hospital -- a facility the news is currently spotlighting for billing and arbitration practices. I later learned this MRI referral was tied to OSL and its partners, something that was never explained. Privacy was another major issue. During what should have been a confidential consultation, eight different people came in and out of the room with no introduction and no request for my consent. I did not agree to discuss my personal medical information in front of them. Despite being told to "come in ASAP" because the condition could be serious, the follow-up appointment was pushed out another 3-4 weeks, first to August 25 and then to August 27, with no explanation. The urgency they expressed simply wasn't reflected in their actions. When I finally emailed saying I would not be returning, the office manager called twice -- once to apologize and once to offer a refund of the $250 I paid upfront, asking me to come in and sign for the release of my records. I signed the release, but the imaging from the follow-up was never provided to me. Later, I received a letter stating the clinic was "terminating" me as a patient, even though I had already ended the relationship myself. The letter had no clinical purpose and felt like after-the-fact paperwork cleanup rather than genuine medical follow-up. This wasn't a simple scheduling mix-up. In my experience, it was a pattern: * Urgency stated, then ignored * Patient privacy overlooked * Administrative promises not kept * Records handled questionably * A referral pipeline tied to a facility now in the news for its billing practices Northern Idaho patients deserve better -- better coordination, better privacy, and better follow-through than what I experienced here.

Dr. Moss did my total left hip replacement just yesterday, 7/8/26. He's great. He explained…read moreeverything that he would be doing in surgery. Everyone at MWOS was great from the moment we checked in. The receptionist was very friendly and discreet when it was needed. My nurse, Cathy, was awesome She took great care of me, again explaining everything she was doing and why. I needed some special assistance at one point before going in for surgery and she handled it professionally and, again, with discretion. She also took care to include my husband in all conversations as did everyone who talked to me before surgery. The nurse who took care of me in recovery was great! I think her name is Wendy. Made sure I was comfortable and coming out of it well. The nurse who wheeled me out to the car whose name I didn't catch was also very friendly and made sure I was moving correctly when getting into our Jeep. Everyone here was awesome! I highly recommend NWOS and Dr. Moss. I have not had one bad experience there with anyone and am looking forward to having my right hip done there as soon as I can.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

Rude receptionist, condescending announce I was late but actually arrived right on timeread more

Really not sure what to think. As usual, very arrogant drs. and not personable at all. The dr…read morefinally graced me with his presence 40 mins after my appointment time. This was my initial visit and he walked in and asked so what are you expecting us to do for you? I said I didn't know as I didn't know what all was wrong. My general doc ordered the MRI and he didn't think things were horrible but didn't know. The surgeon PA points to X-rays they took and says well this isn't an easy fix like I'm assuming you think you will be getting. I just sat there because I was there to find out what was wrong. Very strange atmosphere. Very arrogant staff. It would be nice if the tech and the dr could just show a bit of kindness and compassion to their clients.