Great experience. Very efficient staff super clean everywhere. Even the restrooms snacks available…read morebecause Surgery can take a while. Dr. Hocker is very engaging and answers. All questions. Highly recommend.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates

If you have a need for oral surgery, and you probably would only know this if you visited an oral…read moresurgeon for a consultation, then I cannot recommend Dr. Oakley enough. I had a fairly involved procedure done near the end of 2024, removing a cyst from my jaw (hey, too much HIPAA!) and Dr. Oakley was extraordinarily thorough with the process. I have been back for follow-ups several times, getting X-rays and consultation with Dr. Oakley. He is always thorough, explains everything at my level, and is available for me to contact him should I have any issues. Absolutely top-shelf doc! His staff is friendly and helps to accommodate your schedule, they take most insurance, and they work with you during the entire process. While I hope that you don't have to have an oral surgery procedure, just know that if you do, this is one of the best places you can go in the Kansas City area.

If one star even. My girlfriend had THE WORST experience getting wisdom teeth taken out. First they…read moredidn't have the proper equipment on site for original procedure, making her wait an extra hour under anesthesia. Then on her follow up the next day we were informed that they hit an artery on the initial surgery and they are having trouble stopping the bleeding. I was told the doctors friend had something like this happen to him so they are calling around for a solution as we are 2+ hours into the follow up visit. All the while I am not allowed to be back in the room at all for either procedure to talk to doctors or my girlfriend. I would never recommend anyone use this doctor or staff for any procedures.

They'll do procedures that are not even partially covered by your insurance without telling you…read moreit's not covered. Nearly $600 for a "routine" visit. Additionally, the office manager is very rude and hung up on me. Update: the ~$600 not covered by insurance won't be charged to me. I don't know why their office manager couldn't just explain this instead of being rude and hanging up on me.

I went in for a routine cleaning as a new patient to this office. They decided on a deep clean…read more According to all other practices in the area the services I received should have not exceeded $2400. They charged my insurance $4200 and charged me over $1000. I have also had the procedure done a few times in the past and never needed anesthesia. I was told I have to have anesthesia or they would not do the procedure. I refused the treatment and they still charged me for all future procedures. They illegally made me choose between anesthesia and my right to choose or make me pay anyways. I have called and left messages but they refuse to answer and remedy the situation. So I already have it in the works through the dental board of kansas and bbb. Next is the cfpb.

Excellent work!! Highly recommend to anyone who needs some serious dental work! The surgeon was…read moreamazing, the assistant was awesome and really helped me keep my cool when they were wiggling that tooth outta me , office is straight forward and very professional!

Terrible. The office was extremely hot, to start with. As for quality of care: what a mess! Instead…read moreof a technician dealing with a computer software problem, the doctor herself (Marissa Bergthold) spent time trying to fix it, while getting stressed and irritated in the process because they were losing time. The doctor negected to speak with me about the procedure. All these failures were made up by the super-hero assistant, whom I sincerely appreciate -- Macie. Thank you, Macie, for explaining the procedure in detail. Thank you for being calm and polite. Meanwhile, Mary, the financial person, was demanding, pressing and rude. When I asked clariying questions, she said she did not like my tone. Takeaway: I would never trust oral surgery to a doctor who was is frazzled and rushed.

Excellent Dental Services. Have been going there for about 5 years now and feel blessed that I…read morefound them.

Place ain't with the times, outdated and kinda creepy dentist. Touched me on my shoulders and neck…read moreWAY too many times before and after the checkup. Gave me creeper vibes and I will not be going back

I am very anxious about dentists based on experiences with several previous providers. Dr. K was…read moreabsolutely perfect. He was kind and patient with my anxiety, got a root canal and permanent crown done all in one visit, and I experienced very minimal discomfort. More than anything, he consistently checked my comfort level with empathy and zero judgment. Would HIGHLY recommend. I won't be looking for another dentist anytime soon!

Dr K and staff will always be best dentist in Op. Another great visit today. Always make you feel…read morecomfortable. staff is great

After an accident at home I called a dentist's office near to me and was told that I could get in 2…read moreweeks later. A family member recommended that I call Dr. Dervin's office so I did. Julie got on the phone with me and asked me if I was in pain, (the first place didn't). Then she scheduled me for the following day. Dr. Dervin is friendly, professional and painless! Couldn't ask for better.

Always pleased with the dental care at Dr. Dervin's office. Compassionate, and very professional.read more

Love love love this place! This is my 2nd bi-annual checkup and I will continue to look forward to…read moregoing. If you are looking for the literal best cleaning this is the place. I have had the same RDH the past two times and she does an absolutely wonderful job. I'm not a huge fan of the cavitron and prefer hand scale, and let me tell you this gal made my teeth feel pearly white and clean! Also sweet as pie to boot. Everyone else is great too, but I'm partial to my hygiene visit! Thanks love to smile team!

I have been coming here to see Dr. Ester on and off for years depending on if she is in my network…read more She's a very kind dentists and always remembers her patients. Sadly, I was already thinking of finding a different place because her staff are unprofessional. This was confirmed last week. I couldn't remember my appointment because I usually depend on a text notification confirmation. I didn't get the text until after I called. I called 24 hours in advance to learn it was the next day but I already knew I would need to reschedule for the following week. The lady on the phone wanted to know "what was going on" that I could not come and would just cancel my appointment. Why do you need to know this and why won't you just reschedule? I learned that I would be billed because I did not cancel 48 hours in advance. That's fine however, It doesn't make sense to send a text notification 24 hours in advance when your cancellation policy is 48 hours in advance. You should maybe send it 48 hours in advance so people will know the policy and not get billed when you have not provided a service. That's TACKY!