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    Douleb Mobile Bicycle Repair

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    2 years ago

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    Hardcore Bikes

    Hardcore Bikes

    (11 reviews)

    $$$$

    Quite possibly one of the worst stores to deal with after you buy your bike from them. My…read moreexperience was basically that I don't exsist when coming in after my bikes purchase. Please read the whole experience for a twist at the end. I went in last summer (2025) after visiting a few bike stores to pick a new bike to be able to qualify for events around my city. This store won me over by offering a $2150.00 bike on sale for $1700. It was perfect for me at the time as I was planning to up grade the bike to a professional spec as I figured out what needed to be changed on it to fit my riding style. I was a professional mountain biker for 6 years and know what I need to do to customize a bike to work best for me. The very first thing I wanted to change were the tires. I was having issues slipping going up hill so I found grip that helped specifically with that. I called them up for the up grade and they responded with the tires are to expensive, they didn't tell me the price of them, they were just to expensive. Im guessing because I picked a brand outside their carried brand names, they just said no because I gave them my contacts information to get the tires and they made an excuse about not being able to buy them from another store. My contact had them for a very good price and if I bought them they'd put them on. Sooo like, its to expensive for them, cant buy itbfrom another store if they're affordable. I still wonder to this day if there is anything I could've done or said to get them to order these tires. Although I wanted this grip change, there was an urgency to this order as the factory valve kept on leaking. This is an issue I brought up with them, I had mentioned the leak sealant came in clutch and they never brought it up again. They actually changed the subject. Next I wanted the handle bars customized, I'm not racing over super technical terrain where an extra 2 or 3 inches of width would be beneficial to control the bike, I want to be as small and compact as possible to be able to pass people in gaps on single trails. They said they didn't recommend this change, almost as if they are clueless about this style of racing and basically flat out refused the modification. Most recently, I wanted to order a new front chain crank. Im a 6'3", 220 LBS guy. That means I have a lot of weight to push down on my pedal which allows me to be very aggressive in my pushes on a bike. I brought my bike to the store to ask about this. Now, this may just be me, but I would think ìf someone took the time and effort to bring the bike into the store. Working out a solution to the reason they are there would be a priority. There are tons of solutions I. Would've entertained as I have a small issue with the drive train (that when i brought up was told it would work it self out) but yet again, the part i need is un available and nothing they can do about it. I mean, im not quite sure why this store exists. The staff doesnt know how to set up a bike professionally. Their source for parts are non exsistant. The shop doesnt want to do any work according to the few times I've dealt with the salesman's. The only good reviews I could find on this store are parents bringing their kids bikes in for repairs. Which leads me to think thisbstore as a whole is equivalent to my next door neighbors dad with a tool box. After all the above was said and done, and as being a 43 year old that is retired. My disposable income allows me to make very rash decisions about what I want to accomplish financially. The issues I have been having with this bike and the store I bought it from made me so frustrated I marked the bike as sold on bike index and then left it in the park behind my house for someone to steal it and get it off my hands. I am now on a new brand of bike dealing with a store that can get parts and wants the work. I can not recommend this store on this app any less than 1 star. But I have found there are so many other options in this city that are a little bit to so much better to deal with in my opinion. (I feel like I should add the fact there are many store that are much worse as well) Shop at your own risk, for all I know my experience is an anomaly. Maybe they just don't like my face or something. But if you decide to shop here, good luck.

    We were appreciative of your covid rules however we would probably be more likely to make a…read morepurchase browsing online rather than being discouraged and honestly confused by the sales staff today. We went for specific shoes and were brought multiple other shoes and only one in a size close to being what we asked for - close being a weird thing in reference to asking for a shoe size. Anyways. We felt like we were begging to buy something. Is it your shops practice to not offer other sizes other options for ordering or the correct thing? I was met with the feeling "we are done here" or maybe confusion? every time I asked for help to buy something. I wanted a helmet, maybe a water bottle holder, some shit to spice my spin bike. Let me? As a business owner this would be discouraging to hear, especially with covid - but we literally have to buy elsewhere as your associate gave us zero options for a product YOU SELL. So heads up. People want to buy locally and from your business - it's not easy.

    Douleb Mobile Bicycle Repair - bike_repair_maintenance - Updated August 2026

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