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    Douthat Flooring

    5.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Douthat Flooring

    Carpet installation

    Floor installation

    Douthat Flooring Photos

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    1 year ago

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    5 years ago

    Excellent experience with a flooring repair. I appreciated the professionalism and would highly recommend Douthat Flooring to my colleagues.

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    Bob's Carpet & Flooring - Unsightly and dangerous.

    Bob's Carpet & Flooring

    (12 reviews)

    We used Bob's Carpet and Flooring two years ago when we purchased our home. We were in a rush to…read moreget new flooring installed immediately after closing on the purchase of the home and we had very little time to shop and make a decision. After visiting several local stores, we stopped in Bob's (just before we were due to fly out of town) and they had an awesome selection of vinyl plank flooring and carpet in stock so we were able to make a great decision on our product of choice and even more importantly, they were able to complete the installation in the time frame we needed (very quick turn around). Unfortunately, we were not able to stay in town for the installation so we kept the realtor box on the door to allow them entry to complete the job while we were out of town. They installed the VPF and new carpet throughout the entire house and did a beautiful job and we were so happy. (Scared to death because paying someone to do a job and knowing that we aren't there to inspect the final job before issuing payment is never a smart move but it was the only option we had available to us.) We are so thankful that everything went smoothly, the installation was great and two years later we still love our floors. We would definitely use them again and have referred several of our neighbors to them over the past two years. Bob's Carpet and Flooring is now our "go to" for our flooring needs and we highly recommend them because their products, installation and customer service are all go above and beyond expectations. Thank you to Bob's for an excellent job well done.

    Six months ago my "luxury" vinyl floor began shrinking, buckling and coming up causing huge gaps…read more (See photos) Manager Brent came out, took moisture readings, photos and measurements and determined I did nothing wrong and enthusiastically reassured me that this would be resolved and shouldn't concern myself, Bob's would make things right. For the last 6 months 99% of our communication was initiated by me. Brent seemed surprised about the terrible condition and Bob's would investigate the adhesive, installation and talk to the manufacturer who of course denied any liability. I called AGAIN and Brent made another appointment but did not actually show. Another person some kind of an inspector came but again I heard nothing. I called and again and Brent advised it was out of hands and now with hands of claims who would contact me that same day or the day after which of course never happened. I called once again and Brent told me the claim was denied. To be fair I do have to say that this product was installed sometime ago about 6 years but supposedly still under warrantee. Up until the floor failing I was very happy with the product and went on to do another room and a complete hallway which I expect will fail in a couple of years. Some of those planks are already coming up but based on experience I know if they come out they will say the damage isn't bad enough and I should wait until it's worse but of course then they will say it's too late. When Brent was here initially, he was surprised that the same product was put on my screened Lanai. When we made the original purchase I was told by the salesman Bob that this was fine for the Lanai. When Brent questioned him on this he said that's what the manufacturer had told him. So here I am 70 years old with an extremely lll husband dealing with this on my own. My husband is a fully disabled Vietnam combat vet who suffered a devastating stroke and I care for him so replacing all this product is financially impossible for us. I made it very clear that I would be willing to negotiate something Bob's but again, silence. I did not purchase this from the adhesive maker, installer or manufacturer. I purchased through Bob's Flooring who should have stepped up instead of just denying everything with no explanation.

    Douthat Flooring - flooring - Updated June 2026

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