I am thrilled from start to finish aboit my Empire experience. They came out within just days of my…read moreinquiring and I immediately fell in love with Sheranta, who measured my rooms and took the time to explain everything to me. I am so moved by her openness and relatedness. Empire matched another price quote I had and beat it in the quality department. And the installers were efficient and respectful. my experience was: personal delightful efficient

Terrible customer service. i used them once in the past and I had to cancel today's install…read morebecause they said they were on the way and then 3.5 hours later, I couldn't even get a time window. One of the five CSR's I spoke with interrupted me every time I would try to answer and then screamed at me when I asked her to stop interrupting me and put me in touch with a supervisor. then she got back on the phone and said that she couldn't cancel the install because the address that I was giving didn't match the address they had. And the next person I spoke to said that they were not available to come at all today so they would give me a discount if I wanted to wait another day. They are a circus.

On time service. Right price. Saved me thousands of dollars. Now I can have my beautiful carpeting…read moreback to life. TY Danny. Great job. Deedee.

Great guy, very informative hard worker, great job stretching my carpet, taught me the best way to…read moreclean a carpet

4 stars??? I have never made a purchase like this before…read more I visited The Carpet Store because I was buying carpet for a Townhouse I had under contract. I wanted the carpet installed immediately after I closed . I went to The Carpet Store to pick out and purchase carpet. I went early on a Saturday morning. This place is a warehouse not really a "store". Several people were available to help fairly quickly. One to take the plans I brought in and attempt to measure, the other to help us select carpet. I did not know what I was getting myself into because I had no idea there were so many options and the entire process was confusing. From which brand, which material, which padding and the most difficult decision, which color... I was not prepared but I knew I was making a decision that day. Two hours later, I knew a bit more about carpet and padding and stain resistance, etc. We put down a $1000 deposit so they would make an appointment to measure which was scheduled the next week, once they measured, the carpet was ordered and took about a week and half to come in. Long story short, we did not close on the Townhouse and were refunded $750 of the $1000 deposit that was for approximately $3000 worth of carpet. We have about 6 months to use the $250 credit. I am giving 4 stars because this was a difficult process and I have nothing to compare to. The Carpet Store did a pretty good job helping us through it he process. I think!

Would've, could've and should've been a five star rating if not for the time and energy I wasted in…read moregetting my tile order done proper. My tile was to be installed in less than a week, all the while I'm made to assume that my tile is waiting to be picked up. I get a call from the carpet store telling me later that my tile is not available. This is the last thing you want to hear when time is of the essence. Perhaps it was due to the crisis that the tile didn't make it in time. Who knows! I was told I'd hear back with an alternative that closely resembled the original, never heard back. I'll give them a 3 star rating for the initial service I got from them, but this was a big time waster for me.

Great experience working with them. Reached out to them online and Tony immediately came out to…read moregive a quote. Made some great recommendations that was extremely helpful, and a price that was fair. Hustled to schedule the delivery and installation, and did a great job. Would certainly recommend them.

The topic of carpet regarding our guest bedroom has been a sore subject since 2008 regarding Bob's…read moreCarpet in Brandon, FL. The staff did provide me with samples to bring home to match the carpet that I needed to replace. Next, I had the room measured and paid that fee along with placing the order. Note: They stated that they had the carpet/color in stock. When the time came to have the carpet delivered/installed, they didn't have the correct color (they said, it's out-of-stock). For me, no time to spare...extended family was on the way to visit. No discount was offered. My gut feeling (was/is) that the carpet/color was never in stock...just a quick small sale/profit for them.

A Representative came to take measurements and tried to dissuade me from installing carpet. He left…read moreand I never received pricing or further communication so I found a local small business in St Petersburg (Wholesale Carpet Inc) to complete the job.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Central Tampa, offering hardwood flooring, luxury vinyl plank, carpet, tile, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

6/29 came in prepared to purchase stone for my wall. $3000 worth of material btw. I should have…read moreknown better when I parked and the sales guy was sitting in his car smoking. I kindly Asked To be shown material and if he could supply me a price. Sales person John says they had all prices but what I was requesting. He seemed very unorganized and wasn't sure where things where. I said that's a shame I wanted to make my purchase today. And I would if he was prepared. He then Became rude and said that it's not his fault. And then said to stop "busting his balls" he then became vulgar and told me to F*** off! I have never been treated so rudely by a sales person. I would steer clear of this store and this horrible excuse for a human being.

We got hooked up with World of Floors when going through Costco to get our floors done. We wanted…read moreto get the old and ugly tile and carpet ripped out of about half of our house and replaced with something new and modern. Mike at World of Floors recommended a Shaw laminate product to us after we told him we wanted water resistant floors. We were assured that this Shaw laminate would fit the bill. The tear-out started in November 2013 and our floors were not complete until July 2014. There were may reasons as to why this took so long: - Not enough laminate ordered at first - Shaw laminate turned out to be an absolutely terrible product that chipped easily and swelled at the slightest taste of moisture (we had to take Costco up on their 100% satisfaction guarantee and get the laminate removed and replaced with Shaw Resilient vinyl planks) - Baseboards damaged during tear-out and not re-installed properly In summary dealing with World of Floors was pretty terrible. However, with enough prodding by Costco we were able to finally get a rather nice end result. Our new floors look great and the baseboards destroyed during the tear-out are back to normal.

Worst experience I've ever had. Installers did not level the floor properly, which voids the…read morewarranty of the flooring. They never finished installing planks behind my range either and refused to come out and do it. The manager, Brian is condescending and impossible to deal with. Sorry, I ever trusted that store.

My wife and I stopped here one day because we were interested in replacing a rug in our loft with…read moretile flooring. We wanted to match the tile from our bedroom to the loft, but it was discontinued. Then, we wanted to incorporate a bit of the leftover tile to the loft. After a lot of back and forth, it did not happen. That said, it was hard to nail down a price. After a bit of back and forth with Kevin, the manager, it finally got done. We would ask questions and either get ignored it talked down to. He was quite condescending and rude throughout the process. Finally got tired of the back and forth and fired them. We got a full refund after they had laid the plywood subfloor. Guess they didn't want to deal with us either. In any event, that was laid wrong, so it had to be done over anyway. Never again would I deal with this company.

Patricia is very nice and friendly. She's polite and very passionate about her business. She made…read moretime to come to my home several times to give me all the info and show me samples. I really appreciate her approach and that fact that her complaint can also provide remodeling at the same time is wonderful

Nabil is excellent, he did the job quick and great. We used him for a complete remodel of our…read morekitchen and floors

Absolutely deserves the highest recommendation for honesty, value, dependability, craftsmanship,…read moreresponsiveness, excellent communication, and a job very well done. Exceeds expectations at every turn. Nabil, owner of Way Floors is a trustworthy, honest gentlemen who is very knowledgeable in his craft, hires the best craftsmen, uses only the best materials, and is dedicated to delivering a product with 100% customer satisfaction! No wonder he enjoys and deserves an A+ rating. You won't be taking a chance if you hire Nabil. You'll get exactly what you want for a better price than all the others.

AJ came out to measure the rooms in a day from my call. He was the best price and had very good…read moresuggestions. They installed the carpets and did a great job. I will use them again and suggest to others.

From the owner: We have been Flooring for over 20 years now, it runs in the family. If you want affordable and…read morespectacular quality work with guaranteed satisfaction, then you’ve come to the right place. The money isn’t all that matters. I want to make sure you are happy with your service and safe when I arrive and depart. AJ & J’s Flooring Specialist, “Come to the Best, Forget about the Rest.”