This review reflects my personal experience during an appointment with Dr. Alexander-Martin…read more This was one of the most disturbing medical encounters I have ever had. From the outset, any attempt to ask questions or participate in my own care was shut down. When I raised concerns about medications being prescribed and referenced the actual FDA labeling, the response was not clarification or discussion, but outright dismissal. There was no willingness to engage with evidence or explain clinical reasoning. Input from the patient was clearly unwelcome and seemed like she took any input personally. The interaction was tense and adversarial. The tone was defensive and combative, and I felt spoken to in a way that was dismissive and degrading rather than professional. Asking reasonable, informed questions was treated as a problem instead of a normal and appropriate part of medical care. What was most alarming was the complete lack of openness to being questioned or corrected, even when objective information was presented. That alone made me deeply uncomfortable trusting any aspect of the care being provided. To compound the experience, the billing felt excessive and disproportionate to the quality of care and communication I received, leaving me with serious concerns about priorities at this practice. I left feeling stressed, unheard, and shaken by how poorly I was treated for simply advocating for myself. Patients who value evidence-based medicine, respectful communication, and being treated with basic dignity should think very carefully before scheduling here.

Started my weight loss journey about a year ago. This was my first real attempt and I have learned…read moreso much throughout the process. With healthier eating habits, some exercise and weight loss medications, I have lost 35lbs. Dr. A and her staff were by my side the entire time, they really want you to succeed. I can't say enough about my weight loss experience. I'm so happy and healthier. Thanks Doc!

if you, yourself, are committed to getting better, they are committed to help! If you put the work…read morein they will be with you every step of the way! Non judgmental. They literally, and genuinely just want to help. When they say they care, they mean it! Hands down the best counseling I have ever received! Great facility. Great location. They have some of the best counselors in Columbus. If you struggle with any type of addiction or substance abuse I would HIGHLY recommend giving Ray of Hope a chance. I've been with them all of 2024 and I can personally say my life would not be the same without their help. I completed the IOP program at the beginning of the year and still meet with the Wonderful Miss Lesley on a weekly basis. Thank you to all the staff at Ray of Hope for all your continued help and support!

The building is really nice, the staff is even nicer. I didn't have a great experience because of…read moremy mental health issue. However, I probably should've done a PHP not an IOP. Whatever that really means. It's little bit of time difference... I would say that the individual therapy isn't as good as the group therapy and in person is better than online. The quality was excellent except for they call the police instead of the ambulance when I had a crisis... that's all I can say due to game stoppers/gang stalkers.

This was my first experience with anything mental health-ish. I have to say almost all the staff…read morewas very nice. I probably got helped, my depression was/is situational, not chronic, so it's hard to tell. BUT this place is run terribly. I got charged $3200 A DAY, when the average place is 740-2000 a day. For this price: *The food was yuck. Out of 6 days, 3 meals a day, they had maybe 5 good meals. And I am not picky. The ones that were lived on cereal. *They don't even give you a plastic knife, but sometimes serve chicken breasts or a pork chop? I ate with my fingers. Come on, people, did you ever hear of a cook book? There are recipes for cut up meat! *The cafeteria was filthy. I actually asked for a cloth and wiped the tables down. And the same stuff was on the floor day after day. I think they are under staffed. The food line took so long that the last people only had about 15 minutes to eat. *The rest of the place was very dirty too. One big clump of hair was out in the main atrium for 4 days at least. I took a used towel, wet it and wiped our room all along the walls where you could see the dust piled up. *We had the overflow from the detox ward and the psych ward. There were some really crazy people. Which is scary when both men and women are in there and you can't lock your doors. *My roommate went to bed early one evening. When I came in about 11:00pm I was standing by my bed in the dark, in T shirt and undies when the door opens and a GUY and girl start to come in, shining a flashlight at me. He backs out and she says "There's going to be a guy coming in." No, he ALREADY was in. So they come in and spend 8-10 minutes shining a black light all over everything. They woke up my roommate, who was sleep deprived. Why couldn't that have been done at 8:00 or 9:00? And check first, before a guy comes into girls' rooms! *There were no balls or sports equipment, besides about 30 of those baskets with a handle (like lacrosse sort of) and a broken whiffle ball. $3200 a day and no football, volleyball, a ball for 4 square, chalk to draw hopscotch, nerf balls, hula hoops. The pictures show treadmills and exercise equipment. Nope. Never saw any. *30 minutes for visits?! Twice a week?! When some people drive an hour or more to visit? * The place has a very high ceiling so sound echoes. If you are in rooms close to the TV it is impossible to sleep before 11:00pm. White noise would help but the heater/AC only runs every 20 minutes and just when you are getting soothed to sleep it shuts off. And when they come in to check on you every 15 minutes the opening and closing of the door wakes you up. How about curtains in front of every door? *I was really pressured to stay a couple days longer. They even told me I could be taken to court! I was not in my room, curled up in a ball. I could name everybody there and was at therapy and walking laps and doing puzzles, etc. But when I saw how much they charged I understood why they wanted me to stay! I really hope they work on the cleanliness of the place, and the food.

If I could give this place zero stars I would. The front desk needs major improvement with their…read morecustomer service skills. Even though we had a family member within this facility, making us worry by not giving pertinent information about our family member made us worry. The tone and words said not only to me and my mom but literally cussing out our family member is egregious and disrespectful. The front desk attendees create the entire vibe of the facility and being disrespectful to people doesn't cut it. I'm grateful for the care that was given.