1. Dover Saddlery

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    Aiken, SC

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    Dover Saddlery

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    3 years ago

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    Sally Beauty

    Sally Beauty

    2.0
    (4 reviews)
    1.0 mi

    I've been going to this Sally's on Whiskey Rd in Aiken for over 4yrs and it's always a pleasant…read moreexperience. Went today and started off okay, saw sign saying by 4 products for $20. New staff, new management, never seen any of these ladies before. The Clerk reiterated the sale and I pointed out that I didn't know what products it applied to, I only saw one label when I first came in. Nothing in the store on any of the shelves were labeled, with the sale, NOTHING!!! The Clerk pulled out a list of products and went through them, at least 4 pages with numerous product. I was all in!!!!! She recommended a particular product that the sale did apply to. She took the time and explained how, why when to use, where and etc. about this product. She explained to me which sizes the sale applied to and so on. 45 minutes later we are ready to check out. I have 8 items of this particular products, along with other items and the total is well over $100. The sale price doesn't ring up.... She says oh hold on I'll get my supervisor cause it shows sale, but it's not changing. Supervisor comes and says are you sure it's on sale? She says yeah, it's here on the list. She pulls out the 4 page sheet and flips the pages and points to the product. The Supervisor says we'll some stuff did drop off last night. We all are standing there looking at each other. The Supervisor then says "Sorry". I ask her so how am I supposed to know what applies? Just pick something bring it here and check the price. She tells me yes, cause they are not labeled, they haven't labeled them they are in the back or something to that affect. I say thank you, that's ok I'm good and I leave!

    You can always fine what products you need. Staff is super here. Store is very clean and neat…read more Large variety to pick from. Thanks, A

    Custom Saddlery

    Custom Saddlery

    2.5
    (11 reviews)
    5.4 mi

    Outstanding customer service. Everyone at Custom/Aviar really cared about finding my horse and me…read morethe perfect fit. I love the bling options as well. Highly, highly recommend! I love my Custom saddle!

    Customer service absolutely horrific…read more I purchased a saddle from Custom Saddlery/Aviar with the expectation of proper service and support. Unfortunately, the experience has been extremely disappointing. The fitter Josh Shoemaker left the saddle too wide on purpose thinking my horse would grow wider, that isnt a proper fit from day one, which it took time for my horse to show signs of something was wrong. So I contacted him again with my concerns and peoblems. He came out another time and was never able to get the saddle right. Even though I paid for these fittings,(over $500) the issues with the saddle remained unresolved. He refused a refund for these failed fittings and said he was trying to save me money by having it too wide. I contacted the company with the issues and proof. When I tried to schedule with another fitter recommended by the company, they canceled my appointment behind the scenes without notifying me, leaving me completely without service. To make matters worse, one of their own fitters had promised me in writing that my purchase included two free panels -- yet I have never received them or got information on the diffrent panels. I've been stonewalled at every step and denied access to any fitter who could actually help. You cant get these panels anywhere besides through them. The quality of the fitter service is unacceptable, and the company's refusal to honor written promises or allow me access to another qualified representative has left me with a very expensive saddle that cannot be properly fitted to my horse. Buyers should be aware of these issues before investing in this brand. So Im out over $6500 and have a useless saddle.

    Dover Saddlery - horsequipment - Updated July 2026

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