The Downey branch of the Internal Services Department (ISD) is the hub for centralized Information…read moreTechnology services in Los Angeles County.

I had a great experience with the people who ACTUALLY WORK at SSI. It went smoothly. The security…read moreguy is also nice. However, two security ladies are rude; they are middle-aged, and one appears to be in her early 60s, so please keep these disrespectful "low-class security guards" in your head. These women are so lazy that they would rather waste their breath and sound dumb than get up and unlock a bathroom. My dad and I came from the courthouse, and we were told to go to Social Security; however, we didn't know we had to book by appointment. My dad had to use the restroom, which so happened to be very close to the entrance. The one in her late 40's or 50s started whistling for about 10 seconds; we were confused at first because (why can't a decent or educated person use their words to grab someone's attention), so we walked to her desk, and she gave us attitude, asking various questions like, "Why didn't you go to the courthouse" over and over again as she is making mockery faces thinking she knows better. Keep in mind the courthouse is about a 15-minute walk and a 15-minute drive from the building, and these are the furthest apart; the library is closer to the courthouse. My point is that's enough time for someone not to be able to go. Plus, your desk is about 20 meters from the entrance. Then the 60-year-old butts her way in, basically copying her coworker, thinking she's helping HER. She does end up opening the door. Then asks me rudely if I needed to go. Like, come on, all you had to do was get your a## up. When I finally came for my appointment two weeks later, the 60-year-old was giving me a hard time again. For a different reason, now all she had to do this time was direct me, which was only a few steps to the sheet and say, "Fill this out". On my end, all I did was show my confirmation. End of story, like why they have to give people a hard time. For security guards, this attitude is utterly embarrassing even as human beings. The staff actually handling the social security can give customer service 1000 times better, says a lot about you as a person.

Five-Star Review for Social Security Administration…read more I've had nothing but excellent experiences with Social Security. Anytime I have questions or concerns, they are addressed promptly and professionally. The staff--whether on the phone, through the 1-800 number, or in-office--are always kind, understanding, and patient. The process is straightforward, and the website is easy to navigate. Even when speaking with an attorney or judge through Social Security-related matters, I felt heard and respected. That's a rare feeling with government agencies, and it deserves recognition. A special shout-out to the Norwalk office--they go above and beyond. Overall, Social Security provides truly outstanding service. Five stars, two thumbs up, and a big round of applause!

Ticket for no front license plate is the dumbest and stupidest thing ever. Like come on we have a…read moreplate at the back with all the info you guys need to make sure car is registered the front plate help you out in no way. You ran the plate it tell u if am update to be on the road and who own the car. Front plate ticket is stupid

Unfortunately, my experience calling the Downey Police Department's non-emergency line was very…read moredisappointing. The person who answered the phone seemed dismissive and had an attitude when I was simply trying to report a concern and ask for assistance. When an officer responded, I experienced a similar attitude, which only added more stress to an already frustrating situation. Residents reach out to the police during stressful moments because they need help or guidance. Feeling brushed off or spoken to disrespectfully only makes those situations more difficult. A little patience and professionalism would go a long way in helping the community feel supported. I hope the department takes feedback like this seriously and works toward improving how calls from the public are handled. The community deserves to feel heard and treated with respect when reaching out for assistance.

The first visit was great. A supervisor Lady saw that I was handicapped and was waiting a long…read moretime. She got me in to see a worker right away. Second time I was there, I waited 3 hours and saw all the people that I was in line with that was behind me,go ahead of me and I was left. My number never showed up on the screen and No one called out my number. I made sure I was in front of the screen and didn't even go to the bathroom of fear of missing my number. Finally, I got up to ask one of the workers by the door and and asked how far I was in the que? He told me my number was called already! I said, NO, it was NOT. I told him I watched for 3 hours in front of the screen and I was never called. He called a supervisor man to come help and he, took my number ticket and I was told to go back and sit down. I waited and waited and the supervisor never came back to me. I asked where he went and was told he said he would come back. He never did. I finally saw the sweet lady supervisor and asked her to help. She finally assured me me that she would get my number called again and to listen for it. Another 1/2 hour and finally I was called and it only took 5 minutes with a case worker. Almost 4 hours in pain as I can't sit for too long, both legs go numb and buldging discs in my lower back and neck were throbbing. I can't stand for too long either. I have a ankle impingement, and plantars fasciitis in both feet and sciatica. It was a bad day for me to wait that long . I don't know why but they have done this to a few people that was there too and I was one of them. I over heard some of the workers complaining about customers and some being rude to customers who don't speak English so well and be condescending towards them and belittling them. Such rudeness should cease. The one women who is kind, and making sure everyone is being taken care of was the supervisor . She was very understanding, spoke kindly to everyone. I know you all see some crazy people up in there but, you should do your best to speak and talk kindly towards others. Get off your cell phones and always be ready with a kind face and be helpful. Thats the job you signed up for. If you continue to complaine, maybe you should look for another job. We need a system of people who want to help others.

Helping my neighbor- needed to get him a new cal fresh application and replacement card. Got here…read moreat 11:30am- it is now 3:39pm I needed to do two other errands- and I mean NEEDED but I may not even be able to get my meds before the pharmacy closes at 5pm There is NO EXCUSE He did his interview 45 minutes ago, still waiting for the card Why does it take SIX HOURS to do this?

I came here as they opened at 8. This is the best county building in the whole LA. I done been to…read moreall of em. There is always gone be hoodrats and homeless folk but staff is very helpful. Everything is high tech now which makes everything quicker.

Maria is horrible customer service , and chewing gum so loud at the window while attending the…read morepeople who are in need of help. Jan 2nd, 2026 . Window #7 @12:00pm .

It is crazy to me that the rules are not posted anywhere for parents to see. They change every…read moretime you call and speak to someone. I asked for a copy of the rules and they said that they went over them with the minor child. How is a parent supposed to know when to visit or when to call if we can't talk to the minor child? If it weren't for a review written here, I wouldn't know the correct visitation policies. I still do not know the phone call policies.

Absolutely awful establishment…read more There have been multiple instances where the juveniles OVERDOSED. Very restrictive workplace. They treat the employees like they're the ones that are locked up not even allowed to walk through the parking lot.

I have never complimented any government agency I have ever been to . The stress , frustration and…read morealways feeling your going to battle . Josephina was fantastic. She went out of her way to help and is more organized than the attorney. Thank you for making it all happen . Shout out to Carlos too who has a patient and kind attitude.

The gentleman in the lobby who was checking people in was extremely helpful and really made my…read moreexperience a great one. I didn't catch his name, but he went above and beyond--not just for me, but for my father and several others I saw come in as well. The cashier was also very kind and professional, which made everything smooth from start to finish. All in all, it was a great experience. Thank you!

This office is full of professional, kind, and informative individuals…read more The work they do is important and they worked with me to help resolve my issues. MS. Day and the intake team including the security made me feel heard, safe and they were helpful. Thanks to them all

They were so rude and judgmental. They did not help me at all. Bryan specifically smirked in our…read morefaces while we tried to describe our situation. When we asked for a supervisor, he stood right behind her the entire time. When we told her we wanted to work with someone else, she ignored us and sent him back. We left crying after feeling like trash.