Great car storage and "man cave." Fun rec room for those not into working on cars. This place is…read morespotless.

From the owner: The Place is the first facility to offer private storage condominium suites for active use in the…read moreSt. Louis area. These customizable condominium suites offer security and a country club feel for your Classic and Exotic Cars, RV's, Boats or other Collections. Build your dream suite to suit your passion. Specialties: private storage, flex storage, storage condos, storage suites

If I could give 10 stars, I would! Steven & Rogers were our move crew, Karen helped with payment…read moreand scheduling. Everyone was accommodating with the weather, the locations (2 apartments in opposite sides of town into a house), and everything in between! We will definitely be using them again. Communication Customer service Willingness to help, even though an item wasn't on their inventory list

Excellent service from a local, more reasonably priced business…read more Talk directly to the local office without going through an out-of-town screening process. Highly recommend this moving business.

Josh and Nicole were very knowledgeable and friendly. You can tell the owners focus on customer…read moreservice by hiring good quality people! Thank you for making the storage easier. Keeley

These guys are great! Friendly and helpful staff. The facility is very clean and great options as…read morewell had to increase our storage. On my 4th year here.

Gail was very friendly and helpful. The grounds and units are extremely well kept and clean…read more Highly Recommended.

Clean, well-run storage. I have a 10x10 and am pleased with the service. Well-lit and dry unit…read more Gail is friendly and always helpful. Highly recommend.

The customer service, cleanliness of the unit and ease of use of getting in and out of unit was…read moreexcellent.

Great customer service! Joe in particular, was very nice and helpful!…read more He helped me take care of a security issue from long distance .

The Public Storage website states my rent to be $124 for my unit. Public Storage sent me an email…read morestating my rent will be $170 starting tomorrow. No reason for the change. The facility has had the large vehicle entrance door inoperative for more than two months. There is virtually no way to bring a large truck or trailer into the site. They also have only two carts for use inside. Of course, they do not provide any adjustment for such a huge inconvenience. Find a different storage facility which does not arbitrarily make massive increases in rent while not maintaining the site.

Very disappointed that I selected Public Storage at the Chesterfield location. The property…read moremanagers are rarely on-site during business hours, if you have any issues. Customer service is almost impossible to reach by phone for support. I leased a large unit on the second floor. At the time there were pallets available to help move contents. These have disappeared and I am told will not be replaced. Last time I was there early afternoon on a Friday, a gentleman wanted to lease a new unit but no one on site to help. I told him my frustrations and would not recommend! Also, when I signed up told them that I did not need the insurance, as I had my own through State Farm. I continue to be charged the additional $15 / month for their insurance and cannot contact anyone to help. They say everything needs to be done through the Public Storage app. I could not find a way to correct through the app and finally was able to correct through website. If you call customer service and IF someone answers, they transfer you to another department, where no one answers.

Fabulous customer service, beyond anything I could have expected. With everything about my move in…read moreplace, there was a problem with my license. I was extremely upset (not at the service people) because the problem would push the date of the move back at least a week, probably two or more. One of the service reps was on the phone to the manager and had the problem cleared and my move remained on schedule. The following day the trailer was being attached to my car when it was discovered that my trailer hitch had been installed for a bike rack so the appropriate electrical work for the brake and turn signal lights had never been done. Since I'd never used the hitch or pulled a trailer before, this was another problem and, again, their customer service was outstanding. I was ready to go within a short time and I could have hugged them all for being so supportive and helpful. The manager, Robin, made everything work for me and I will forever be grateful for their efforts on my behalf. This move was especially stressful and they made it work. Thank you sooo much, Robin and crew!

The whole staff could not have been more professional with a very caring attitude at a very…read morestressful time making a major move.

They force rental insurance even when you have it, saying that you can cancel because it is "free"…read morewhen you sign up. But then they start charging you almost $20/mo for the insurance and the only way to cancel is to come in person and cancel. Even though you can sign up and move in COMPLETELY online. This makes no sense. I work during their business hours so I have to leave work in the middle of the day just to go in for a signature? That screams scam and it really seems like something that will eventually get in to the courts to decide if that was a shady business process. The rates go up and when you call to question it, and question cancelling the insurance, they are so extremely rude on the phone. I work in sales, I understand customer service. You can tell they get paid whether they are good or bad, because it was never a good experience when I spoke to someone on the phone. You also can never find a cart. Apparently people were keeping them in their storage units (at least that is what I was told). But perhaps if they had more than one per LARGE building, people wouldn't keep them in their units?? Plus, find a way to keep track of them instead of completely making them inaccessible to people who are in the far back of the building and on the third floor... ugh. It's a clean building, but outside of that, I have already told my friends to never rent from them. Their app that is supposed to open gates and things never seems to work, and twice I have felt locked in the gate because I couldn't get it to open. I've rented plenty of storage units in my life and this has hands down been the worst storage experience of my life.

This location itself is fine. But the corporate part of Public Storage is awful. All they do is…read moreoffer you a good price when you first sign up and then proceed to randomly increase the monthly rates once you are in. Their customer service is useless and not helpful in anyway. I'm going to look to clear out my storage unit as soon as I can.