rent increased 33% in less than three years...not acceptable...do not rent storage space from this…read morecompany - you will regret it

Really just awful on a galactic scale. I have had a storage unit there for several years, then…read morePublic Storage bought the facility. Six months later, they increased the rent on the 10x10 space from $113 to $149 per month (almost 32%). I called and asked why such a severe increase. The woman was very polite and said she would file to put in for an adjustment based on my feedback. I got the reply a day or two later. They had generously discounted my rate from $149 to $148/month. Yes, 1 dollar. More insulting than a simple "No". But then 5 months later, they send me a notice that my rent is increasing to $200/month. That's right, folks, a 77% increase in 12 months. I happened to bump into the guy in the adjacent stall and asked what he pays. $131/month. I asked did you just move in? No, I have been here for years. I checked their website and they are renting the same size for $127/month on an Internet special. So, I call in and they tell me "No, you cannot have that rate unless you move out for a week". I say, well then I'll just have my wife rent a unit. She replied "No, that won't work, it applies to your whole family". No, I'm not making any of this up. Now if I read this, I'd think the guy was a pain in the neck and they just want him out. Nope. I rarely went there and haven't interacted with any staff on premise in at least 18 months. My payments post to my credit card on autopay so never been late. I'm at a loss. I guess they are more profitable by churning renters than keeping people who just stay and pay year in and year out. My advice: Avoid these guys like the plague! I really still feel it's surreal and just unbelievable.

Rented a unit over a year ago. second floor. Very clean facility. Very good manager. Really great…read moreexperience. About three months ago, the elevator in the building stopped working. Still not fixed. Apparently management hasn't decided if and how to fix it. We have been trying to move out of the unit for over two months. Manager keeps blaming management. They keep charging rent. They offered to discount the rent for a month. But that doesn't solve my problem. I can't carry heavy loads down a flight of stairs. Would not have rented the unit if i had to do so. Wish Vinnie were still there, but he probably saw the writing on the wall. Not sure what's wrong with management but if you offer a service for money, then you should provide the service. Don't make your customers suffer. Hopefully lousy reviews will get someone's attention.

Update to a prior review, someone in social media for Extra Space Storage responded with a request…read moreto call an 800 number. When I did, I was re-routed to the local store manager. She listened to me remind her of the three month old service elevator issue, told me that a one month credit was all that the company was willing to offer. When I informed her that I would be cancelling this month's credit card payment, she threatened me with collection. When I informed her not to do that or face a consumer lawsuit, she hung up on me. DO NOT RENT STORAGE from this facility. Whatever is wrong with them, they are not going to fix it by threatening their own customers and treating them like they are the important part of the equation. If ANYONE who works at the corporate office is interested in understanding the problem, look me up and reach out. You will be embarassed by the people supporting your brand, and you should do something about immediately.

I had an excellent experience today getting a hitch installed. The staff is friendly and…read moreprofessional. While I waited, several employees greeted me and asked if I'd been helped. Impressed with how clean and organized the store is too. James, installer, was friendly and efficient. He got my vehicle in on scheduled appt time and completed it as promised. Definitely recommend this location! Thank you!

These guys were awesome. I called Friday and I was able to rent a 20 foot truck for the next day!…read moreThey're estimates for prices were on point, were responsive and more than flexible with my questions and time, and I don't think I spent more than 20 minutes at the store overall. Fast, friendly, and would gladly recommend anyone to use their services. Thank you

The manager at Public Storage is superior. She is efficient, professional, knowledgeable of how…read moreher operation works. She is most helpful in finding out what size space you need for your storage and getting you the best price. She is a kind, caring person. However, upper management seems to be focused only on the price rather than customer loyalty. I was in the unit six months and the price was raised. Not a good way to do business.

If there is a way to give them no stars I would have. I…read morewanted to cancel the service for lack of support, increasing fees without notices or improvements. I went there on multiple occasions and called a few times without any replies. I left voice messages to manager but no reply. I had emptied the unit and cleaned it. I called the main number finally someone answered and instead of addressing issues asked for the month payment. I informed them I had been out and won't be paying for something I haven't used. Instead of addressing my issues they hit me with a cleaning fee. I left the unit cleaner than I got it! AWFUL company and place!

We had a great experience with Moving America. They were professional, worked quickly and took good…read morecare of our furniture and boxes. They made what can be a stressful experience go very smoothly and for a great price. Definitely recommend them!

I cannot put enough words to appreciate services provided by Moving America. I have used them six…read moretimes and all of them were amazing experiences. They moved our household goods from storage to a two trailers destined for out of state move. As always, the job was done flawless by the team. Tyler, Colby, Troy worked hard under Nathan's leadership and moved everything to two trailers. They were extremely professional and pleasant. Kyle Meyer, the owner of MA also visited to ensure smooth loading. I have known him over a decade. He is the ultimate comsummate professional and it is not an accolade I lightly bestow upon him. Kyle's strong leadership skills are evidenced by the outstanding team work for him. MA is your best choice if you are planning any move. I feel very fortunate to know them.

If you're looking for a safe, convenient, and affordable storage unit look no further…read more I was in need of storing a few items and only needed a small unit for my items. I arrived at EZ storage and Gregory (manager) was able to provide me a unit. These units are all indoors and climate controlled. You need a special code to get through the gate/garage and your unit is inside. It's a drive-thru unit and so you drive your car in and then unload and take the elevator up. They provide carts for easy transport. Before I committed to the unit, Gregory brought me through the building and showed me the size of the unit and talked to me about the cost per month. Right now they are running a special so I was able to get 3 months for half price. I assume they have specials often so be sure you check. Gregory told me he lives on site with his dog so if there is ever anything going on he'll know about it. There are also multiple cameras around the property and inside the building. I'm really glad this storage facility exists. It's exactly what I was looking for!

We needed storage quickly and their website was informative and up to date and I had a good feeling…read moreright from the start. My initial call with questions reinforced that they were professional, friendly and took pride in their place. Move-in was easy and having access to their moving truck ( at a reasonable price!), made it all work - and we had coordinated everything from NY just a short time prior to arrival. They have lots of carts to use, easy drive in access to drop off stuff and cart it up to your unit, and clean, auto-lit corridors and storage units. We kept the unit over 2 years and there were a few times we were late on payments and they didn't treat you like a deadbeat - they just reminded you and we paid right away. I cannot think of one negative thing, and I am a pretty harsh grader - I don't just give away 5 stars to everyone.