I cannot recommend Take 5 enough! When my partner and I first pulled up, an employee named Jose…read morebrought us waters and let us know it would be a bit of a wait. It turned out to be no more than 5 minutes before they got us in, and they immediately got to work. Jose and Sorren talked us through the entire process, and made it all simple to understand. The whole thing took less than 30 minutes, and they did way more than just our oil change! They added transmission fluid, coolant, filled our tires, and cleaned our window! I will absolutely be coming here for the rest of my time in Pullman, and will recommend it to anyone who needs an oil change.

I want to preface this by saying we had a great experience with our Jeep Liberty and that was a…read moretrial run for our Ford F350 because I know it's not going to be the usual vehicle, but sometimes I just don't want to crawl under the truck and do it myself. I pulled up to Take 5 on a Thursday afternoon and all 3 bays were open with people waiting for a car in all of them. After pulling around the building I went to back and fill to easily make the turn into the middle bay (dually means I can't really be turning after I go through the bay door) and the guy who would be taking down all my information attempted to walk up to the drivers door in the middle of this. After the second back up so I was ready to pull in, I rolled the window down. He was friendly and greeted me, but made me feel rushed despite no one else being there. He asked me for the odometer reading and I gave it to him but he fumbled the numbers because he wasn't ready, which was odd but not a big deal. During this interaction and before I ever entered the bay, I asked if they had full synthetic 15W40 as I'd like their Mobil 1 FS oil change option, and he assured me they "probably did, either rotel or Mobil 1." Then, he said "ok and we'll have you in the middle bay today." Again just weird, but ok... and I'm not loving the dismissal and non-answer. So after entering the shop and before anything had been touched I asked again, do you have the Mobil 1 Full Synthetic as I would really not like Rotel. He dismissed me again and asked for name, etc so he could fill out his screen. Now the oil was being drained. Turns out, they don't carry Mobil 1 FS for 15W40!!! Which is the normal oil for most diesels. And after he punched everything into his computer I was asked if I knew what weight for this truck so not only were my questions dismissed but blatantly disregarded. Oil is out of the car already now and to their credit, the guys start trying to come up with a solution. In the midst of all this, I told the short guy who was basically in charge of the communication this whole time (and I really am sorry for not getting his name) that I have an aftermarket air filter, I know it needs replaced and I'm doing that myself tonight -- please don't even touch it or worry about it. He relays to the guy working on the vehicle that yeah she said we're replacing it. That guy comes up and asks "uh, it says you have a ram air filter?" ....Yeah, I know, I said DON'T touch it, I'm replacing it myself. As they start to problem solve, the shorter guy again comes over and goes "don't worry, we'll call O'Reilly's and have it here in 5 minutes." I tell him that they don't carry the Mobil 1 full synthetic for 15W40, I know that, but any FS will do I would just really not like Rotel and I thought that'd been made clear but the oil is drained now so here we are. The guy apparently disregarded and didn't relay this AGAIN, because another guy goes to fetch the oil from O'Reilly's himself and finds they don't have Mobil 1. Shocker, really. At this point they want me gone and, before the short guy comes to talk to me, they begin to fill the oil filter with Rotel FS 15W40. The guy lets me know that that's what they're going to do is change my oil with the Rotel. Now, at this point I've seen it poured into the filter and make its way under the car -- I clarify it's full synthetic at least and he says yes, so I said I guess that's fine. At this point it's already in the vehicle. So, did I technically consent to the Rotel after being disregarded five other times? Yeah, I guess. Clean Rotel is probably better than dirty Mobil1 and I won't dispute that. And I'll be beating myself up for not standing up for myself more but at a certain point it becomes tiresome to have everything you say completely ignored. The fact remains that I was recommending this place to everyone after our experience a couple weeks ago but in one fail swoop they've made it so that I'll never return. Women of Pullman, I was really hoping this place would be different but I guess here's your notice to be wary...

On June 21, 2023, I requested an oil change service, which came with complimentary inspections…read more This isn't the first time I've gotten a loose reinstallation for my engine air filter! They inspected it and asked if I wanted to replace the filter to which I said no. They were busy that day, and clearly didn't bother putting my filter's parts back properly! I will never go here again or any Jiffy Lube locations. Correction from my last review: I meant to say "reinstallation for my engine air filter", not "reinstallation for my cabin air filter".

Rip off. I just got a $22 off coupon and they charge $109 for an oil change. Other places charge…read morefar less. Corporate chain store rip off company with no empathy for common working people.

I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

Just reviewing the gas station. They also have a mechanic shop that does small work like oil…read morechanges or tire rotation. Maybe more but I can't vouch to that so I would call or check their online Facebook page. Chevron gas outside and a touch-less car wash. A few parking spaces but nothing wild. Generally you pull in to fill up or hit the convenience store and leave. Can be a problem potentially for graduation, game, or parent weekends but this part of Pullman doesn't see a lot of traffic. Inside the store has the essentials. Alcohol. Cigarettes. Snacks and all the usual drinks you'd expect anywhere else. You can purchase lotto tickets and "put twenty dollars on pump ten" if that's your style. Some hot food but it's certainly questionable. Give the other reviews a view. Works in a pinch but it's not a brand new station. Just some nice people and depending on the day the cheapest gas in town.

So this is a review on the oil shop not the mart but as I sit in the waiting room while my car is…read moregetting an oil change the 2 gentleman working today can be heard through the window quite regularly complaining and cursing up a storm about something. I'm not sure what their beef was but the cursing was out of control for being in ear shot of customers. What if I had kids with me? That's my only complaint the oil change itself went fine. Just unprofessional workers today. If it's any consolation this is the first time I have experienced this which is why I gave it an ok rating vs bad.

We had an excellent experience with Hive and are so grateful for their help. We were driving from…read moreWenatchee to Pullman to have our dog seen at WSU Veterinary Teaching Hospital when we hit a bird, and all of our vehicle's warning lights came on. We were worried about whether it would be safe to continue driving and make it home. Hive was able to get us in right away, quickly assess what was going on, and reassure us that the vehicle was safe to drive. Everyone was incredibly friendly, kind, and understanding of our stressful situation and time crunch. I would highly recommend Hive and would absolutely go to them in the future for any automotive needs.

LOL at this repair shop. First off, they are extremely overpriced. I feel like an idiot getting…read morefixes on my car here. I spent over $4,000 for a new power steering pump, alignment, and they somehow found that my steering was still not straight (even though it was not an issue before) so they called me and told me everything they needed to do. Since I travel for work 5 days a week, I felt I had no choice but to let them continue and finish the service. When I brought the final cost and services to a different auto repair shop, they felt so bad for me for spending the money I did. That's when I knew I made a big, big mistake. They also don't have an issue pressuring you into making sure they get to work on your car. They want to overcharge and take advantage of people who have little to no car maintenance experience. They also take too long to get simple repairs done. I had my car dropped off for the above service. During that time, I needed to get a rental because they didn't have any loaner cars available (according to them). They promised me it would only take 2 days. I called every day for 4 days and then they changed the pick up day/time for the following day. Finally was ready. BUT WAIT! THERE'S MORE!! I drove about 5 miles and started hearing noises as I drove on the main road. I took it back and they said my struts were worn out and they needed to be replaced. I asked them how did they not catch that during my initial service? They told me they didn't hear anything during the test drive and they didn't do anything to those parts of the car. BULLCRAP! They did a wheel alignment (or did they?). I took it to Les Schwab and they said my struts were fine that they were just loose and they did what they did for free and sent me on my way. My assumption for that is they want to take their sweet a$$ time so they can charge more for labor costs. So many issues with this crap auto repair company. I encourage anyone who is thinking of getting services done here to go elsewhere. Literally anywhere else in Moscow or Pullman. Heck, travel to Spokane/CDA if you have to. It will save you so much time, money and frustrations!

I'd give 4.5 stars if I could…read more The Good: 1. I feel Evergreen has put more effort into communication than most. I have above average tools and mechanic knowledge, but I don't have much time. I like to understand, more than most, what is being done and why. They have always taken pictures and even videos showing me exactly what the issue is. I have appreciated this. 2. They have worked with me when I bring in my own tires and parts. Some other shops have been less than ecstatic when I have pre-purchased the replacement tires or parts. 3. Evergreen has done well combining labor totals; for example when two things need to be done, but half of one job is done by another... ie. if it takes an hr to pull everything apart and two different items need to be replaced once apart, they have not charged me twice for the same first hr of work. Some shops don't pay attention and total up shop hrs for all work regardless. (usually they are charging from a predetermined amount, and if they don't manually tell the computer to adjust, the computer won't know to adjust. for the two similar jobs.) 4. Fletcher working the counter has always been positive, and had things in order. 5. In my experience they've had better than average knowledge of lifted vehicles. The Bad: 1. In my experience they cost more than other similar shops in the area. Other: 1.Not everything has been perfect, I had 35" tires balanced pretty poorly, massive wobble at most speeds, but when I brought the truck back they took care of the issue quickly and did not recharge me for the re-balance. 2. They looked at, but would not work on my supercharged e46 M3. They referred me to PDQ in Lewiston as they felt they were unqualified. I actually appreciated this. I want things done well and like to know I can trust them to tell me before they get into something they can not correctly remedy.

Highly recommend! I had a regular oil change service, the price is amazing compared to other shops…read morein the area, as well as having a friendly front desk staff member. I paid only $75 for my older 2004 car's oil change. I really recommend coming here for the price, friendly and knowledgeable staff, and quick service.

Avoid. Quoted $700 to replace a water pump. Seemed on the high side. Once I dropped the pickup…read moreoff, the price increased the price to $1200 to replace two hoses and a belt. When I said let's stick with the original quote they refused to do the work.

I had my car serviced here for the second time this month. Turbo hose was disconnected, and I ran…read moremy oil too low. While it is comparatively expensive, South Grand Auto has correctly identified and fixed the issues with my car both times. Michelle does a great job keeping customers informed throughout the process. Thank you for the shuttle and quality service.

Honestly the best Jiffy I have been to in the entire state of Idaho. Very friendly and fast…read moreservice. Would highly recommend coming to this exact location.

4/17/25 I had a 10/10 experience here, the employees were so wonderful, accommodating and treated…read moreme so nicely. I'm not from the area and I came to them with a weird sound coming from my front passenger tire, they examined everything and had me on my way within the hour. It turned out to be a rock jammed in my break pad, they took off my tire and fixed everything for super cheap! They were friendly, amazing customer service and they seem to truly care about people who come to them, 10/10 would recommend this place to anyone who needs help in the area!

Was traveling and got an oil change for a good price. They were super friendly and quick…read more Comfortable waiting room. The next day my check engine light went on (not related to my oil change). I called last minute and they were able to get me in immediately and quickly assess the issue. Ultimately found out it was a warranty issue and took it to the dealer for repair, but would have full confidence if Weber were to make the repair.

Erber Auto has always been honest and eager to help their customers. If you have them examine your…read morecar, instead of just telling you to get every potential repair, they will tell you how urgent it is. I have saved money through them that way. They have also massively improved their customer service/organization as a business, so I respect them for their growth.