Thank you Paul! There's a reason this company has been around as many years as it has. Paul went out of his way. We moved into The Manhattan. This place has everything. What more could you want. With an amazing gym, roof top pool. We love it here! read more

Long story short: This company is disorganized, unprofessional, and unresponsive once they have your money. Our interactions with this company (aka Downtown KC Property Management) started out well. We looked at an apartment in the Manhattan with a very nice lady. We then left for a week long trip abroad, and asked her to email us about the status of our application. We emailed a few times, and then she suddenly stopped. When we came home, I called the office to find out that she had been fired. No one else had bothered to notify us or take over our account! I had a lot of trouble getting the remaining staff to return my calls and answer my questions. I would get contradictory answers or sometimes they would claim the computer was down and they couldn't look anything up for me. We did take the apartment, and that was fine until we decided to move out. We had paid a $200 non refundable pet deposit. One employee told us this included cleaning...turns out it did not and they charged us $150 for cleaning a studio apartment! Ridiculous and should have been declared at lease signing. Now it is two months later and we still have not received the remainder of our deposit. Called twice...first time the computer was down so they said yeah, yeah, it's coming. The second time they realized that there was no forwarding address so the check could not be generated. Did it occur to them to call us and tell us that? Of course not! Now it's two weeks since that second call and still no check... read more

The Owner is AWFUL! STAY AWAY AND PUT HIM OUT OF BUSINESS!!! Teach all apartment/condo associations a lesson. WE WON'T RENT OR BUY FROM THIS BUSINESS OR ANYONE WHO HIRES DKCPM!!! From the moment I met the owner, I was disgusted. It started with him opening his office on my first day with him changing his shirt and putting on a food stained polo. This is representative of his entire business. It's sloppy and unorganized and he is inaccurate on most everything he states. Paul gave me two parking spaces. When I entered the garage to park one car, there was a car already in my space. When I spoke with Paul, he took the garage space away and said they only needed to give me one space because it was a one-bedroom. Over the course of my lease, I continued to get threatening emails and phone calls to move my car from the garage immediately. IT WAS NEVER MY CAR! I didn't have access and was forced to rent a garage space off-site in order to safely store my car. My keys didn't work. My door fob didn't work. I didn't receive a mailbox key until a month later. The internet which was included in the rent took six weeks to get from Paul. They couldn't have cared less about me. The just wanted my money. I always paid on the first of the month. Never once late. I wanted to pay online but decided not to because DKCPM CHARGES A $35 or $37 CONVENIENCE CHARGE to pay online! Are you kidding? So, I paid in BANK-CHECK not personal check every month and placed the check in the mailbox beside the security desk. On three occasions, I received a threatening notice from Paul. This was very worrying for me. Had someone stolen my check?? NO! Paul doesn't check the mailbox all the time. BUT HE STILL SENDS OUT THREATENING NOTICES!!! On one occasion, Paul disputed that I ever paid for a month and I had to get Amber (who by the way is an AWESOME security person and who should not work there! She deserved much better!) to view security tape at the desk to prove that I deposited the check. When anything happened in the building, Paul would send out these emails to all residents and place messages on the tv in the elevators threatening everyone. While you had to work to decipher what he was saying because nearly every sentence had words not spelled correctly, he always spoke in a condescending tone, even one time threatening to prosecute someone in the building for marking up some parking paint or new concrete. This was posted in public view!! Paul AND the owners of units at THE VIEW are very dog UNFRIENDLY. There are NO rules that state that dogs have to ride the freight elevator. The rules and regs only SUGGEST that when elevators are full, for pets to wait for another ride or to ride the freight elevator. My dog is extremely docile and mild mannered. Everyone comments on his behavior. On more than one occasion, Paul scolded me and others in public for riding the resident elevator and demand that we ride the freight elevator. Even a few owners would publicly yell at dog owners for riding the elevator. When I asked for the rules and regs again, this is when I discovered that there was NO REGULATION that stated we all needed to ride the freight. So demeaning! The elevators broke AT LEAST five times while I lived there in five months. I was stuck in the freight elevator TWICE. I WAS STUCK!! IT BROKE!! Paul couldn't have cared less. My unit had a broken microwave, the couch was heavily stained. The mattress made so much noise, I woke myself up anytime I moved in bed. It was so thin and I'm not kidding, the sides were all collapsing. I'm not sure how old this was or who was sleeping in it before me, but it should have been replaced 10 years ago! The bathroom toilet seat broke and I went A MONTH with no toilet seat! My deposit was returned very late. I had to call and email them back and forth 13 times. Paul had the wrong unit # written down and wouldn't release my money because he said I wasn't on the lease. He then claimed he had to pay for a stop payment because I gave him the wrong forwarding address (although he confirmed the address with me AND IT WAS RIGHT!) and then complained that I don't check my mail. When I said I had enough and would report his business, HE THREATENED TO REPORT ME AS A BAD RENTER if I chose to report him! He said I was difficult to work with, that I complained all the time and that I parked in the wrong garage spots. WRONG! I never had garage spots. I never complained until this deposit issue. I was a quiet respectful resident who always paid on time. All I expected was a clean safe unit, hassle free and convenient since I just moved to town. This was a terrible first impression of KC. Don't let DKCPM represent anyone in our city! He is an AWFUL BUSINESSMAN! The Business is a mess and continues to BREAK THE LAW! The View is not luxury as they say and everything they do is on the cheap! Stay away from this place and this business! read more

Under no circumstance should you rent any property that has anything to do with DKCPM. I cannot be more clear than that. If you are the owner of a unit and looking to use a property management company for renting it out, use anyone except this company. If you are a renter, do not rent a unit affiliated with this company. Unfortunately most people probably won't read reviews for the property management company they have to deal with until it's too late and I believe that's the only reason this company still exists. If you are smart enough to read this before you sign a lease, run away. The owner "Paul" is a rambling, belligerent, rude, unprofessional wanton. That's just who he is. I'm not sure why his parents didn't love him and he turned out this way but he is one of the strangest people I have ever had the displeasure of communicating with. He completely missed the 1990's customer service revolution. Tenants to him are nuisances and nothing else. He's also not the brightest bulb, he writes his own fake Yelp reviews with his own name (you'll notice the only 4 or 5 star reviews of which there are 2 for this company were both written by him in the hidden reviews section). You may have REALLY liked an apartment at Manhattan or The View and you may think you will never have to deal with this guy or his company because you aren't picky and the apartment probably doesn't need much maintenance so why should you care? You should care because they don't even do the most basic functions of a property management company. Basic communication and maintenance followups are a foreign concept to the owner and his employees here. Once the ink hits the paper and the lease is signed you are just a means to cash flow for this guy. If he had any business sense he would realize just by not being a dick and doing his job he would probably get 50% more renewals. On average at previous apartments I've lived in, for non-emergency maintenance requests I used to wait no more than 3 days for the maintenance to fix a problem. For this place, I can't even quote you an average because they don't care. I could write an essay on this but I won't. Instead, I will remind all current tenants with this company that you can file complaints with the Missouri Attorney's General Office of Consumer Complaints, the owner of your unit, the BBB, Signature Property Management (building management), KC Dept of Commerce or a lawyer. I can't emphasize how SPOT ON the other reviewers are about this place. The thing I can't even comprehend is that these are nice apartments with clients who have money and pay their rent and yet DKCPM treats everyone like they are doing us a favor somehow by existing. I was a quiet tenant who paid rent on time and the few times they needed to do their jobs they didn't at all and were rude about it! read more

I could not recommend ever using Downtown Kansas City Realty, LLC (official name Downtown KC Property Management LLC), a/k/a DKCPM, as a tenant or if I hired property management company if I owned property in KC. DKCPM rents a lot of units at the Manhattan and View apartment complexes in Downtown Kansas City. I have rented multiple times in a variety of cities and locations (I estimate between 15-20) and this was, by far, the worst property management experience I have ever had. Below are some things that I did that helped the process and some things I would do differently: * I started to always include the owner of the DKCPM in all my emails with this company. I originally did not do this and I had a large issue with the DKCPM owner claiming agreements went on behind his back and not honoring the agreements. This took over two months and several hours of emailing to remedy. * I checked the deposit amount on the lease (usually on page one.) DKCPM put the wrong amount on my lease for three separate leases for over two years. This was not caught until I had moved out. Actually, the DKCPM owner caught this after approximately 70 days. Both the owner and I had multiple communications with each other believing my security deposit was much higher than what it was. He finally pulled the old records and I confirmed his new security deposit with old bank records. Both of us were wrong for a while on this point. * Very important - I had to become familiar with 535.300 RSMo. See the below Missouri statute. I believe this 30-day rule for returning security deposits was included on all three of my DKCPM leases (usually on page two). I did not receive the first check and/or itemized list until much later than the 30-day mark. If I had to do this over I likely would be emailing DKCPM at around the 33 day about following a statute that DKCPM included in my leases. Security deposits, limitation--return of deposit or notice of damages, when--withholding deposit, when--tenant's right to damages--security deposit defined. 535.300. 1. A landlord may not demand or receive a security deposit in excess of two months' rent. 2. Within thirty days after the date of termination of the tenancy, the landlord shall: (1) Return the full amount of the security deposit; or (2) Furnish to the tenant a written itemized list of the damages for which the security deposit or any portion thereof is withheld, along with the balance of the security deposit. The landlord shall have complied with this subsection by mailing such statement and any payment to the last known address of the tenant. http://www.moga.mo.gov/mostatutes/stathtml/53500003001.html * I created an email folder and saved emails from this company. I ended up needing these emails to confirm past statements. * I stayed persistent. It took me over 70 days to receive the final funds from DKCPM. If I was not persistent, I firmly believe I would have lost over $1,000. * After multiple months of no progress with DKCPM, I had to contact the owner of my unit to get DKCPM to settle. My owner was a wonderful person to work with and the main reason I got my money back. * I have been told their cleaning fee is $100 if an individual moves out and DKCPM must have to clean. I have heard they like to bill much more if an individual moves out and does not discuss the cleaning fee. I should have addressed this issue with the company before I moved out. Of course, this is regular cleaning and not crazy damage to the apartment that one would be responsible for. * I became familiar with the term "ordinary wear and tear excepted" when dealing with return of security deposit. Pre-moving out I should have asked DKCPM in an email what was "ordinary wear and tear excepted." http://www.moga.mo.gov/mostatutes/stathtml/53500003001.html * I contacted the Missouri Attorney General's Office, Consumer Protection about the possibility of filing a complaint. They were nice and helpful. http://ago.mo.gov/consumercomplaint.htm * I filed a complaint with Better Business Bureau. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started I had a unique experience with DKCPM email times: * I had to be ready for emails at strange times. The owner of DKCPM once sent me an email at 2:56 AM claiming I was behind on rent and that I was being sent to collections if I did not get back to him. I documented I was paying for a month in advance and this information was included on each of my rent checks. The owner blamed a software glitch. I would not use this company again. read more

Infuriatingly unprofessional. Showed us an apartment which we loved & told us to call them if we wanted it. We called 10 minutes later.. while driving home we decided it was right. But they never answered the phone or returned our calls. We submitted our applications & paid the fees, where even their website signs off with a notice that someone will contact you regarding making arrangements for the deposit within 24 hours. We didn't get any such call, so we called them. Repeatedly. Office AND cell. We then decided to just go in & drop off the security deposit only to find out that they'd rented out the apartment to someone else. They then showed us the sketchiest, ugliest apartment across the courtyard from it, which was more money. It was made up of a bunch of tiny very long narrow rooms that were useless, the floors were all slanted. It was grimey & dingy & totally unappealing, especially compared to the darling apartment across the courtyard which we thought we were securing. These people don't know how to run a business & I've clearly dodged a bullet by not signing a lease with them.. Do yourself a favor too & rent from someone else! read more

Do NOT buy or rent any properties that use this company. They are absolutely the worst company I've ever dealt with.

The property manager Paul Wickham is a horrible person. My condo walls and floors are covered in Mold. He refused to treat it, and he refused my deposit. I would never trust this company with my property nor would I ever suggest anyone to ever lease from these people. read more

DO NOT rent through them. I will tell you now that all of the workers as well as the boss are extremely unprofessional and rude. I lived in the Manhattan for one year and during that year there was a huge flooding that affected the whole building. My unit was one of the worst ones after that event. When all of the choas was occuring, every time I called the management company for help they were never helpful. They would either just lie to us, blame somebody else, or hang up the phone in the middle of conversation. No matter how many times I would call back, they ignore me and then eventually I'll use a different phone and they pick up and when they realize it is me again they hang up again! It was so frustrating because I was having so many problems with my unit and had to move out for a long time. I never actually complained about this and never demanded any sort of compensation or anything! So things went downhill just the other day when I went and picked up my deposit. Before, I was told to come on so and so date so I did and Paul (the boss) was extremely rude to me and told me to come back the next day. When I tried to contact him I was ignored and never called back no matter how many voicemails I left. Eventually I called a week later and had to demand for them to write me the check. When I picked it up I sat down with Paul and talked to him. Now here comes to good part... I just told him politely that I would like to give him some feedback over things that had frustrated me in the past year and how I felt like I was mistreated. I was very professional with him and explained everything typed above. I then went on to explain how I was disappointed when he lied to me about various things (long story) and he got extremely furious. He stood above me and said "I'm sick of you!" and proceeded to call me an "IDIOT". Right as he said that he picked up my backpack with my Macbook Pro laptop and opened the door and slammed it on the ground in the hallway out of anger, all while I was trying to explain to him that he is not professional! He proved his own point I suppose, but he could have easily broken my laptop which is very important to me because all of my schoolwork is in there. After he did that, he was in the process of calling the police on me so I just left. Please do take this review seriously, I am telling you now about what truly did happen during my year living in the Manhattan. I always paid my rent one week early, never caused a fuss even when I was forced to move out of my apartment temporarily during the flood, and the only thing that I did to offend Paul was tell him I didn't like it when he hung up on me and lied to me. He will not treat you well. read more

I moved out of my rental house three years ago and have yet to receive my security deposit back. They attempted to charge me for cleaning that they never did. At one point a sewer backed up into our basement and there was live sewage covering our basement floor. They did not answer our emergency calls and emails and didn't send a maintenance person until 24 hours later. The maintenance people they sent then said they didn't know how to fix our issue and would have to call a real plumber, taking another 48 hours. The backup occurred on a Tuesday and it wasn't fixed until Friday. The house smelled terrible due to actual sewage all over the floor. Also their staff changes frequently and without notice. So if someone you've been contacting doesn't call you back, they probably don't work there anymore. They often "don't receive" rent checks and then send out emails threatening to evict or "turn you over to collections". They will try to swindle you for all you have. I am still on their email list three years later even though I have asked to be removed. I still read the emails and feel slightly sorry for people who fell for their stories and rent from them. I cannot recommend this company under any circumstances. I did not have a good experience. If you want a laugh read the website, it's the opposite of the truth. read more