I have lived at the Seville on west 38 st. for 21 years and Ellis Real Estates has always responded…read moreimmediately to any repairs i needed. This is the best place I've ever lived. Christina

Ive been really patience and nice despite how I've been treated…read more Ive been living in their properties for around 4 months now. The first property I moved in didnt work because of the owner rules; one day i woke up to a man tiptoeing out of my kitchen. Me and my daughter was asleep on the couch. I immediately jumped and reached for my gun. In order to walk to the kitchen, he had to walk past me and my sleeping baby which didnt sit right with me. When I called Ellie's regarding this issue, some seemed apologetic & understood how badly that could have gotten while others stated it was out of their control because he was hired by the owner, which didn't sit right with me so management allowed me to transfer units. My current unit, Ive been in for around 3 months. Still managed my Ellie's. Since day 1 of move in there has been clear signs of mice & ant infestation. Ive made them aware of this day 1, sending them pictures/ videos. There are so many entryways due to amount of holes. The main one is the kitchen cabinet which also contains a ton of mold that has yet been addressed(also made them aware day 1) the cabinet has a HUGE chunk missing and it connects to the outside which is how they're getting in. Mind you, they moved me in knowing this. While inspecting the massive hole underneath the cabinet, I noticed blue bait which is more confirmation that they were aware of the infestation prior to me moving in. I found my 8 pound dog in the bathroom, eating that same blue bait. I looked under the bathroom cabinet and seen they laid some out there too. Again, confirmation that they KNEW. my final 2 strikes was seeing a mice run from my baby closet(on the SECOND FLOOR) that same day her face and eyes were so swole due to her being allergic. Then, at 7am while bathing my daughter, I seen a baby mice running from underneath my bed. Confirming the problem has now grew due to them not taking this issue seriously or making tenants aware of infestation BEFORE move in. I still have yet received a response from the property manager. The office answer every now & then but they are helpless because they have to go through management to get things done. The first week of me living here, they sent a pest guy that said he couldn't treat for the mice because it isnt his job to patch holes; he stated they will only keep coming back until they're patched by maintenance and only left 3 ant traps on the counter for me to sit out on my own. After weeks and weeks of calling about the mice again, they are wanting to send the same pest guy out who did nothing the first time. I spent the last few weeks preparing because now I am able to withhold rent: I have documented all communication on my end, all of the mice poof, ants, mold, doctor appointments, therapy documents, communication with previous tenants, etc. It's a violation to move someone into infestation especially while being aware! my 2 year old is allergic and still no empathy has been shown. No discount. No proper treatments. Rent is 1900 I decided to go up in rent to avoid things like this. it's only me & my daughter on the lease. Not me, my daughter, and a family of mice & ants . Something needs to be done! Every neighbor I have talked to, has them too which could be why Ive been ignored and treated like a nuisance. I'm not understanding why not take this serious considering there is so many airbnbs over here, my next step will be letting the guest know the area they're paying to be in is infested.

Voepel Property Management became the fourth property manager my husband and I fired - and for good…read morereason. We made the mistake of trusting them at our expense. We purchased an investment home through Bridge Turn Key (BTK) and Voepel, believing we were in good hands. The house passed inspection with no issues - a red flag we ignored. For the first six months, everything seemed fine, but we soon discovered BTK had installed the wrong HVAC system for the house's size. Voepel was initially responsive, helping coordinate repairs. But then, things took a turn. There was a plumbing issue that cost $3K. After owning the house for four years, the second-to-last group of tenants (a group of unrelated individuals in a 5-bedroom home) moved out, and Voepel returned their deposit immediately without inspection. Voepel then charged us a several thousand dollars for the tenant's damages and mess, including blinds chewed up by a tenant's pet parrot (despite a "no animals" lease clause), reinstalled light fixtures the tenants deinstalled, non-standard broken tile in the bathroom, etc. Next, Voepel placed one of their OWN employees as a tenant. She then submitted countless unnecessary repair requests, always just below the $300 homeowner approval limit. We were forced to scrutinize every monthly statement and decipher the improvements that had been requested. This whole relationship was a mess at our sole expense. Worst investment ever. Having managed many properties myself, I highly recommend you manage your own properties. We don't live in KC, hence why we trusted Voepel. There's a learning curve, but you'll do a better job than these so-called professionals.

Voepel provided property management services for me from 2020 to 2022. Everything seemed…read morefine--until it wasn't. I was told that because I didn't own at least five properties, I was being dropped from their services. However, upon further discussion, it became clear that the real issue stemmed from a fractured relationship between Voepel and the turnkey company, Bridge Turnkey, which had soured--leaving me caught in the middle. Brent Voepel, the CEO, was largely unhelpful during the transition. His emails primarily pressured me to accept a final service date without offering meaningful assistance in securing a new property manager. He recommended one company, Scudo, which didn't even operate in the area of my rental. He also suggested Home River, but they failed to follow through on a scheduled meet-and-greet call and stopped responding to emails for weeks at a time. Meanwhile, Brent and his team provided no support in communicating with other property managers and made no effort to ensure a smooth handoff. Brent offered to help me sell the property, and since finding a new property manager was proving difficult, I considered selling to avoid further hassle. His team arranged for photography for the listing, but on the same day he had been pushing as the final service date, he abruptly dropped the property from management--despite the fact that a tenant was still under lease. In other words, he agreed to sell the property but refused to continue managing it in the meantime. Fortunately, I was able to secure property management with Farhad at PMI Station, who managed my rental from 2022 to 2024. It wasn't until Farhad facilitated a smooth handoff to another property manager that I realized just how poorly Voepel had handled my transition. I understand this is just one experience, but I wanted to share my story now that I've gone through a second property management transition. If that second transition had been anything like my experience with Voepel, I probably would have sold the property.

Robin is a hidden-gem in the KC metro area. Not only is she a great agent but an excellent property…read moremanager. Her attention to detail and prompt communication help out-of-state investors immensely. Her deep knowledge of the market and a go-getter attitude makes her a valuable asset in your team. I highly recommend her!

Robin recently helped us purchase an investment property in Independence. She did a wonderful job…read morenegotiating the sale and helping us rehab and rent out the home! Robin is a great communicator, knowledgable, and a self starter. We plan on using her to purchase many more properties in the future.

I've had a great experience working with both Rob Epstein and Darren Siegel at Block & Company, as…read morea new tenant at the Country Hill Shopping Center in Lenexa, KS. Both Rob and Darren were super helpful and supportive in the process of leasing, TI buildout and opening my new shop. They provided great customer service, very professional and responsive. Great Team to partner with. Thanks Rob and Darren for your help, flexibility and support. From all of us at Team Boba Love - Bubble Tea and Snacks.

David and his team put the client's needs first and ensure an expeditious and professional…read moreexperience throughout. The consistent and thoughtful approach to solving our needs has been exceptional.

Terrible. You're being forced to opt into an unnecessary "resident benefits Package" which is…read morenothing more than a greedy cash grab from the company. Extremely shameful to utilize such unethical business practices. There's no transparency at all which is a huge red flag! Stay away!

From the owner: Our company specializes in partnering with out of state investors by providing cash flowing rental…read moreproperties with management conveniently in place.

Thank You, Rosel, for your knowledge, patience, and helpfullness in resolving a big problem I had…read morethe other day with some unforseen maintenance issues at a rental I just purchased in January. These things sometimes happen and when they do, it's reassuring to have such a capable young lady like Rosel at the controls. Renosy should be grateful for this wonderful employee! J Rogers

I had a very helpful phone call Rep Rocelyn "Rose" Ugbos. She was very efficient and pleasant.read more

I am so grateful for the smooth operation Austin has going on. He takes care of a property of mine…read morewhile I live in Los Angeles. I have no worries that all will be handled promptly. Even when renting out the units he found me great tenants.

I was purchasing a home in Kansas City from another state and started working with Austin through…read moreRedfin, which turned out to be incredibly fortunate. Austin was really great to work with! He knew the local market well, he quickly adjusted to my needs, worked with my local friend who was helping with the process, and helped me find a place that suited me perfectly. He was a great negotiator and even got the seller to repair some issues they originally were not going to. It seemed like as things came up, Austin and his team had already anticipated them and moved to take care of them. I cannot recommend him enough!

I own 3 properties in the Kansas area. The property manager from Overland Park Management has…read moremanaged them for the past 3 years.. He is professional and prompt with monthly statements. If the property needs any type of updating Overland Park Management has receipts for materials and the work done is well documented. I have shopped around and the service and price you get from them is well above other local companies. We are very happy with how our homes are kept and how well they are being maintained. I highly recommend them.

From the owner: Rental Property Management. We specialize in residential and small commercial properties. Managing…read morevarious types of investment properties from single family homes to multi-unit apartment buildings to strip malls. Our "good steward" philosophy ensures you receive diligent, professional and loyal service for years to come.

Dear Sir/Madam, On July 5, 2022 the trash dispenser for…read moreCrestview Senior Duplexes in Tulsa Oklahoma for units 402-428 was removed. This is the only unit without a trash dispenser. It has caused great inconvenience for handicap seniors in this unit section. The long distance walk to empty our trash to unit sections 100-300's is inconvenient when you have to use a walker, wheelchair and have respirator conditions.I did report this to my Community Manager who informed me to issue a grievance to the number that she provided me, 816-561-4240, which I did on July 8, 2022 at 2:17pm, CST. I left a voice message with my contact information but have failed to hear a response. I am aware that the previous "roller" trash dispenser was not according to Yarco Property code. But, it would appear the proper "code" trash dispenser would have been replaced expeditiously to assist the Senior residents for Units 402-428. Surely this is not how Yarco Property does business for the elderly. I would greatly appreciate your response in this crucial matter. I do enjoy my residence at Crestview Senior Duplexes.

The heating and cooling system. All of the bldg. Is contaminated. Black mold found by clean air,…read morethe whole bldg. Is full of mold. Would not recommend this place. I am suffering from mold toxicity, my sensitivities and breathing couldn't of been worse, I had to have one of my kids finish up cleaning it out to get things cleaned out. I am highly allergic to it, haven't recovered from it. An epidemiologist needs to go in. And their remediation person Leland is a fake. It's really, severly bad all throughout bldg.