BUYER BEWARE! I…read morebooked a trip for our anniversary and Debbie was helpful to give me some insight and recommendations. Everything was set but we had to cancel about 6 months before our trip as we relocated for work and couldn't make the trip. I called Debbie to cancel or reschedule but couldn't get a hold of her after multiple calls. I sent her a few emails requesting her help and finally got a response after she said it went to her spam folder. It took her over a month to confirm that the trip had been cancelled after "waiting for credit from the hotel". I did receive confirmation that the trip had been cancelled and to let her know what date to reschedule to. I have since tried to contact her via phone, email and Facebook messenger (also Facebook messenger her employees/associates) but I haven't received any response from Debbie. I did receive a response from one of her associates that they would pass along my message but I am still waiting for a reply. My trip has not been rebooked and I am out over $2500. I have read some other reviews and I have emails, documentation and phone records to back up my claims. All I want is to rebook my trip so that I get what I paid for and not get cheated out of money and a great trip. If Debbie reads this, please contact me . . . You have my information!!! I hope you make this right.

Booked a trip with Debbie to the Dominican Republic (which was through Vacation Express). Due to…read morethe COVID19 issues, when the trip date drew closer (May 28 fly-out) we were given the option to continue with the trip, reschedule, or cancel and receive travel vouchers for the amount paid plus $50 per person. We opted to cancel and take the vouchers. It is not almost a full month later and we still have not received the vouchers - and to make it worse Debbie does not respond to calls, texts, or emails. Which leaves us wondering what is really going on. I don't know how you can run a Travel Agency if you can even respond to your customers. I would strongly advise looking elsewhere for a travel agent - unless you are okay with being ignored and having all of your concerns go completely unanswered. I am not sure how to describe my experience but unprofessional would be too gracious. We are still out all of the $ paid for the trip and have not gotten the travel vouchers promised to us when we canceled. We even tried to dispute the charges on our credit card but that was denied because they came back with documentation stating that it was non-refundable. Stay as far away as you can!

Nice hotel in downtown Pittsburgh where friends and family would often stay when visiting us…read more The rooms are modern and clean. Good service. All-you-can-eat, free buffets are a bonus!

Bed was very comfy. Free breakfast and dinner. The waffles were ok, the biscuits amazing! The…read moremashed potato's were good. The oatmeal surprisingly not bad! Meatballs, Nachos and chips ok. The free drink was nice too :) card access for elevator and outside doors. Halls are quiet and clean. I'd come again.

I very rarely take time to write reviews…read more But, being a lifelong resident of Pittsburgh, I am aware of the difficulties in finding reliable and affordable transportation to and from the airport. I was in dire straits when my brother informed me he needed a last minute, late night ride from the PGH airport to my mom's house for the holiday. I was under the weather, and he could not secure a confirmed ride from the typical ride share companies due to the last minute and after midnight arrival. I was thrilled when my search for last minute airport transportation connected me to Reliant. Not only was George, my contact who answered a direct dial available, but also he was knowledgeable, professional, friendly and funny. I was able to secure the ride for my brother immediately, and the fare was remarkably fair! I received updates on the pickup and delivery of my sibling and feel confident that Reliant has a solid service for typical and unique transportation needs. My brother, who is a world traveler, said that George has a clean car, was on time, didn't fall asleep at the wheel, knew shortcuts, engaged in yinzer babble, and declined an additional tip as I had already settled the bill. We will definitely call upon Reliant again. Thanks George! I truly am impressed with your service.

I was looking for a car service for a funeral on 25 July. Sent a request to another company through…read moreYelp and Yelp recommended that I send the request to multiple companies. Reliant was one of those companies. The first company (Integrity) responded within an hour of the request being made on 20 July. Waited a few days and received no response from Reliant for a quote. Booked Integrity and was very happy that I did. Much to my surprise on 2 August I receive a response from George. Hi, Thank you for inquiring about Reliant. We were unavailable. Calling ahead is advisable. Thank you! Here's our company information. Reliant Transportation Service 412-716-1636 emailreservation4me@gmail.com At this point why bother responding considering both the request and the event have happened more than a week ago? Oh to have a 100% response rate on yelp is the only thing that I could surmise. Honestly, if it takes a couple of weeks to inform someone that your service is not available even after that request was driven through yelp, then perhaps you should consider deactivating the "Request A Quote" feature on Yelp. If I wanted to talk to someone to book a service, I would go back to 1985, locate a White Pages phone book, and a push button landline phone and waste a few hours.

Friendly, clean, and comfortable. They clearly strive to…read moremake guests happy. I was there for a biz conf for several days. The food (esp the taco bar and desserts) was delicious and varied. A small but noteworthy detail I appreciated? The "hot water" dispensers were actually that-- no tinge of stale coffee in any of them! Better signage for stairwells in case of either a need for emergency exit or a desire to "get more steps in" would be useful. Jordan & Deb deserve special kudos for excellent customer service.

Our stay at the Kimpton was completely overshadowed by an unacceptable experience that began the…read moremoment we arrived. When we pulled up to the hotel, we parked in an area that the front desk later confirmed was not valet parking and that we were fully permitted to use. Despite this, a man wearing a plain black shirt with no name tag, hotel logo, or other identification immediately approached us and aggressively demanded, "You need to give me your keys now." He never introduced himself, never identified himself as a hotel employee or valet attendant, and never welcomed us to the hotel. Instead, he immediately became confrontational. When I explained that I was not comfortable handing my vehicle keys to an unidentified stranger, he escalated the situation by repeatedly yelling, "Bro, bro, you're not going to disrespect me." We attempted to walk away and continue with check-in, but the harassment did not stop. After checking in, we returned outside to unload our luggage, and he immediately confronted us again. This time, he threatened that if I did not hand over my keys, "there would be consequences." No guest should ever be threatened simply for asking reasonable questions or wanting to verify the identity of someone requesting possession of their vehicle. The front desk staff later confirmed that we had parked in the correct location and acknowledged that this employee's behavior was inappropriate. While I appreciated their honesty, that did not change what had already occurred or the fact that the individual continued to work the front entrance. Unfortunately, the situation only worsened throughout the remainder of our stay. Every time we entered or exited the hotel, this valet employee continued making comments about my group to his coworkers. He would smirk, laugh, and make remarks within earshot of us, often in front of the front desk staff. Rather than feeling welcomed as paying guests, we felt uncomfortable and uneasy every time we walked through the lobby. The hostility that began upon our arrival never truly ended. As an IHG One Rewards Diamond Elite member who spends more than 200 nights each year almost exclusively at IHG properties, I have always chosen IHG because of the professionalism, hospitality, and consistency I have experienced across its brands. Unfortunately, this stay was unlike anything I have ever encountered. In all my years of traveling, I have never felt so disrespected, singled out, isolated, or unwelcome at a hotel. IHG promotes its hotels as places where every guest should feel safe, respected, and valued. That was not my experience at this property. From the moment we arrived until the day we left, I felt that our concerns were dismissed, and the behavior of this employee created an environment where we no longer felt comfortable. This was, without question, the worst hotel experience I have ever had. It has caused me to seriously reconsider my loyalty to IHG after spending hundreds of nights each year with the brand. I hope hotel management and IHG Corporate conduct a thorough investigation into this incident, address the conduct of the employee involved, and ensure that no future guest has to experience the same treatment we did.

I book tons of travel for work both domestic and international…read more We worked with Almir Rovcanin with CityLine on the reservation for a business trip and he was wonderful! Almir was responsive, kind, professional, direct, and efficient, which I greatly value. The business trip was a breeze and my bosses raved about Almir, the vehicle, safety, professionalism and level of service. I would highly recommend this service. Our company will definitely use CityLine Black Car when we go back to Pittsburgh for business!

I've been a loyal customer of CityLine Black Car for a number of years since it was founded and it…read moreis my exclusive transportation to and from the airport. I have also used the service for transportation to other events, such as enjoying the nightlife of Pittsburgh downtown. There is not a more dependable service in the Pittsburgh area that I've encountered. Whether it is a 4:30am pickup at my residence or a midnight pickup at the airport, CityLine is there. The vehicles used by the service are high quality, including BMW 7 series and luxury SUV's. The vehicles are impeccably maintained and are always sparkling clean, inside and out. The drivers are friendly, professional, and skilled at driving whatever route in Pittsburgh and beyond. I recommend this business without hesitation, whether it is for airport transportation, a special occasion, or general transportation needs. This is a VIP car service, and whether you are a VIP or not, they will treat you like one.

Great service experience. Zee was awesome in helping us with making reservation. Limo was very nice…read moreand clean. Driver was professional but friendly also. I would recommend them to anyone.

From the owner: Optimize your transportation with airport car service, party bus rentals, and group tour solutions…read morethat will change the way you feel about transportation. Our 5-star service aims to avoid time loss, increase productivity, or relaxation--your goal is our goal. We are accommodating to special requests to enhance every occasion into one you can appreciate. Open 24/7, available on short notice for no-wait transportation, and have chauffeurs that are well-familiarized with the surround area. We offer group travel packages, private aviation transportation deals, and much more! Give us the chance to show you what limo service is supposed to be like! Limousine Service Airport Transfer Corporate Transportation Special Occasions Private Aviation Transportation Wedding Transportation Limo Bus Service

A beautiful historic property with lots of space for gathering…read more We were hear over the weekend for a wedding and took advantage of the many spaces to gather on the lobby level, the pub and the grand ballroom on the 17th floor. Service was overall good at each venue. The lobby restaurant didnt open until 5pm. However the pub was able to accommodate our needs. The adjacent bakery and coffee shop was a nice venue to have. Rooms were of ample size for a historic city property

I had a wonderful stay here and would happily stay here again!…read moreStepping into this historic 110 year old hotel feels like a time capsule of opulence. I was immediately blown away with the foyer! At check in, there is fruit infused water to quench your thirst. Make sure you keep your room key in hand because you will need it to operate the elevator (once in, hold it against the black box until light turns green and quickly select your floor). The hallways were incredible! And still had their old charm! I even picked up the old fashioned telephone and it rings the front desk! You can use it shall you need something ... if for some reason you cannot enter your room, just pick up the black phone in the hallway and they will come to you (this didn't happen to me, but just a tip if it does). I stayed in room 1470 and absolutely love my view of the gothic architecture of the Union Trust. I looked out my window a million times! The size of my room was huge! I could have done cartwheels all over the place! The WiFi is complimentary for guests. There's cable TV. Maybe other options too but I didn't have my tv on much to know. The water pressure deserves its own special shout out! Holy moly it was heaven! And the brand of washes they had was nice! Usually the conditioner isn't good enough in hotels for my hair but this was just fine! And there's a good blow dryer on the back of the door (I still used my own because I have a lot of hair and it's long BUT had I forgotten it, their hair dryer would have been just fine at 1875 watts. There's a tag on your door that you can hang if you'd like to skip housekeeping for a day and the hotel will donate a meal for doing so .. check out the tag for more info! There's also cards you can put on your bed if you want your bedding changed. I was never bothered in my room by housekeeping. I was never bothered by noise. I never experienced a phony phantom call to my room. (All things I've experienced at other places). You will get a free drink at checkout you can get a beer at the tap room or a coffee at Mellon Square (on site). It is not good for the speakeasy ... and yes, it's a real speakeasy that existed in the 1920s you could access thru tunnels under the city! So cool! On checkout day, the event I attended was going to start early and finish after checkout time. Since I was up late the night before, the front desk said I was welcome to bring my bags down now for bellhop to hold, but they also put me for a late checkout at 1pm so I could come down late the next day too. So partway thru the event just before 1pm I brought down my bags and they held them for the next 90 mins I was there. I parked across the street at the Mellon square parking garage ... Apple GPS marks the garage in the wrong place FYI ... it marks it about a block away but it is directly across the street from the hotel, with the entrance to it being on the cross street. I paid $44 to park there from Thursday around 5pm to Sunday around 3pm. Not bad. They do have valet parking at the hotel too but that is $55 per day I believe. Leaving was sad. I would have liked more time to enjoy this place. I would love to come back sometime! I have nothing bad to say about this place. Wonderful staff and incredible hotel! Thank you for this amazing stay!

Staff great. All of the front desk people were so nice. The restaurant is good but expensive…read more 7/11 attached is convenient. The pool was a nice surprise. And has an outdoor area where you can work on your tan. It's a ten minute walk to market square so very convenient to downtown locations. Valet parking was over 40.00 a day and a bit weird to get to. But they were nice. We had a nice view from our room and we got upgraded to a very spacious suite. Though the bathroom was small. I took a star away since our toilet didn't flush well and the bathroom didn't drain well. I did call about it but didn't feel like having someone come pour drayno while we were staying there. I would stay there again. WiFi worked well. Oh and gym was spacious and had plenty of equipment.

Nice clean hotel centrally located. Perfect for pens games or parades. Parking is 44 dollars a nightread more

There's not much to say that hasn't already been said…read more Location is great, check-in was quick and easy but the hotel and room, in my opinion, is dated. Time for a modern refresh. And we went in Bill's Bar/Burger and it was very cold brrrrrr

Clean and adequate Ordered feather pillow and they came…read moreright away. The bed was typical Westin and reliably comfortable The only issue is it's dated and need of an 80's beige removal Staff is good and informative and it has a nice bar /restaurant in the lobby that's pretty good The gym which is a big deal for me was great Had everything you need for a good leg workout which is rare and absolutely everything for upper body along with cardio etc. really really good I recommen

i had a bus ride late in the evening... would not recommend. (if you must take a bus do it during…read morethe day!) random people were loitering outside the entrance, which made me feel unsafe. once inside, people were lying all around the ground, yelling at each other, or trying to strike up conversations with me that made me feel uncomfortable. they announced the gate through audio messages (the departures display says "See Agent" but there were no open offices at night, rendering the displays basically useless) which is hard to hear over the aforementioned yelling people. only reasons this place is 2 stars and not 1 star are because the boarding process was straightforward and because the place itself was somewhat clean.

Absolutely scrappy bus station. I reporting this station all the way to the top! This is viable…read moretransportation for folks! Shame on greyhound