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    Downtown Wax Center

    5.0 (1 review)
    Closed • Closed

    By appointment only

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    Services - Downtown Wax Center

    Eyebrow services

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    3 years ago

    This was literally the best Brazilian I've ever gotten. It wasn't painful at all!! And Zara was very pleasant.

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    Oak Ridge Hair Design

    Oak Ridge Hair Design

    4.5(16 reviews)
    2.8 mi•South Orange Blossom Trail / OBT
    •$$

    I've been going to Sandy for over two years and always trusted her with my hair, which makes this…read moreexperience even more disappointing. On September 23, 2025, I paid for a Japanese straightening that was supposed to leave my hair smooth and straight when air-dried. Instead, my hair was left with uneven texture -- wavy and curly pieces throughout that caused tangling and frizz. When I brought this to her attention, rather than acknowledging the issue, she gaslit me into believing I had dried my hair incorrectly. She refused to redo or correct the service, claiming it wasn't her fault. Instead, she had me come back in and gave me a completely different haircut than what I requested -- one that was overly thinned out, uneven, and nothing like the reference I showed her. I reached out again afterward, sent multiple photos, and explained how unhappy I was, but she completely ignored me and left my messages on read. I've been a loyal client for years, and to be treated this way -- without any empathy, accountability, or effort to make things right -- is honestly heartbreaking. I ended up having to spend $300 on a wig to cover the damage and file a dispute with my bank since she refused to respond or refund me. Clients deserve honesty and care, especially when something goes wrong. This experience showed me that Sandy is unwilling to take responsibility, and I wouldn't recommend her to anyone looking for professionalism or integrity.

    I had Keratin done on my hair twice. It looked gorgeous when done, but after washing it after the…read morerecommended three days, my hair was back to where it started. To say I was disappointed is an understatement. While abroad, I discovered Hair Rebonding, and my gosh, my hair was so straight, and it lasted almost a year. I was so happy, but I didn't get a chance to go back again. Someone suggested I get Japanese Hair Straightening. I did a lot of research and found Sandy. She was so gracious on the phone with me. I made a plan to meet her the next day for consultation. Her prices are fair, and she is highly responsive on the phone. We set up an appointment for me to return on my chosen date. I texted her multiple times, and she promptly responded each time. I have attached me before and after pictures here for you to see. The video is to emphasize the shine. No filters needed. It took Sandy almost 5 hours to get my hair done. She took great care of me and worked tirelessly till she was done. My gosh! I was blown away by the result, as you can see in the pics attached. I received so many compliments and was truly happy. But..... the accurate result would be determined after my first wash, and after the keratin debacle, I was holding my breath. I finally washed my hair today, and my gosh! I am on cloud nine. I washed, towel dried, and I am done. My hair looks as good as the day Sandy did the treatment. It feels like silk. I am beyond happy and highly recommend Sandy to everyone. Thank you so much, Sandy, for giving me confidence and happiness.

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    Downtown Wax Center - waxing - Updated September 2026

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